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“Lovely hotel, clean and comfy. Friendly staff”

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Quest Hotel and Conference Center - Cebu
Ranked #9 of 89 Hotels in Cebu City
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
121 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“Lovely hotel, clean and comfy. Friendly staff”
Reviewed 28 May 2014

I stayed here for one night before I flew back to the UK, and got a last minute online rate of 3,093 incl. tax and 500php spending credit - perfect for my room service dinner! It is a very clean and well presented hotel with a lovely room and bathroom. Only negative was air con a bit noisy! I wanted to stay here to tan by the pool on my last day in the Philippines, but it was pretty cloudy :( good location 3mins walk from Ayala mall - good wifi most of the time, lost connection a few times. Didn't eat here, buffet breakfast is 550php from 6-10am. They also have massage services from 700php an hour

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunSeaSharks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCebuGM, General Manager at Quest Hotel and Conference Center - Cebu, responded to this review, 30 May 2014
Hi Patrick!

A pleasant day to you. Thank you for your wonderful review, we are thrilled to receive such wonderful feedback with regards to your stay at our hotel. We sincerely value your comments in our continuous effort to provide friendly and efficient service.
Unfortunately, the use of the gym is exclusively for unit owners but we are glad that our front office staff were able to assist you with an alternative.

We look forward to having you again. We value your business!

Sincerely,

Executive Assistant Manager
Quest Hotel & Conference Center Cebu
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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English first
Quezon City, Philippines
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 May 2014

I've stayed in this hotel 3 times on business. Staff was always courteous. Check-in and check-out are quite fast. No fuss upon checking out is a big plus for me. Breakfast buffet had a great selection too! Rooms are clean and spacious. Also the hotel is located near a mall and there are a lot of restaurants around too.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sherlyn_Co
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCebuGM, General Manager at Quest Hotel and Conference Center - Cebu, responded to this review, 30 May 2014
Hello Sherlyn!

Thank you for your feedback. I am glad that you found our team well-trained. Your wonderful comment about the service that our team provides is heart-warming which will surely encourage them to continually look for creative ways to welcome our guests.

Quest Hotel is indeed conveniently located in one of the more accessible parts of Cebu City. We are truly fortunate in that regard and that the convenience of the location extends to our guests.

Once again, thank you for giving us the opportunity to serve you. More power to you and we eagerly await your return.

Sincerely,
Executive Assistant Manager
Quest Hotel & Conference Center Cebu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasig, Philippines
Level 4 Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 May 2014

Stayed here for 2 nights. Place is located right across Ayala Mall and getting around Cebu is a breeze because there are cabs right outside the Hotel lobby. The staff are very polite and helpful. The rooms are clean but smell a bit damp (might have to get the AC checked). Complimentary water is provided along with coffee and tea, while minibar is filled with cold canned soda, juice and beer (with additional charge of course). Breakfast buffet spread is good -- cereals, fruits, salad, pancakes, waffles, bread, rice, local breakfast dishes (danggit, tapa, sausages), soup, bacon, hashbrown, juice and smoothies. Not the best I've tried but most of the food served is good. The pool looks huge in pictures so I was very disappointed when I saw how small their pool is. It was well kept though, pool towels were provided and lifeguards and attendants were always present. I think families with kids would enjoy the pool. Checking in and out was a breeze and they were very helpful when we asked for a room change upon entering a damp smelling room. Fresh towels, hair dryer and toiletries were provided. They did not have a spa but massage was offered in rooms. Overall we had a pleasant stay and I would recommend this hotel to friends/relatives who are planning to visit Cebu.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jadedrock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCebuGM, General Manager at Quest Hotel and Conference Center - Cebu, responded to this review, 30 May 2014
First of all, thank you for taking time to share with us your feedback of your stay in our hotel. We are glad that you had a wonderful stay the entire time.

I have noted your comment on the pictures advertised of our pool. Rest assured, we will work on this area so we can improve on the overall facilities and services that we offer. we are thrilled to hear that you will recommend our hotel to family and friends.

Once again, thank you for your feedback. We look forward to welcoming your back soon.

Sincerely,

Executive Assistant Manager
Quest Hotel & Conference Center Cebu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 May 2014

Excellent hotel all around. Room was nice and service was great. Surprised to find such quality of hotel in Cebu.

Only negative experience was their coffee in the restaurant (BTW, this is common problem in Philippines), taste bad, yet expensive, small cup, and "no refill"

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travisjohng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCebuGM, General Manager at Quest Hotel and Conference Center - Cebu, responded to this review, 30 May 2014
Hello Travis!

Thank you for your feedback. We are glad that you took time to write your feedback about your stay in our hotel. As always we appreciate the feedback we get from our guests since we use this information for the continuous improvement of our hotel.

Your wonderful comment about the service that our team provides is heart-warming which will surely encourage them to continually look for creative ways to delight our guests.

Regarding your comment on the coffee, rest assured that we will look into this.
Once again, thank you for giving us the opportunity to serve you. More power to you and we eagerly await your return.

Sincerely,
Executive Assistant Manager
Quest Hotel & Conference Center Cebu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cebu City, Philippines
Level 2 Contributor
2 reviews
Reviewed 27 May 2014 via mobile

We stayed for a night to celebrate and welcome 2014. It was our first time to book in Quest Hotel and we availed of their new year buffet special and was amazed at the wide and tasty food choices. The price is very reasonable.

As for the hotel room, I think it was quite small, though. Still, we appreciate that its clean and orderly. Their rooms come with breakfast buffet too.

My kids enjoyed the quick dip in the pool. It was a fun experience for us.

The hotel has all the basic amenities and a good option for practical travellers like me.

Stayed January 2014
Helpful?
Thank JHG70279
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCebuGM, General Manager at Quest Hotel and Conference Center - Cebu, responded to this review, 30 May 2014
Good day!

First of all, thank you for taking time to share with us your feedback of your stay in our hotel. We are glad that your family had a wonderful stay the entire time. Thank you for choosing Quest Hotel where your family could celebrate your tradition in welcoming the New Year.

We are thrilled to know that you recommend staying at our hotel.

Once again, thank you for your feedback. We look forward to welcoming your back soon and on the next New Year countdown.

Sincerely,
Executive Assistant Manager
Quest Hotel Conference Center Cebu.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norway
Level 5 Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 May 2014

Had a nice stay here in April. Great location! We had the standard, double. Rooms are nicely decorated, very comfy beds and clean, spacious bathrooms. We loved relaxing here.
The downsides about this place is that the wifi connection is just terrible! During peak hours the internet does not work, and for a hotel this pricy that is not acceptable!
Also the pool-side does not have nearly enough seating for everybody. During the best hours of the day, people had to sit on the concrete floor beside the pool and wait for chairs.
Staff is very nice and polite to every guest. Especially the security guards outside.

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
Thank macciato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCebuGM, General Manager at Quest Hotel and Conference Center - Cebu, responded to this review, 30 May 2014
Good day!

My team and I are grateful to you for taking the time to share your experience with us. As we value all our guests’ feedback in our efforts to continuously improve our facilities, food and services.
As for the slow wifi connection, your observation is well taken. Rest assured that we will do our best to improve if we are remiss on that regard.

Once again, thank you for your feedback and we look forward to welcome you again to our hotel in the not too distant future.

Sincerely,

Executive Assistant Manager
Quest Hotel Conference Center Cebu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dumaguete City, Philippines
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 May 2014

my mother and sister stayed here for an overnight while I got to experience the beauty for half a day only but i was really impressed on how they greeted their customers with smiling face. I could stay in the hotel forever or over and over again. Their pool is a kid friendly because it is only 4ft but I saw adults enjoying it so I guess it wasn't a boring one to chill. The room is not that spacious but it is enough to satisfy your want for a hotel. Definitely a good hotel to stay though it is a bit pricey but I tell you it is worth it.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marica P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCebuGM, General Manager at Quest Hotel and Conference Center - Cebu, responded to this review, 22 May 2014
Dear Marica P,

Thank you for taking time to share with us your review of your recent stay in Quest Hotel Conference Center-Cebu. We are glad that overall your experience was good. The management and staff are truly delighted to receive positive response from a valued guest.

Rest assured we will continually provide you with Quest’s unique brand of hospitality whenever you are here with us.

Once again, thank you for your feedback and we look forward to welcome you again to our hotel in the not too distant future.

Sincerely,
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quest Hotel and Conference Center - Cebu

Property: Quest Hotel and Conference Center - Cebu
Address: Archbishop Reyes Avenue, Cebu City 6004, Philippines
Phone Number:
Region: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Cebu City
#4 Family Hotel in Cebu City
#5 Business Hotel in Cebu City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Quest Hotel and Conference Center - Cebu 3*
Number of rooms: 427
Official Description (provided by the hotel):
"Quest Hotel & Conference Center - Cebu is a convenient, comfortable and enjoyable hotel with 427 delightfully furnished rooms and suites and 10 modern state of the art meeting rooms. The hotel combines good value with unique and inspiring design elements and uncompromising service making it ideal for business and leisure travelers seeking a stylish but unpretentious environment." ... more   less 
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Also Known As:
Quest Hotel And Conference Center - Cebu Cebu Island/Cebu City

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