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“Walking Distance to nearby attractions”

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Cebu City Marriott Hotel
Ranked #5 of 87 Hotels in Cebu City
Certificate of Excellence
Tallahassee, Florida, USA
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Walking Distance to nearby attractions”
Reviewed 24 October 2013

I stayed here for 1 week in mid-July, I enjoyed the access to the pool and the walking distance to Ayala and other nice bars and restaurants. It's a good place to be if you want to have a lazy day in the bustling city of Cebu.

Stayed July 2013, travelled with family
Helpful?
Thank Trinalove313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 1 January 2014
Dear Valued Guest:

Thank for taking time to write a review. Your feedback is important to us!

We are very pleased to hear that you enjoyed your stay in Cebu and the facilities and conveniences around the Cebu Business Park.

We look forward to welcoming you back to the hotel in your future visit!

Sincerely,

Patrick Carroll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,133 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (215)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Manila, Philippines
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 20 October 2013

I have been to this hotel twice this year, all due to work-related trips. First impression - classy and comfy hotel. The room is complete with everything you need - perfectly comfortable bed, fast wifi connection, minibar with chips and drinks, mugs and glasses provided, complimentary water, cable TV, work area, lounge area. They also provide iron and ironing bench, great for people needing this. Airconditioning - really cold, yet you can control the thermostat and even turn it on/off easily. The bathroom is perfect! You can opt to sleep here due to its cleanliness and huge area. They provide blowdryer, shampoo, conditioner, soap (bath and facial), bath gel, mouthwash, beauty kit, and shaving kit. Although for people not used to hi-tech shower machinery, you'd get lost/ignorant at first as to how to operate the faucets, but as soon as you get the idea, it's just a piece of cake. They have a safe inside the room for the safety of your valuables. The staff are courteous and very helpful. Breakfast buffet is heaven. Definitely lots of options to choose from - Filipino, Japanese, Chinese, American dishes all available for your consumption. The location is right beside the Ayala Mall - very accessible.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GeeMags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 22 November 2013
Dear Valued Guest:

Thank you for your feedback!

We are delighted to hear about your experience during your visit. It is our aim to give the best of service with all the conviences in your guestroom and provide you with a comfortable and hassle-free stay.

We look forward to welcoming you back in the near future!

Best Regards,

Patrick Carroll
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, CA
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 October 2013

Not worth the price for a run down and tiny room.

Staff are friendly and really close to the mall but that's about it. If you want to spend your day and week in the mall then the hotel is good for that purpose!

The lobby is small and too loud in the evenings specially if you want to have private meetings.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bang8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 22 November 2013
Dear Valued Guest:

Thank you for taking time to write a review.

Your feedback is important to us. We are saddened to hear that our guestrooms did not meet your standards. Please be assured that your comments have been well noted.

For your future meetings, we do recommend the use of our function spaces and business center which recently completed a full renovation as of the 2nd quarter of 2013.

We hope to be of service to once again in the future!

Sincerely,

Patrick Carroll
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Makati, Philippines
Level Contributor
83 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 19 October 2013

The only place i have been where Filipinos speak english very fluently, they speak their dialect as well, but they can not speak proper Tagalog, makes it hard for someone like me from Manila, automatically makes me want to speak Tagalog when i see a fellow Filipino, makes me feel like an idiot because they answer in fluent english hehehe.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 22 November 2013
Dear Valued Guest:

Thank you for taking time to write a review.

We sincerely apologize for the inconvenience this has caused you. Please be informed that we encourage our associates to converse with our guests in the language or dialect that you are most comfortable with. In the event, that our associate is not fluent in a particular dialect they will converse in English to avoid miscommunication.

Your feedback in important to us and rest assured your comments have been well noted.

We hope to see you again in your future stays!

Sincerely,

Patrick Carroll
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lima
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 October 2013

I was grateful that I chose the Cebu Marriott once again for my vacation this year. Some have complained about the rooms being a bit on the old side. I haven't really noticed this and feel that the special care given to the guests by the well trained staff and great breakfast buffet more that make up for this small detail.

I was on the top floor of the hotel when the recent strong earthquake hit Cebu. We were expertly evacuated and well taken care of during and after the event. What was most interesting for me, was seeing a large number of guests from other hotels checking in as after-shocks continued. The excellent construction by Ayala Corp. really paid off. I saw not a crack anywhere in the hotel.

Room Tip: I like the side with a view of Ayala Mall.
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  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PapiRiqui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 22 November 2013
Dear Valued Guest:

Thank you for your continous patronage to Cebu City Marriott Hotel!

Your feedback is highly appreciated and we are delighted to hear of the geniune hospitality that our brilliant hosts were able to provide you with even during an emergency.

We are pleased to inform you that the hotels foundation is built with a mechanism to withstand a high magnitude earthquake to ensure the safety of our guests.

Thank you for choosing Marriott and we look forward to welcoming you back again in the near future!

Sincerely,

Patrick Carroll
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
manila
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 17 October 2013

I've stayed in this hotel many times before both for business and leisure the latest of which was just a couple of days ago when the earthquake happened. All I can say is the staff and personnel of this hotel handled the situation very well. Guests were evacuated in an orderly manner. The overall mood during the evacuation to the open space next door was calm although everyone was in a hurry. When the guests were outside, while hotel premises were inspected, water was distributed and hotel staff went around to check on each of us to ask if we were okay. Special mention to Ms. Sala who I believe is from F&B, she did the rounds and chatted with the guests to help calm their nerves. Once back inside, everything felt like normal in the restaurant and there were regular updates through the PA system about the situation including reminders for everyone to keep calm. All throughout, the hotel staff never failed to continue to provide service with courtesy and efficiency. This is one hotel you can count on.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank panbue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 22 November 2013
Dear Valued Guest:

Thank you for your continuous patronage and taking time to write a review.

We value your feedback and we are very pleased to hear that you were well satisfied with how our associates handled this time of emergency. Please know that we regularly invest in safety and security trainings of our associates to give you the best possible service in trying times such as these.

We look forward to welcoming you back in the near future!

Sincerely,

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roseville, California, Usa
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 October 2013 via mobile

Friendly staff, beautiful lobby, professional receptionist, good food, perfect location, nice rooms with clean linens and clean bathrooms. Free wifi and i really appreciate the convenience. The only thing i wish them to do something is their safety deposit box in the room which are defective and needs updating. Overall this is the only international hotel in the city with good standard.

Stayed October 2013
Helpful?
Thank Sam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 22 November 2013
Dear Valued Guest:

Thank you for taking time to write a review.

We appreciate your feedback and we are pleased to hear that you enjoyed your stay with us. Your comments are well noted. Please be assured that we will look into the maintenance of our ELsafe to of better service to you in the future.

Thank you and we look forward to seeing you again!

Sincerely,

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cebu City Marriott Hotel

Property: Cebu City Marriott Hotel
Address: Cardinal Rosales Avenue, Cebu City 6000, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Cebu City
#4 Luxury Hotel in Cebu City
#5 Family Hotel in Cebu City
#7 Romantic Hotel in Cebu City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Cebu City Marriott Hotel 4*
Number of rooms: 301
Official Description (provided by the hotel):
Centrally located within the city’s premier financial district - the Cebu Business Park, the Cebu City Marriott Hotel sits right next door to Ayala Mall where opportunities for great shopping and a vibrant nightlife await you. Near by are offices of top corporations, banking centers, an exclusive sports club, convention centers and the Asia Town IT Park. ... more   less 
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Also Known As:
Marriott Cebu City Hotel Cebu City
Cebu City Marriott Hotel Cebu Island

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