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“A Gem in the City Jungle”

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Cebu City Marriott Hotel
Ranked #6 of 90 Hotels in Cebu City
Certificate of Excellence
Las Pinas, Philippines
Level 6 Contributor
94 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
“A Gem in the City Jungle”
Reviewed 4 February 2014

Wow! I have been visiting Cebu for quite some time for both business and pleasure but I must confess, I have never been in a comfortable hotel that is as comfortable as the Cebu City Marriott. My top reasons, first it’s in the middle of the Cebu Business Park which is the central business district so taxis are bountiful. Second, it is connected by an exclusive ram to the Ayala Mall, the city’s toniest place to be in. Third the room was superb with a very comfortable bed with the air conditioning just perfect! I stayed for 2 nights and is part of an organizing team for a conference held at the ballrooms of the hotel, although we had somewhat a hard time with the banquet staff, all was forgotten and charged to experience, thanks to the apology teat of dried mangoes dipped in Belgian chocolate!
Will definitely bring my family here soon!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank crispypata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (217)
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Kuala Lumpur, Malaysia
Level 4 Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 2 February 2014

Very attentive service was given during my dinner. For less than 500 pesos I really enjoyed there local BBQ buffet next to the swimming pool. Fresh grilled chicken, beef and pork rounded up a very beautiful and unforgettable evening at Marriott Hotel Cebu. The band with their well selected songs was very entertaining.

Stayed January 2014, travelled solo
Helpful?
1 Thank Frankkul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level 6 Contributor
63 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed 31 January 2014

We've used Marriott 3 times already for our business meetings and all I can say is that you really pay for good service. Their facilities are very good, their customer service is very efficient and accommodating.

Their rooms are clean and comfortable, their food is very good as far as hotel fare goes, nothing unique. The location is right at the back of Ayala malls, and the hotel has a dedicated entrance to the mall grounds. Overall, I will recommend Marriott as your business destination hotel.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 11 March 2014
Dear Valued Guest:

We appreciate you taking time to write a review.

Your feedback is highly important to us. We are very happy to hear about your satisfying stay in the hotel. It is our goal to provide you with all the amenities that will enhance your business travels to be as comfortable and convenient as possible.

We look forward to being of service to you again in the near future!

Sincerely,

Patrick Carroll
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cebu City, Philippines
Level 3 Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 January 2014

It's not a brand new hotel, so there may be areas that are not as immaculate. However, the service is excellent, and with a personal touch. (They have a lovely note in my room welcoming me to the hotel!) The bed is so comfy, I could sleep all day. The mall is a short stroll away too, so you really have everything you could possibly need! Highly recommended!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RCD109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 11 March 2014
Dear Valued Guest:

Thank you for your feedback.

We are happy to hear about your pleasant stay with us. It is our aim to make you as comfortable and enjoyable during your visit.

We hope to welcome you back in the near future!

Sincerely,

Patrick Carroll
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level 6 Contributor
173 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 21 January 2014 via mobile

Cebu city isn't an ideal stop for a couple of honeymooners. There are no beaches without a few hour drive and the city itself is very poor.

The hotel is OK for a marriott, if the security dogs and metal detectors don't scare you off at each entrance.

The pools is on ground level and very fenced in, so you won't get much sun. Club level breakfast is much preferred over restaurant breakfast as it provides the same menu but better service and surroundings.

The Ayala mall next door is close, and has stores, but is nothing to brag about. Prices aren't anything special, nor are the stores unique.

If you must go to Cebu, then this hotel is a good choice. If you can go to another city, then do it instead!

Stayed January 2014, travelled as a couple
Helpful?
1 Thank LMN789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 11 March 2014
Dear Valued Guest:

Thank you for taking time to write a review.

Your feedback is important to us. Rest assured your comments and have been well noted to be off better service to you. The safety and security of our guests are our uttmost priority, hence the necessary safety procedures are applied upon entering the hotel.

For your future visit, we would be happy to recommend and assist you in booking activities for you to be able to fully explore and enjoy Cebu. Mactan island, one of the popular vacation destinations in the Philippines also only a few minutes drive from the hotel.

We hope to welcome you back in the near future!

Sincerely,

Patrick Carroll
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jaipur
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 January 2014

We were there for 3 nights on our way to boracay. the rooms have nothing fancy to them. the hotel is nice with a quiet bar. breakfast was elaborate but repetitive. staff was efficient and smiling. just that 1 day they forgot to give us a wake up call and we reached the venue late and couldn't make it for whale shark diving. its close to the market place. internet was fast.

Room Tip: ask for bigger rooms if they have any...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deeyenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 10 March 2014
Dear Valued Guest:

Thank you for your feedback. Your comments are important to us.

It is always great to hear about how efficient and friendly our staff are to guests. We are however, disappointed to hear abour your recent experience with the wake up call in the hotel. Rest assured we've made the necessary improvements to ensure that such incident will not happen again.

Thank you for choosing Marriott and we look forward to welcoming you back in one of your future visits.

Sincerely,

Patrick Carroll
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sierra Vista, Arizona
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 January 2014

We stayed here after dissatisfaction with a prior reservation at another hotel.

Proximity to the new mall and the wonderful amenities were a huge bonus. Like most Marriotts, internet speeds were lightning fast.

Wonderful room at the Club level and the lounge was superb. The staff were very attentive and well trained.

Weather was lousy so we were unable to use the beautiful pool area but enjoyed the bar.

I would stay again.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lysander6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 10 March 2014
Dear Valued Guest:

We appreciate you taking the time to write a review.

We are very happy to hear of your satisfactory experience while visiting the hotel. We are pleased to inform you that we have the highest internet connection in the city at 60mbps. We trust that our staff was able to deliver service excellence to meet all your needs during your stay.

We hope to welcome you back in the near future!

Sincerely,

Patrick Carroll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cebu City Marriott Hotel

Property: Cebu City Marriott Hotel
Address: Cardinal Rosales Avenue, Cebu City 6000, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Cebu City
#4 Luxury Hotel in Cebu City
#5 Family Hotel in Cebu City
#7 Romantic Hotel in Cebu City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Cebu City Marriott Hotel 4*
Number of rooms: 301
Official Description (provided by the hotel):
Centrally located within the city’s premier financial district - the Cebu Business Park, the Cebu City Marriott Hotel sits right next door to Ayala Mall where opportunities for great shopping and a vibrant nightlife await you. Near by are offices of top corporations, banking centers, an exclusive sports club, convention centers and the Asia Town IT Park. ... more   less 
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Also Known As:
Marriott Cebu City Hotel Cebu City
Cebu City Marriott Hotel Cebu Island

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