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Cebu City Marriott Hotel
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Reviews (1,279)
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709 - 714 of 1,279 reviews
Reviewed 19 May 2014

I spent a week at this Marriott and my congratulations go to the Staff. Attentive, professional, always making sure that our comfort was importan, really made this hotel a "home away from home". The reservation was handled by telephone by Ms. Irgene, and it was perfect. I was very happy to personally congratulate Ms. Irgene once at the hotel. Ms. Karen Kate Ng is the Director of the Executive Lounge and she has a delightful Staff, who makes sure that all your needs are attended to. Her "Second-in-Command" (sorry, the name escapes me) who took over the position during a week-end was also professional, helpful and attentive to all our needs. The people at the dining room was extremely efficient, helpful and professionally excellent. The Breakfast buffet was good but needed more variety, more "international" approach. The people at the swimming pool also were friendly and very helpful. I was in Executive Room 1002 and if that room had a slightly better furniture against the wall across the bed, then we would have a "real winner". I sent Ms. Karen Ng, Director of the Executive Lounge, an email with a description of the few furniture that is needed to make that suite "perfect". Also some ideas to make the bathtub safer. In summary, the Staff deserves my congratulation for their excellent and professional "beyond the call of duty" service. Again, Congratulations! Dr. J.C. DETATA [San Francisco, California].

Room Tip: Go to this Marriott and enjoy being treated as a real king!
  • Stayed: April 2014, travelled with friends
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1  Thank jcdt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this reviewResponded 5 June 2014

Dear jcdt,

Thank you very much for the excellent comments about the associates here at the Marriott. It makes us feel very good to know that you were taken care of and made to feel comfortable while you were here. We appreciate your feedback regarding the breakfast and the furniture, and we will use them to help improve the experience for all guests. We look forward to having you with us again soon.

Patrick Carroll
General Manager

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Reviewed 18 May 2014

It was my second time to visit Cebu but first stay in Marriott Hotel. A first plus is its proximity to Ayala Center so no worries when you need to do shopping or dine out. The hotel's overall look is good from the lobby to the poolside. Though the pool is quite small, guests come and go for a dip. The room we got has all the things we needed and the staff were happy to refill/replace them everytime. Breakfast buffet is also filling but I was expecting for more variety. Second plus, the staff were attentive, courteous and patient enough to answer my queries. Third plus, I heard from my colleges who were with me that the gym and spa service were great (their therapists are from The Spa from the nearby Ayala Center. Overall, my stay was good and would like to come back with my family.

  • Stayed: April 2014, travelled on business
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1  Thank MyTrips247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this reviewResponded 5 June 2014

Dear MyTrips247,

Thank you for taking the time to give us your feedback about our hotel. We are happy to hear that our location was perfect for your needs and that you enjoyed your stay. We appreciate your comments regarding the breakfast buffet and we will look to see what additional variety we can add for the guest’s enjoyment. We look forward to your next visit to the Cebu Marriott.

Patrick Carroll
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

I have stayed at the Marriott several times while visiting our office in Cebu. The hotel staff is very accommodating and quick to assist. Beds are very comfortable and the hotel/rooms are clean. Location is well situated as it is attached to the Ayala Mall with a good variety of restaurants, grocery store, starbucks and shopping.

  • Stayed: March 2014, travelled on business
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2  Thank 1Frong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this reviewResponded 5 June 2014

Dear 1Frong,

Thank you for taking the time to give us your comments about your stay. We are happy to hear that you had a great visit and that our location and facilities met your needs. We look forward to welcoming you back again.

Patrick Carroll
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2014

Friendly staff always, clean, roomy. the room was really nice and fresh. Security is ever present and gives a feeling that the Hotel cares about its guests. The restaurant has buffet most every meal the is quite large.

Room Tip: As far as I can tell, the rooms are all the same, all seem to be quiet and roomy
  • Stayed: April 2014, travelled with family
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1  Thank timballenger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this reviewResponded 5 June 2014

Dear timballenger,

Thank you for your nice comments about your stay. We are pleased to hear that the staff and facilities were to your liking. Our secure location makes for an enjoyable experience. We hope you will visit us again soon.

Patrick Carroll
General Manager

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Reviewed 8 May 2014 via mobile

Nice hotel with a great location and friendly staff. However, it does need some updating as the AC was virtually useless on the Club Floor and the water pressure was not great. That being said it was OK and the helpfulness of the staff made one forget some of the physical shortcomings.

Stayed: May 2014, travelled as a couple
Thank Andy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this reviewResponded 9 May 2014

Dear Andy P,

Thank you for your comments regarding your experience at our hotel and that the staff were responsive to your needs. We apologize that the air conditioning and water pressure did not meet your expectations. We are constantly reviewing all of our rooms for proper maintenance and we will review this room for proper operation. Your feedback helps up to continue to improve our service to all guests. We hope to see you on a future trip to Cebu.

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