We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Work/Play” 5 of 5 bubbles
Review of Cebu City Marriott Hotel

Lowest prices for {0} - {1}
Enter dates for lowest prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
We check up to 200+ sites for the lowest hotel prices
Cebu City Marriott Hotel
Ranked #5 of 87 Hotels in Cebu City
Certificate of Excellence
Paranaque, Philippines
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Work/Play”
5 of 5 bubbles Reviewed 21 July 2014 via mobile

One of the top 3 hotels we stay at during business travels in Metro Cebu. Security is excellent so as the service of the concierge/bellhop, transportation, airport representative and the front desk. The room is spacious as well as the bathroom which is complete with all your needs. They have one of the best breakfast spread. I love the ambiance and service at the Garden Cafe. The hotel is near the Cebu City Sports Club where we had our convention. Another plus is that it is beside the Ayala Mall, the hotel has an entrance leading to the mall through its garden. Will definitly consider staying here again.

Stayed July 2014
Helpful?
1 Thank eunice019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 10 August 2014
Dear eunice019,

Thank you for your favorable comments regarding your stay at the Cebu Marriott. We are glad that the location was perfect for both your work and leisure needs. Being able to relax after a hard day is important and the staff tries to assist in making your stay as safe and pleasurable as possible. We hope to see you again on your next trip to Cebu.

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,100 reviews from our community

Traveller rating
    473
    440
    133
    38
    16
See reviews for
251
204
109
353
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (212)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
104 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 18 July 2014

If you have the need to stay in the City of Cebu, this hotel is smack in the middle of Ayala so it provides easy access to the mall and some great restaurants. The rooms are nice and the staff is firendly. the restaruants are ok, but there are som amany places to eat at Ayala Center, I would recommend the short 2 minute walk and eat outside of the hotel.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jildac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 10 August 2014
Dear Jildac,

We are glad you chose the Cebu Marriott for your stay. Our location is perfect for both business and leisure with easy access to the Ayala Mall. Thank you for your nice comments about the service and rooms. We hope you will be a regular guest of ours in the future.

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bacolod, Philippines
Level Contributor
149 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 bubbles Reviewed 16 July 2014

I stayed here using my 3 free nights and I was severely disappointed by the room and the quality of the food in the restaurant. The room was musty smelling - could be the old worn out carpet and the bathroom had chipped tiles and grouting. The bathtub skid liner had black spots on them and I didn't feel comfortable stepping on the tub with my barefeet. I was too tired to ask for another room (if there was any available - because you know, I'm just staying there for free) and it was too miuch trouble to unpack - so I suffered for 3 days staying in this room - plus I had food poisoining from a restaurant at Ayala mall and did not have the energy to move or unpack and repack. My overall stay in this Marriott was very unpleasant - because compared to other Marriotts and other Marriott branch, this hotel did not live up to it's name. The only good thing about this hotel is it was just a 5 minute walk to Ayala Mall. Even their expensive buffet was really bad and unappetizing, very poor presentation and most of the food looked old and dried up.

  • Stayed July 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JEAN G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 18 July 2014
Dear Jean G,

We sincerely apologize for all the inconveniences you experienced while staying with us. We are sorry to hear about the condition of the room during your stay. Rest assured that your concerns are well noted by the management. Thank you for bringing this to our attention. We deeply value your patronage with the Marriott and we take pride in ensuring we provide you with the highest level of experience. Your satisfaction is always our priority and this will help us improve the quality of product and services we provide. Nevertheless, thank you for commending our staff, everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

We look forward to welcoming you back and serving you brilliantly on your next visit!

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cebu City, Philippines
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 July 2014

I loved the experience of dining and drinking in the lobby lounge last May 28 to 30 together with my friends since the waitstaffs were excellent in pampering and attending to the needs of their guests. This particular staff, Raymart Cuizon offered chips and drinks in the start when he saw us not so decided on what to order. Then he started some conversation with us and made us comfortable to kick-off our drinking session. Because of his customary assistance, we ended up ordering a lot from him. I think he is a bartender/waiter. I will visit this lounge bar again soon!!!

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CBE288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 14 July 2014
Dear CBE228,

We are so glad that you had a wonderful evening at the lounge. We look forward to having you and your friends join us again.

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

my right choice of Hotel to stay n Cebu City...as a Member of Marriott Reward...the Hotel Staff from the Bell boy to the Housekeeper are Very COURTEOUS to their Guest especially to us Marriott Elite Member the way they SERVED the Foods (Breakfast time @ the Buffet w/ native Dried Fish 'danggit" ohhh sorry I FORGOT my daily DIET) ha..ha.. ha...but most of all walking distance to Ayala Mall where I can easily Shop @ Rustan's Deptstore, loved it !!!

Room Tip: for ME !!! this is my Home $weet Home HOTEL n CEBU City rooms at the Higher Floors is Higher Recomme...
See more room tips
  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Alilc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 14 July 2014
Dear Alilc,

We are so happy that you enjoyed your visit to Cebu. Our location and service are ideal. We appreciate your great comments and we hope to see you again soon.

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reno, Nevada
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

Stayed here for one night and it is one of the best places I have stayed in a long time. The rooms are outstanding, the grounds are wonderful, and best of all it is right next to the mall. Walk right out the back door and you are at the mall. The staff was very friendly and check in and out was fast and easy.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank reddogsailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 14 July 2014
Dear reddogsailor,

Thank you for your great review of our hotel and staff. We are so happy that the location and the service from our staff were the highlight of your trip. We hope to see you again soon.

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
67 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 29 June 2014

Stayed here for two nights and it wasn't as expected. My room was spacious and comfortable overall, though facilities looked old, especially in the bathroom. The surface of the side table next to the sofa covered by thick layer of dust. Not enough teabags, and when I asked for refill, they replaced with chinese branded teabags instead of Dilmah... I saw bad comments about the pool and found out it was quite true, that it's extremely small so people prefer sunbathing at the poolside instead of swimming. Restaurant is comfortable to sit at, though I did not have a chance to try the menu on-site. Instead I ordered in-room dining one night and it came in about half an hour. The food was really good. Another delight was that the connection of the hotel to the Ayala Mall provides you variety choices of cuisines as well as shopping opportunities. Staff at the front desk have been nice and helpful too.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank berriberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 14 July 2014
Dear berriberry,

Thank you for taking the time to give us your comments. We apologize for the cleanliness of the room and we will take the proper action to address the issues that you mentioned. We are glad that the location and service met your needs. We hope to see you again on your next visit to Cebu.

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cebu City hotels
1.0 mi away
Radisson Blu Cebu
Radisson Blu Cebu
#1 of 87 in Cebu City
4.5 of 5 bubbles 2,991 reviews
1.8 mi away
Marco Polo Plaza Cebu
Marco Polo Plaza Cebu
#2 of 87 in Cebu City
4.5 of 5 bubbles 1,125 reviews
0.4 mi away
Quest Cebu
Quest Cebu
#8 of 87 in Cebu City
4.0 of 5 bubbles 2,646 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Waterfront Cebu City Hotel & Casino
0.6 mi away
Harolds Hotel
Harolds Hotel
#3 of 87 in Cebu City
4.5 of 5 bubbles 428 reviews
0.3 mi away
Mandarin Plaza Hotel
Mandarin Plaza Hotel
#13 of 87 in Cebu City
4.0 of 5 bubbles 604 reviews
Show Prices
Show Prices
Show Prices

Been to Cebu City Marriott Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cebu City Marriott Hotel

Property: Cebu City Marriott Hotel
Address: Cardinal Rosales Avenue, Cebu City 6000, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Cebu City
#4 Luxury Hotel in Cebu City
#5 Family Hotel in Cebu City
#7 Romantic Hotel in Cebu City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Cebu City Marriott Hotel 4*
Number of rooms: 301
Official Description (provided by the hotel):
Centrally located within the city’s premier financial district - the Cebu Business Park, the Cebu City Marriott Hotel sits right next door to Ayala Mall where opportunities for great shopping and a vibrant nightlife await you. Near by are offices of top corporations, banking centers, an exclusive sports club, convention centers and the Asia Town IT Park. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Hotels.com, Expedia, Booking.com, Agoda, HotelsClick, Hotel.de, Ebookers and HRS so you can book your Cebu City Marriott Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Cebu City Hotel Cebu City
Cebu City Marriott Hotel Cebu Island

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing