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“Excellent Hotel”

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Waterfront Cebu City Hotel & Casino
Ranked #11 of 92 Hotels in Cebu City
Reviewed 20 August 2014

Service was exceptionally good, courteous staff, clean rooms, check-in was very smooth (thanks to Mr. Bienvinido Garrido). Always make it a point to stay at the Waterfront Lahug whenever my family and I visit Cebu from the States.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Edwin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontCebu, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 26 August 2014

August 26, 2014



Edwin G
Corona



Dear Valued Guest:



Warm greetings from Waterfront Cebu City Hotel & Casino!

On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, I wish to express my deepest gratitude for commending our exceptional good service, courteous staff, clean guest rooms and our smooth check-in services.

Valued guests like you, who recognize and share positive feedback, help affirm our commitment to deliver quality service and to continuously exceed guests’ expectations.

We’d love to see you once again here at Waterfront Cebu City Hotel and Casino!

Thank you for staying with us and may you have a great day ahead.



Yours truly,


PHILIPPE F. FRUGÈRE
General Manager

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1,858 - 1,864 of 2,455 reviews

Reviewed 19 August 2014

We went to this hotel to eat lunch at a chinese restaurant in the lobby named, Tin Gow. It is in the right side of the hotel lobby where the other restaurants are located. We came here to eat & hang out with relatives I haven't seen in a long time.
Now I decided to go to the bathroom with my sister. When we got to the bathroom door, there was a staff lady, right behind the bathroom door who wouldn't let us in. And so I asked her why we couldn't use the bathroom when this is a hotel, the bathrooms should be open. Then she asked the other lady who was also inside the bathroom, what to do. And the other staff lady said cuz this bathroom was only for restaurant patrons use. And I told her that we were eating at Tin Gow, so they let us in.
When I got out of the bathroom, my husband & son was waiting for me right outside the door cuz they wanted to use the Ladies bathroom cuz the Men's bathroom was locked. So I asked the staff lady again why the men's bathroom was locked & she got out of the women's bathroom to unlock the men's bathroom so my husband & son could use it.
As I was heading back to the restaurant, my brother & his son was also heading to the men's bathroom.
Then my husband got back to our table at the restaurant, then my brother & his son got back, and started talking about how the staff lady immediately locked the men's bathroom after they left. And I said....WAIT A MINUTE.....MY SON IS STILL IN THERE. So my husband & I bolted out of the restaurant and headed to the bathroom. And as I was walking towards the bathroom I was yelling at the 2 staff ladies to UNLOCK THE BATHROOM DOOR cuz my son was still inside. My husband & I watched her unlock it, when the door opened, it was dark, and my son was standing there by the door. As a mother, it was a horrible feeling, even though my son is a teenager, he was knocking & calling out & nobody could hear him.
So, my husband & I went to the lobby & talked to a Manager named Eric & reported the incident.
And I asked Eric, is it hotel policy to lock the bathroom doors, and he said no. And I told him, even if they were to close the bathroom for cleaning purposes, the staff should check all the stalls & call out if there were still people inside.
And I gave Eric my email & phone number & told him that I do hope I will hear from him...soon.
That was really unacceptable & really traumatic for both my husband & me.
I do hope the hotel will address this issue.

  • Stayed: August 2014, travelled with family
    • Service
1  Thank Achin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontCebu, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 22 August 2014

August 22, 2014


Mary G
Seattle, Washington



Dear Mrs. Garcia:


Warm greetings from Waterfront Cebu City Hotel & Casino!

On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, I wish to express my sincerest apologies regarding the most unfortunate incident that happened last August 19, 2014 in one of our comfort rooms at the Gourmet Walk. We have investigated the said incident and have done corrective and appropriate actions to the staff concerned. We have also changed our procedure of keeping the comfort rooms in the Gourmet Walk open instead of closing it at 2:30 in the afternoon which coincides with the closure of our restaurants as previously done.

Rest assured that we will do everything to prevent this incident from happening again.

Once again, please accept our sincerest apologies for falling short of your expectations. We assure you that appropriate action has been taken to improve our system and the quality of our service.

We hope this merits your kind understanding.


Yours truly,


PHILIPPE F. FRUGÈRE
General Manager

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Reviewed 18 August 2014

Waterfront Hotel in Cebu is very convenient for travelers with early flight or late flight. It's located just 5 minutes walk from the arrival terminal. Friendly staff, nice clean rooms and quiet. You don't even hear the planes take off or landing.
When I left the hotel, the staff saw I had many luggage ; they decided to drive me to the departure terminal for free. I didn't want to but they said it would be more easy for me. Very nice of them because I had 40 kilos to carry (diving equipment).
I didn't try the breakfast cause I left around 5 AM.
I would definitely choose this hotel again if I have to stop in Cebu.
On the way back, I had to stop for few hours in Cebu to catch another flight. I've been to the Casino inside the hotel. Funny to try !

  • Stayed: June 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank glossodoris94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontCebu, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 26 August 2014

August 26, 2014



glossodoris94
Paris, France



Dear Valued Guest:



Warm greetings from Waterfront Cebu City Hotel & Casino!

On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, I wish to thank you for commending the convenient location; friendly staff; nice, clean and quiet rooms of Waterfront Airport Hotel and Casino – Mactan.

Valued guests like you, who recognize and share positive feedback, help affirm our commitment to deliver quality service and to continuously exceed guests’ expectations.

We truly look forward to serving you again in the near future!

Thank you for staying with us and may you have a great day ahead!



Yours truly,


PHILIPPE F. FRUGÈRE
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

I wanted to book this hotel through Agoda, but then I found out that the corporate rate included daily buffet breakfast,for the same price, so I booked that. And then when we checked in, I saw a flyer in our room advertising a promotional rate that included a free buffet lunch or dinner, in addition to the daily breakfast. The front desk refused to match that offer; they said we should have booked directly with them. Sheesh!
Checki-in was speedy, and from reading past reviews, I remembered to ask for a newly renovated room with a view. Good sleep quality; standard room amenities. I was glad I brought my own toiletries. The pool and gym were quite nice. I never felt the need to even enter the casino. There's a Victoria's Secret store in the lobby with prices that are CHEAPER than the Manila and domestic airport outlets. Buffet breakfast at Uno cafe was extensive and satisfying. The hotel is centrally located. There is a drugstore and convenience store across the street. There is also a small lechon place in the street market nearby that serves lechon belly that's probably yummier than what you can get at Zubuchon or CNT. Even the hotel staff eat there. We ordered 7kilos to take home on our last day in Cebu, and they boxed it nicely for us.
There are lots of taxis coming to the hotel, and you won't wait long for one, but be careful about their rates. We wanted to go to Anzani restaurant for dinner, and this taxi driver was charging P200 flat rate. We refused, and the taxi we eventually chose used their meter, and we ended up paying P71.
Checkout was a bit of a hassle, since it is a big and busy hotel. So I suggest you check out either early or late. The concierge couldn't find our stowed luggage at first, but they did find it about an hour later. Traffic was bad going to the airport; be aware of the time.
I would stay at this place again, but I would certainly double and triple-check their rates.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Jinky L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontCebu, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 20 August 2014

August 20, 2014



Jinky L
Manila



Dear Valued Guest:



Warm greetings from Waterfront Cebu City Hotel & Casino!

On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, I wish to thank you for commending our speedy Check-in services, good sleep quality, pool, gym and the buffet breakfast at UNO.

On the other hand, I also would like to apologize for the confusion that our promotion details/specifications have brought you, the delay of your Check-out as well as the delay of retrieving your stored luggage.

In line with these, we already have informed all concerned departments to avoid these incidents from happening again and to assure you that these incidents do not reflect the true standards that we continuously strive for.

I sincerely hope that these will not deter you from coming back and allowing us to serve you in the near future.

Thank you for staying with us and may you have a great day ahead!



Yours truly,


PHILIPPE F. FRUGÈRE
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

My wife and I, as well as my Nephew and his wife and baby booked there a few weeks ago. We made a mistake (I guess) and booked through Expedia... We booked 2 rooms and paid in advance. However, when we arrived we found that only 1 room had been booked... The guy on the front desk was, to say the least, unhelpful and showed very little interest in checking anything out for us. My thinking was that since we paid they (the hotel) should have had a record of it..anyway, we ended up paying again as I was not in the mood to make to much of an issue since this was intended as a treat for my family.
Later, I met with Alistair, I think he was the food and beverage manager there... real nice and helpful guy. He promised to talk to the front desk staff and I was happy with that. In comparison with the airport hotel, I found the Buffet to be disappointing in comparison.. Also I think the rooms could be updated even just a little.
We have stayed several times in the Airport Waterfront and have been satisfied each time.
One more thing I would like to mention. The person who made our stay the most enjoyable was probably one of the most helpful people I have met. A very nice young lady by the name of Jae Jean. Polite, articulate and very helpful. This is the kind of person you need running the front desk staff... even if just to set an example....
Please note that we live in the Philippines and visit Cebu a lot as we have family and friends there. I would really have to think carefully about booking the waterfront City again as I am not sure I would go again....
Don't want this to sound totally negative but I just say it as I see it...
Mr & Mrs G Woods

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Graeme W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontCebu, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 20 August 2014

August 20, 2014



Graeme W
Tacloban, Philippines



Dear Valued Guest:



Warm greetings from Waterfront Cebu City Hotel & Casino!

On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, I wish to express my deepest gratitude for commending two of our peers, Mr. Alastair Granger, our Food & Beverage Director and Ms. Jae Jean from Lobby Lounge.

On the other hand, I also wish to apologize for the unhelpful act that one of our Front Desk personnel has showed you and for disappointing you with our buffet at UNO.

In line with these, we already have informed the Front Desk Department as well as the Food & Beverage Department to avoid all of these incidents from happening again and to assure you that these do not reflect the true standards that we continuously strive for.

I sincerely hope that these will not deter you from coming back and allowing us to serve you in the near future.

Thank you for staying with us! Have a great day!




Yours truly,


PHILIPPE F. FRUGÈRE
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

The hotel was beautiful both on the outside and the inside. The food in the italian restaurant, and the international buffet was amazing. Check-in and check-out took some time, so that was annoying.

The A/C in the rooms were stuck on one temperature, it was 16 degrees all the time, and we could not turn it up. So it was really cold! Also the toilet got clogged a couple of times.

Room Tip: Ask for a room with a functioning A/C, and that you can adjust the temperature.
See more room tips
  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Heidi Ø
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontCebu, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 20 August 2014

August 20, 2014



Heidi
Bergen, Norway



Dear Valued Guest:



Warm greetings from Waterfront Cebu City Hotel & Casino!

On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, I wish to express my deepest gratitude for commending the interior and exterior structure of the hotel. I also wish to thank you for your positive feedback on La Gondola, our Italian restaurant, and our international buffet at UNO.

On the other hand, I also wish to apologize for the timely check-in and check-out service that you experienced. Rest assured that this incident does not reflect the true standards that we continuously strive for.

Regarding your concern on our air condition unit and clogged toilet, we have already endorsed these problems to the concerned department.

We sincerely hope that this unpleasant incident will not deter you from coming back and allowing us to serve you in the near future.

Thank you for staying with us and may you have a great day ahead!




Yours truly,


PHILIPPE F. FRUGÈRE
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014 via mobile

My family and I stayed in this hotel, the room are clean and spacious though the bed is a bit small. Staff in front office are friendly and accommodating especially Terence who take care our luggage but there's one staff from housekeeping named adriana, I called her asking for universal adaptor and guest what she had reply to me "wala po kami sir, tawag ka nalang sa FO tanong nyo sir kung meron". Everything's is perfect only one person ruined my day. I hope hotel will provide universal adaptor to their guest.

Stayed: August 2014
Thank Derek R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontCebu, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 4 August 2014

August 4, 2014



Derek R




Dear Valued Guest:


Warm greetings from Waterfront Cebu City Hotel & Casino!

On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, I wish to express my deepest gratitude for commending our clean and spacious rooms as well as our staff from the Front Office Department, especially Terence who took care of your luggage.

On the other hand, I also wish to apologize for the reply of one of our housekeeping staff who was unable to provide you with a universal adaptor. Rest assured that this incident does not reflect the true standards that we continuously strive for.

We sincerely hope that this unpleasant incident will not deter you from coming back and allowing us to serve you in the near future.

Thank you for staying with us and may you have a great day ahead!



Yours truly,


PHILIPPE F. FRUGÈRE
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waterfront Cebu City Hotel & Casino

Address: Salinas Drive | Lahug, Cebu City 6000, Philippines (Formerly Waterfront Cebu City Hotel)
Region: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Cebu City
#6 Luxury Hotel in Cebu City
#6 Spa Hotel in Cebu City
Price Range: £49 - £106 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Waterfront Cebu City Hotel & Casino 4*
Number of rooms: 562
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Agoda, Booking.com, Hotels.com, TripOnline SA, Expedia, Evoline ltd, HotelsClick, Ebookers, 5viajes2012 S.L., getaroom.com, Cancelon and HotelQuickly so you can book your Waterfront Cebu City Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Waterfront Cebu City Hotel And Casino
Waterfront Cebu City Hotel Cebu City
Waterfront Hotel Cebu City
Waterfront Cebu City Hotel & Casino Cebu Island

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