Went to Waterfront Hotel specifically for the casino but I was greatly dissapointed. This casino is old and needs a lot of make over. The machines are old and some of them are not functioning properly. Some machines won't take bills and some machines will eat up the coins but won't give you credits. Then you need to call an attendant whenever you cash out from the machine. Most of the time it will take a while before they can attend to your needs which is really a big hassle. The fact that they are still doing this old system of paperworks is very annoying. Instead of me enjoying the games I am irritated that I have to call an attendant everytime I need to cash out. I cannot transfer easily from one machine to another. Instead I am kinda forced to use up my credits on one machine just because the hassles of transferring to another machine. On top of that there were some employees that are just standbys and are not willing to help but refer you to someone else just because it was not part of their job description. The least they could have done was assist in calling the attention of the one incharge for a particular job. No wonder upon entering the place you only see a handful of players because it is not enticing to play here. The management should see the examples of Las Vegas, Singapore, Malaysia, Macau, even Resorts World Manila and learn why they are successful and draws numerous players. I honestly lost interest in this place and felt sad that the place is just wasted.
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