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“Great hotel with comfy rooms”

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BEST WESTERN Plus Lex Cebu
Ranked #7 of 87 Hotels in Cebu City
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
130 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
“Great hotel with comfy rooms”
4 of 5 bubbles Reviewed 19 August 2014

This hotel is fairly new and has a newly constructed small plaza next door with restaurants and shops like the great Zabuchon.

The rate we took had breakfast included which was very crowded and takes up the lobby area, staff are slow at breakfast and not very responsive to any requests. The food was mediocre and isn't worth paying extra for as you may as well use the McD's or Jollibee next door for something better tasting!

The rooms are clean and well fitted out my only issue was with the bathroom which has a beautiful shower which has terrible design and allows the bathroom to flood. This meant putting towels around the base of the shower door but on the second day the housekeeping managed to clean the drain improving the flow slightly but still not enough.

The pool are is excellent but again staff are not responsive and food took almost an hour only to be so bad I wouldn't have fed a dog with it. Avoid all food here it's very poor and you have options near by which are vastly better and out much less, try the place over the road directly outside they have great Filipino food unlike the hotel. The pool area also lacks cleaning of the floor, pool bottom and glass on the stairs up which was the same dirt everyday and we stayed 4 nights. The shower area in the pool is nicely designed but lacks a toilet hose (useful when your wet and using the toilet!) and shower gel would be handy.

Location is handy to get taxis anywhere in Cebu and Ayala mall is only 5mims away. Visit the zip line in the mountains above the hotel and the Chinese temple which is on the way as both provide amazing views.

Overall the hotel is good but staff need better training and a few small things mentioned above could really improve the place.

The hotel is popular with Koreans who like to get drunk and act like they can't at home, we witnessed 2 street flights next to the hotel and you have to put with them being generally rude to everyone so be aware of that.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank DlrowTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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536 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Dali
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 19 August 2014

This is the first time i've ever written a review so bear with me! haha..

... the hotel is great overall, i spent days researching all the hotels in Cebu on here and other sites and narrowed it down to this one, Quest, or Marco Polo... with Marco Polo being quite out of the way and the executive suite rooms being much smaller and without a bathtub in Quest I chose the Best Western. And I wasn't disappointed, it was exactly what I'd hoped for.. The room was huge, very spacious with a big-walk in bathroom and King size, comfy bed.
The breakfast (included) was decent and the swimming pool and seating area on the roof are awesome.. we spend 2 of our 3 days just lounging by the pool and swimming.. quite romantic, which is exactly what i was looking for as this was a mini get-away for me and my girl..
...oh, and when i booked the hotel there was a space to write any special requests, so I said the room was for a little romantic holiday so if there's anything they could do I'd appreciate it.. and they made up the room and towels really well and left us a bottle of wine and two glasses...that was really amazing.. really great thing to do for us.. we were so happy when we saw it all!
Thanks guys, great stay, and even though i got hit with the 2000peso charge for smoking in the room they handled it quite nicely..and it was fair after all!
Nice hotel!

Room Tip: i stayed on the top floor so it was quite enough, dunno about lower floors though..and for the extra...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank TheTreeinDali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cebu City, Philippines
1 review
5 of 5 bubbles Reviewed 18 August 2014

Went there to have a team meeting with food and a couple of drinks. Had to wait longer than usual (resto time) for my meal but it was well worth the wait! Everyone who isnt too health conscious should definitely try it out! #bestribs

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Miguel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cochrane, Canada
Level Contributor
133 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 15 August 2014

We stayed here as an alternative to our usual resort and were quite impressed. It certainly is not a 5 star resort but very comfortable. Food services need to be expanded, but food is good. Rooms all look out onto the sea and are quite spacious. Staff are very accommodating. Quite far from the airport unfortunately.

  • Stayed October 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Lindsay N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derry City
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 15 August 2014

I stayed again on two separate occasions in June past. Due to my previous stays I had no hesitation when making my reservation for Cebu to stay here again.
The standard of service, quality of room, and, over all ambiance exceeded my expectations yet again.
The inclusive breakfast was varied and plentiful, most I liked, some I didn't care for, this is because of my personnel tastes and is not reflection on the food.
I had a trip planned to Bohol and I was able to leave some of my luggage, which I collected on my return.
I have no hesitation in recommending this Hotel, when I return to Cebu, hopefully in 2015, I will only consider this hotel as my base for another stay.

  • Stayed June 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Maac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Far Eastern District, Russia
Level Contributor
82 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 14 August 2014

Fast Wi-Fi, comfortable beds, card excess to your room, small empty gym , swimming pool you can get cold out there because of wind. Ask DJ to turn the music down.
Breakfast is very good, nothing else you need for the morning.
Printing service available, they call taxi for you. They can arrange transfer for you as well by van or car at no extra charge. Perfect English spoken by personnel.
Never get rooms on street side, I had to use ear plugs , there is so much noise from the street. Get also a higher floor to avoid it.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Bykovorama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 7 August 2014

On this trip I was sick and I needed hospital treatment. The hospital nurse and management could not have been more helpful. The F and B department are amazing and again the rooms are super comfortable and a good size. Nothing is too much trouble for this place. Amazing.

Room Tip: Corner rooms are very nice, spacious and comfortable, but because of all the windows they are very w...
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  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Gonzalo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Plus Lex Cebu

Property: BEST WESTERN Plus Lex Cebu
Address: Escario Street Cor. Juana Osmena Ext., Cebu City 6000, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Cebu City
#6 Romantic Hotel in Cebu City
#6 Family Hotel in Cebu City
#7 Business Hotel in Cebu City
Price Range (Based on Average Rates): £
Hotel Class:4 star — BEST WESTERN Plus Lex Cebu 4*
Number of rooms: 83
Reservation Options:
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Also Known As:
BEST WESTERN Plus Lex Cebu Cebu Island/Cebu City

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