This hotel is fairly new and has a newly constructed small plaza next door with restaurants and shops like the great Zabuchon.
The rate we took had breakfast included which was very crowded and takes up the lobby area, staff are slow at breakfast and not very responsive to any requests. The food was mediocre and isn't worth paying extra for as you may as well use the McD's or Jollibee next door for something better tasting!
The rooms are clean and well fitted out my only issue was with the bathroom which has a beautiful shower which has terrible design and allows the bathroom to flood. This meant putting towels around the base of the shower door but on the second day the housekeeping managed to clean the drain improving the flow slightly but still not enough.
The pool are is excellent but again staff are not responsive and food took almost an hour only to be so bad I wouldn't have fed a dog with it. Avoid all food here it's very poor and you have options near by which are vastly better and out much less, try the place over the road directly outside they have great Filipino food unlike the hotel. The pool area also lacks cleaning of the floor, pool bottom and glass on the stairs up which was the same dirt everyday and we stayed 4 nights. The shower area in the pool is nicely designed but lacks a toilet hose (useful when your wet and using the toilet!) and shower gel would be handy.
Location is handy to get taxis anywhere in Cebu and Ayala mall is only 5mims away. Visit the zip line in the mountains above the hotel and the Chinese temple which is on the way as both provide amazing views.
Overall the hotel is good but staff need better training and a few small things mentioned above could really improve the place.
The hotel is popular with Koreans who like to get drunk and act like they can't at home, we witnessed 2 street flights next to the hotel and you have to put with them being generally rude to everyone so be aware of that.
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- BEST WESTERN Plus Lex Cebu Cebu Island/Cebu City