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Marco Polo Plaza Cebu
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Reviews (1,464)
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All reviewscafe marcocontinental clubblu barmountain viewthe penthouseshuttle servicefree shuttlelobby loungebreakfast buffetpool sidefive star hoteltop floorbusiness tripnice poolmactan islandhotel staffayala mall
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Reviewed 23 July 2012

Pro:
Great View of the city, good facilities, outlets. very comfortable bed and pillows. Food is excellent except for the price. rooms are affordable.

Cons:
food is a bit expensive. staff a bit arrogant. wifi/lan sometimes fails.

  • Stayed: July 2012, travelled on business
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2  Thank Glenn_Diestro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2012

We spent part of our honeymoon in Cebu because it was a part of the Philippines that we had never traveled to. As far as hotels go, the facilities are top notch. Great views of the entire city, one of the most dramatic views from the glass enclosed elevator. I loved the decor, especially the touches of Filipino culture that you could see in the artwork displayed on the 2nd floor. And the pool is probably one of the nicest I've seen, if not a little cold.

The staff was prompt, courteous, and solicitous, but they could be better trained on what is included in each hotel package. For example, we purchased the Honeymoon package, which was to include wine and canapes upon arrival (they weren't there, we had to ask for them and they were delivered the next day). Staff was also supposed to have informed each other that instead of availing of their car service to take us to the airport they were supposed to take us to the seaport because we were going to Bohol. This was something we had arranged with reservations as part of our package. Staff at the spa also didn't know we were supposed to have a discount as part of our package, they had to call the front desk for confirmation.

Also, their shuttle service has strange timing. The last shuttle for the mall leaves at 7pm, but the last pickup time at the mall is 7:20pm. They need to do a better job of informing their guests when the last pickup time is. If we had known that, we would have gone earlier. As it was we had to take a cab back to the hotel. And the last pickup time is ridiculous. They either need to make the last shuttle run at 6pm or have the final pickup time at the mall happen at 9pm when the mall closes.

Wi-fi is not included in the room, they make you pay a deposit which seems very inconvenient for business purposes. Also, we bought a tour, but for the amount of money we paid we just got a car and a driver. The driver took us to the sites and they just told us to look around. No tour, no guide, just "look and take pictures". One of the stops he just drove by! Way overpriced.

The food was excellent, especially at the buffet and the romantic champagne breakfast for two. I have never had a chef come up and explain what he cooked that day. Overall, it was a very nice hotel but it wasn't great. I would stay there again only because I've stayed there once, but I wasn't overly impressed for the amount of money I paid.

P.S. The Marco Polo is building residences, but you don't hear the construction at all. However EVERY SINGLE ONE of their ads has only Caucasians (blond hair, blue eyes,etc.) depicted as living there. Really? Like Filipinos and other Asians can't afford that lifestyle or aren't good enough for it? Totally rubbed me the wrong way.

Room Tip: Definitely ask for a room with a view!
  • Stayed: June 2012, travelled as a couple
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2  Thank RNGKLAP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2012 via mobile

Clean and spacious. The staff have a ready smile and are quick to help. The rooms are tastefully furnished and look and feel new and clean. They have free comfort room amenities that are absent in other hotels. The breakfast buffet was awesome with a huge array of choices. The view of course of the city is one of a kind. Definitely still my best hotel in that part of Cebu.

  • Stayed: July 2012
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1  Thank Nate04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2012

Terrific Views Great Food Of all origins Courteous staff relaxing atmosphere

  • Stayed: July 2012, travelled as a couple
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Thank rogerwilson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2012

I experienced staying in Marco Polo last November. It's simply the best hotel in Cebu. It's affordable. You'll get quality services in exchange for little money. The ambiance of their room as well as the bed will totally give you the mood to snooze. My boyfriend and I were planning to take advantage of the pool. Unfortunately, we overslept. The bed was so cozy!!! I love their buffet. It's way, way, way bigger than Marco Polo Davao. The wide selection of food items are so great. I just love their tempura. However, people tend to pile-up and form a very long line just to taste their freshly cooked tempura. Their buffet is simply the best!

  • Stayed: November 2011, travelled as a couple
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1  Thank Paula D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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