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“very stunning view on top of the mountain”

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Marco Polo Plaza Cebu
Ranked #2 of 87 Hotels in Cebu City
Certificate of Excellence
Tauranga, Bay of Plenty, New Zealand
Level Contributor
42 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“very stunning view on top of the mountain”
5 of 5 bubbles Reviewed 27 October 2013

been there last febuary its one of my dream to visit and see inside the hotel staff are so friendly weve been on the top floor i can see the whole view of the city of cebu love the restaurant we feel very welcome and love the sorroundings the landscape and whole entrance of the hotel it was very nice and lovely place to stay next time would love to go back and stay there with my hubby

Room Tip: higher floor facing either at where the mountain is or in side where you can see the whole view of c...
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marns M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 11 March 2014
Dear Marns M,

Greeting from Marco Polo Plaza Cebu!

Thank you for writing a review about our hotel. We share with you the warm appreciation of the stunning view of Cebu which our hotel property uniquely provides as well as our facilities and surroundings.

Indeed, it is our pleasure to have served you well and we look forward have you both stay with us on that next travel to Cebu.

Sincerely,

Hans Hauri
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,153 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (258)
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Paris, France
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 22 October 2013

Nice place to stay, pleasant pool, very kind staff. Food is international, breakfast is good (my advise : ask for a fresh mango !). We experienced an earthquake, the staff has been great ! organising mattresses on the 1rst floor for us the 1rst night. The whole staff is welcoming.

Room Tip: avoid too high floors
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  • Stayed October 2013, travelled on business
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Helpful?
1 Thank Framboise R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 24 October 2013
Dear Framboise R,

Greetings from Marco Polo Plaza Cebu!

Thank you for sharing a good review about your stay in our hotel despite the challenge caused by the earthquake. May we take it as a compliment that you give credit on how our staff managed the situation. It is our commitment to you our guest, to be of service, the Marco Polo Way.

It is also our delight to note that you enjoyed our food and amenities. Thank you too for sharing quick tips.

We look forward to see you again on your future trips in Cebu!

Sincerely,

Hans Hauri
General Manager
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Dhahran, Saudi Arabia
Level Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 12 October 2013

We go to Philippines once or twice a year mainly to visit with family and friends and to look after some personal matters here and there. So, we end up spending all of our time in the National Capital Region (or NCR). This time we decided to spend some time in Cebu giving my wife the chance to visit with her cousin who moved to the region mid 80's, and the boys and I a chance to relax from the hustle and bustle. We also wanted to see Cebu again to bring back memories of our 1992.

We were staying at the club level, so the hotel provided complimentary transport and the people were there to meet and assist us. It was not a smooth ride and I could not imagine how to get there as we made too many turns. Some of the roads were very narrow and a bit scary as they were crowded with people. This is not how it was in 1992.

When we got to the hotel we were escorted to the club lunge where Ms. Fuentes was there to receive us. She and her colleagues at the lounge were the epitome of service excellence. She was very accommodating when it turned out that we had forgotten our room and spa vouchers purchased through the Business Travel magazine charity auction. We agree that my card would be charged and the charges would be reversed as soon as the vouchers were delivered. We did send the vouchers a day after we got back to Manila and the charges were reversed in total two days later. That was way better than we would have ever expected.

The hotel spa (my wife and her cousin used the service), was well worth the visit and the money. The service was professional, easy going, and with lots of smiles. The pool was where the boy and I went every day. We loved the huge size allowing us and others to swim without feeling crowded even when there were over 30 people at one time. The waterfall provided extra excitement and there was a pool for the little ones providing some peace of mind. The restaurant around the pool provided some top snacks which we enjoyed after a few laps.

Talking about food, the club lounge was one of the highlights of our trip, They served food from early morning till about 10:00 PM sometimes going beyond when guests wished to stay. They catered to our desires without any sign of hardship. They often had to go down to the restaurant on the first floor to fulfill our requests and they were happy doing so. More than the food was the quality of service in every aspect. We were helped with where to go, where to shop and where to eat. For shopping, the hotel provided a shuttle bus to the two major shopping centers in the city; Ayala and SM.

The checkout and the trip back to the airport were very well carried out and we could only feel sad for leaving. It was definitely a pleasant break.

Room Tip: Top floor facing the sea or lower floor overlooking the pool.
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  • Stayed June 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Arapino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 23 October 2013
Dear Arapino,

Greetings from Marco Polo Plaza Cebu!

It is such a pleasure to read your review about our hotel property here on Tripadvisor. Thank you for the good word.

What makes us glad is that your trip to Cebu was indeed a “pleasant break” and that we had been part of it. Your full-length description of our services and facilities with so much appreciation is a fine point of reference to those who are planning to travel to Cebu and looking for a hotel to stay. Thank you for your acknowledgement of our brand of hospitality. We take it as an inspiration as we continue to bring out the Marco Polo Way of hospitality experience that we are known to be.

We look forward to see you and the whole family again on that next visit to Cebu!

Sincerely,

Hans Hauri
General Manager
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Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 11 October 2013

I was told that marco polo though pricey is not that 5star. And its a good thing that i just booked their promo rate. Because the room is so old fashion. Its not soundproof. I woke up with the chatter of a group of people preparing for a wedding outside my door (now im in a very bad mood ). The bed is hard. Pillows are not goosefeather, the bathtub doesnt drain (i have to pick it manually.. eeew )
Goodside is the service. Cafe marco is worth every penny. Maybe an upgrade to their room interiors and furnishing will make the at par with other hotels.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pediatrician7210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 22 October 2013
Dear pediatrician7210,

Greeting from Marco Polo Plaza Cebu!

Thank you for finding time to write a review about your recent stay in our hotel. We value feedback from our guests for it helps us to continuously improve our facilities and services. May we also apologize that your stay with us did not seem to meet your expectations.

However, may we share with you the information that we are currently renovating rooms and looking forward for the full completion of the project so we will be able to bring out a fresh and new experience in accommodation.

Thank you for appreciating the quality of service that you have experienced with us and for giving a thumbs-up to Café Marco in terms of value for money.

Sincerely,

Hans Hauri
General Manager
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Manila, Philippines
Level Contributor
209 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

This is one of the best hotels within the Marco Polo Group. The competent management of this hotel is keen on caring about every single detail starting from the room and its amenities, the food at its restaurants, but above all the impeccable service. There is truly one place only to stay when visiting Cebu City: The Marco Polo, standing high up on Nivel Hills overlooking the city or the mountains depending on which side of the building you will be staying. Try to have your dinner at the rooftop restaurant or indulge in a thin-crust pizza made in a genuine wood fired brick oven at the El Viento at the pool side. I have been patronizing this hotel for years and never ever noticed any fluctuation in quality.

Room Tip: Ask for a deluxe room with sea/city view on the higher floors.
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  • Stayed October 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marc_martin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 21 October 2013
Dear marc_martin,

Greetings from Marco Polo Plaza Cebu!

Thank you for branding us ‘One of the finest hotels in the Philippines”. That is an acknowledgement we sincerely appreciate especially since it comes from our very own guest. With your special mention on our level of competency, attention to detail in all aspects of hotel operations topped with “impeccable service”, we are even more inspired to be the best in what we do, the Marco Polo Way.

Thank you too for sharing your fondness of our food and the tips, a good reference to would-be guests.

Indeed, it is an honor to have gained your loyalty.

Sincerely,

Hans Hauri
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marikina City, Rizal, Philippines
Level Contributor
75 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 bubbles Reviewed 5 October 2013

This is the best hotel that i have stayed so far in CEBU. The rooms are clean and spacious. The swimming pool is perfect. Staff are courteous and accommodating. The extra peso spent was worth it.. Very near tourist attractions.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank docRonnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 21 October 2013
Dear RonChie,

Greetings from Marco Polo Plaza Cebu!

Your quick review about your recent stay at our hotel means a lot to us. It inspires us to be the brand leader of hospitality in Cebu that is uniquely “Marco Polo Way”. We thank you for the good word. Calling us an “Awesome Hotel” warms the heart.

We look forward to have you stay at the Marco Polo Plaza Cebu on that next trip to Cebu!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Makati, Philippines
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 24 September 2013

Went here as part of tourism event, but i'll give review based on my personal experience and view, room is really nice, actually i did not able explore and to experience their facilities because of our schedule, but my short stay was really fantastic because of great staff...,

And we just want to acknowledge Mr. Chino, the duty manager (Vladimir??) and Franz (airport rep) for all the assistance.

They can handle problem/complaint/pressure in a very smooth and calm way..

looking forward to come back....

Room Tip: if you are smoker, request it the earliest possible..hehehe, or else you will need to go down time t...
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Stayed September 2013, travelled on business
Helpful?
Thank letsgobuknoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 21 October 2013
Dear letsgobuknoy,

Greetings from Marco Polo Plaza Cebu!

Thank you for sharing a review about our property with special mention on how our staff made your stay, though short, “fantastic”. As we remain to deliver the Marco Polo Way of hospitality, which we dedicate to you our guest, cheers!

Here is to hope we shall see you again on your future trips to Cebu!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marco Polo Plaza Cebu

Property: Marco Polo Plaza Cebu
Address: Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Cebu City
#2 Business Hotel in Cebu City
#2 Luxury Hotel in Cebu City
#3 Family Hotel in Cebu City
#3 Romantic Hotel in Cebu City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Marco Polo Plaza Cebu 4*
Number of rooms: 329
Official Description (provided by the hotel):
Marco Polo Plaza Cebu is nestled at the prestigious Nivel Hills providing a spectacular view of Cebu City and Mactan Island. Be it business or vacation, stay at Cebu City's Finest hotel, the Marco Polo Plaza Cebu. Marco Polo Plaza Cebu is a 24 storey hotel with 329 well-appointed guest rooms including suites with fine amenities, 24 hour security and safety measures and free Wi-Fi internet. A trip to the "Queen City of the South" in the Philippines - Cebu, is a culinary journey. Marco Polo Plaza Cebu is hailed as a dining destination of Cebu City. Dubbed as the "Best Buffet in Cebu City", Cafe Marco attracts diners to feast on Filipino, Continental and Western cuisine. It is awarded as Top 5 Restaurant in the Philippines by the prestigious Miele Guide in 2013. Blu Bar & Grill is an ultimate dining experience in Cebu City. From a thousand feet above sea level, it offers a panoramic view of Cebu City and Mactan Island. The glamorous Philippine Tattler awards it as one of Philippines' Best Restaurants. Marco Polo Plaza Cebu is a choice Cebu venue for meetings, conferences and celebrations. Its lavish Grand Ballroom and function rooms can accommodate up to 2,500 guests. ... more   less 
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Also Known As:
Marco Polo Plaza Hotel Cebu City
Marco Polo Plaza Cebu Cebu Island/Cebu City

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