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“Really good value”

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Marco Polo Plaza Cebu
Ranked #2 of 90 Hotels in Cebu City
Certificate of Excellence
Stowe, Vermont
Level 3 Contributor
24 reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Really good value”
Reviewed 8 December 2013

I think I paid about 60 USD for a standard room and the same quality just about anywhere would be 90 to 200 so I was very pleased. The pool was one of the highlights for me as it was clean and allowed sunning and relaxing and not too many loud patrons around.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank andy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 11 March 2014
Dear andy M,

Greetings from Marco Polo Plaza Cebu!

Thank you for writing a quick review about your stay with us and for specifically appreciating the price value of our accommodation. Price value is indeed an important consideration in choosing a hotel to stay.

Cheers to your favorite amenity, our mango-shaped swimming pool, perfect on a day of relaxation!

We hope to see you again at our hotel and enjoy the rest of Cebu island!

Sincerely,

Hans Hauri
General Manager
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1,257 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (281)
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Muntinlupa, Philippines
Level 4 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 21 November 2013

My friend and I stayed at Marco Polo Plaza Hotel for two nights. We booked via Agoda and I could probably say that we booked it the most reasonable price. The room is very much spacious that has one queen and one double bed. The view from our room though is not so nice as the hotel is surrounded by residential area. I would definitely love to stay again here if there would be a chance for me to go back in Cebu. The staff are very friendly and accommodating with our needs. You must also try Lobby Lounge's carrot cake, it was so delicious. A kind of dessert we really want, as it is very moist and not too sweet. We just don't like it being combined with the mango puree.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bryllethetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 11 March 2014
Dear Bryllethetraveller,

Greetings from Marco Polo Plaza Cebu!

Thank you for taking time to write a review about your stay with us and for calling us your home in Cebu. It is our commitment to consistently serve our guests the best possible hospitality experience we call the Marco Polo Way.

Thank you for sharing the qualities that have made your stay pleasant. From spacious rooms and reasonable rates, to excellent customer service and good food, these points will give future guests a good reference.

We look forward to have you and your friends stay again at the Marco Polo Plaza Cebu on that next trip.

Sincerely,

Hans Hauri
General Manager
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NYC
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 November 2013

I arrived late to this hotel. There was construction on the roof and I was on the top floor. So I was not able to sleep in after arriving at the hotel at 3am. All they would say was I am sorry. They should post on their website if they are having construction so then you can decide if you would like to hear pounding each morning bright and early. There was no comps no refunds or any free breakfast just noise. I quickly checked out and they could care less. I wouldn't recommend this hotel just based on my experience, however I was in and out so quickly based on my poor experience and customer service!

Room Tip: Do NOT stay on high floor as they are having construction on the roof!
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jamakared
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 11 March 2014
Dear Jamakared,

Greetings from Marco Polo Plaza Cebu!

Thank you for taking time to write a review. We truly value feedback from our guests as this will help us fulfill our commitment to deliver the best of hospitality experience possible.

We sincerely apologize for the inconvenience that the on-going room renovation has caused you and for the lack of sufficient information about it. It is now near completion and we do hope that you may consider staying at our hotel in the future.

Sincerely,

Hans Hauri
General Manager
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Level 6 Contributor
152 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 6 November 2013 via mobile

First time to stay in this hotel but I must say, expectations were met and very happy with our stay. Friendly, accommodating and courteous staff. Very clean room and T&B. Rates are reasonable and you get your money's worth. I'll definitely be going back here again.

Stayed November 2013, travelled on business
Helpful?
1 Thank MCJAK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 11 March 2014
Dear Macky A,

Greetings from Marco Polo Plaza Cebu!

Thank you for taking time to write a quick review about your stay at our hotel and for acknowledging the brand of customer service that our staff shared with you. It is our pleasure.

We are also glad to note that you find our rates reasonable especially that you are traveling on business. Thank you too for being definite to stay with us on that next Cebu trip. We look forward to see you again.
Cheers!

Sincerely,

Hans Hauri
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tauranga, Bay of Plenty, New Zealand
Level 5 Contributor
45 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 October 2013

been there last febuary its one of my dream to visit and see inside the hotel staff are so friendly weve been on the top floor i can see the whole view of the city of cebu love the restaurant we feel very welcome and love the sorroundings the landscape and whole entrance of the hotel it was very nice and lovely place to stay next time would love to go back and stay there with my hubby

Room Tip: higher floor facing either at where the mountain is or in side where you can see the whole view of c...
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marns M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 11 March 2014
Dear Marns M,

Greeting from Marco Polo Plaza Cebu!

Thank you for writing a review about our hotel. We share with you the warm appreciation of the stunning view of Cebu which our hotel property uniquely provides as well as our facilities and surroundings.

Indeed, it is our pleasure to have served you well and we look forward have you both stay with us on that next travel to Cebu.

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level 4 Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 October 2013

Nice place to stay, pleasant pool, very kind staff. Food is international, breakfast is good (my advise : ask for a fresh mango !). We experienced an earthquake, the staff has been great ! organising mattresses on the 1rst floor for us the 1rst night. The whole staff is welcoming.

Room Tip: avoid too high floors
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Framboise R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 24 October 2013
Dear Framboise R,

Greetings from Marco Polo Plaza Cebu!

Thank you for sharing a good review about your stay in our hotel despite the challenge caused by the earthquake. May we take it as a compliment that you give credit on how our staff managed the situation. It is our commitment to you our guest, to be of service, the Marco Polo Way.

It is also our delight to note that you enjoyed our food and amenities. Thank you too for sharing quick tips.

We look forward to see you again on your future trips in Cebu!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dhahran, Saudi Arabia
Level 5 Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 12 October 2013

We go to Philippines once or twice a year mainly to visit with family and friends and to look after some personal matters here and there. So, we end up spending all of our time in the National Capital Region (or NCR). This time we decided to spend some time in Cebu giving my wife the chance to visit with her cousin who moved to the region mid 80's, and the boys and I a chance to relax from the hustle and bustle. We also wanted to see Cebu again to bring back memories of our 1992.

We were staying at the club level, so the hotel provided complimentary transport and the people were there to meet and assist us. It was not a smooth ride and I could not imagine how to get there as we made too many turns. Some of the roads were very narrow and a bit scary as they were crowded with people. This is not how it was in 1992.

When we got to the hotel we were escorted to the club lunge where Ms. Fuentes was there to receive us. She and her colleagues at the lounge were the epitome of service excellence. She was very accommodating when it turned out that we had forgotten our room and spa vouchers purchased through the Business Travel magazine charity auction. We agree that my card would be charged and the charges would be reversed as soon as the vouchers were delivered. We did send the vouchers a day after we got back to Manila and the charges were reversed in total two days later. That was way better than we would have ever expected.

The hotel spa (my wife and her cousin used the service), was well worth the visit and the money. The service was professional, easy going, and with lots of smiles. The pool was where the boy and I went every day. We loved the huge size allowing us and others to swim without feeling crowded even when there were over 30 people at one time. The waterfall provided extra excitement and there was a pool for the little ones providing some peace of mind. The restaurant around the pool provided some top snacks which we enjoyed after a few laps.

Talking about food, the club lounge was one of the highlights of our trip, They served food from early morning till about 10:00 PM sometimes going beyond when guests wished to stay. They catered to our desires without any sign of hardship. They often had to go down to the restaurant on the first floor to fulfill our requests and they were happy doing so. More than the food was the quality of service in every aspect. We were helped with where to go, where to shop and where to eat. For shopping, the hotel provided a shuttle bus to the two major shopping centers in the city; Ayala and SM.

The checkout and the trip back to the airport were very well carried out and we could only feel sad for leaving. It was definitely a pleasant break.

Room Tip: Top floor facing the sea or lower floor overlooking the pool.
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arapino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 23 October 2013
Dear Arapino,

Greetings from Marco Polo Plaza Cebu!

It is such a pleasure to read your review about our hotel property here on Tripadvisor. Thank you for the good word.

What makes us glad is that your trip to Cebu was indeed a “pleasant break” and that we had been part of it. Your full-length description of our services and facilities with so much appreciation is a fine point of reference to those who are planning to travel to Cebu and looking for a hotel to stay. Thank you for your acknowledgement of our brand of hospitality. We take it as an inspiration as we continue to bring out the Marco Polo Way of hospitality experience that we are known to be.

We look forward to see you and the whole family again on that next visit to Cebu!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marco Polo Plaza Cebu

Property: Marco Polo Plaza Cebu
Address: Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Cebu City
#2 Spa Hotel in Cebu City
#2 Luxury Hotel in Cebu City
#3 Family Hotel in Cebu City
#3 Romantic Hotel in Cebu City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Marco Polo Plaza Cebu 4*
Number of rooms: 329
Official Description (provided by the hotel):
Marco Polo Plaza Cebu is nestled at the prestigious Nivel Hills providing a spectacular view of Cebu City and Mactan Island. Be it business or vacation, stay at Cebu City's Finest hotel, the Marco Polo Plaza Cebu. Marco Polo Plaza Cebu is a 24 storey hotel with 329 well-appointed guest rooms including suites with fine amenities, 24 hour security and safety measures and free Wi-Fi internet. A trip to the "Queen City of the South" in the Philippines - Cebu, is a culinary journey. Marco Polo Plaza Cebu is hailed as a dining destination of Cebu City. Dubbed as the "Best Buffet in Cebu City", Cafe Marco attracts diners to feast on Filipino, Continental and Western cuisine. It is awarded as Top 5 Restaurant in the Philippines by the prestigious Miele Guide in 2013. Blu Bar & Grill at the penthouse is an ultimate dining experience in Cebu City. From a thousand feet above sea level, it offers a panoramic view of Cebu City and Mactan Island. The glamorous Philippine Tattler awards it as one of Philippines' Best Restaurants for the 5th time. Marco Polo Plaza Cebu is a choice Cebu venue for meetings, conferences and celebrations. Its lavish Grand Ballroom and function rooms can accommodate up to 2,500 guests. ... more   less 
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Also Known As:
Marco Polo Plaza Hotel Cebu City
Marco Polo Plaza Cebu Cebu Island/Cebu City

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