We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Relaxing stay at marco polo”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Marco Polo Plaza Cebu
Ranked #2 of 87 Hotels in Cebu City
Certificate of Excellence
Bacolod, Philippines
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Relaxing stay at marco polo”
Reviewed 3 August 2014

My husband and i enjoyed the friendly staff and big rooms. The buffet breakfast was delicious. One of the best hotels ive stayed in cebu. The lobby bar has entertainers every weekend. If you have time to spend you should go there to relax and have some drinks ormpica-pica

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Guava_gal_es
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 8 August 2014
Dear Guava_gal_es,

Greetings from Marco Polo Plaza Cebu!

Thank you for sharing a quick review about your recent stay with us. It is great to know that you and the family enjoyed it well and most especially on the aspect of relaxation. Thank you too for inviting everyone to spend time to enjoy our live music entertainment over drinks and food. We are proud to say that we are the only hotel in Cebu City that provides live music entertainment all nights of the week.

Thank you for choosing to stay in our hotel and we look forward to see you again soon!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,187 reviews from our community

Traveller rating
    598
    452
    93
    27
    17
See reviews for
308
297
84
259
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (266)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Iloilo City, Philippines
Level Contributor
47 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 29 July 2014

My kids love our stay at Marco Polo Plaza Cebu more than we (parents) do. I love the location, close to attractions and malls, adding the fact that they also have shuttle services. Though there are many good resorts in Mactan, I don't want to travel that far. Within minutes, we were in Ayala or in Sto.Nino Basilica.

Marco Polo is an institution as one of the first luxury hotels in Cebu and they still continues the tradition. We love the rooms, well appointed and neat. The pool is large enough and not crowded even during weekends. I first thought of Marco Polo as business hotel but it is great for families, even for staycations. Plenty of space from rooms, lobby and even outside the property.

Of course, the food is amazing. Plenty of restaurants to choose from depending on what type of dining you are looking for. I personally suggest Cafe Marco.

Staff are not just polite but I like it that they can anticipate your needs.

Room Tip: Ask for rooms with seaside views. Book at Continental Suites to enjoy the Continental Club Lounge.
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Valerie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 8 August 2014
Dear valeriecaulin,

Greetings from Marco Polo Plaza Cebu!

Thank you for choosing to stay in our hotel and for giving time to write and share a review of your experience. We are glad that we have given you and especially the kids a lovely accommodation. We continue to be excited, inspired and committed to share with you and all our guests the best of hospitality, the "Marco Polo Way”.

See you and the rest of the family on that next Cebu trip!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dhahran, Ash Sharqiyah, Saudi Arabia
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 July 2014

My wife, children and I checked in on Friday, July 18 and checked out the following day.

Most of our time was spent at the outdoor pool, located on the ground floor near the restaurant there. The pool was great with cool water that really felt great. The children's pool was also a big plus!!!

Fast, quiet elevators. Our room was on the 12th floor, which is about halfway up. I was very impressed with the speed and the quietness of getting to my floor.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MaxKingdom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 8 August 2014
Dear MaxKingdom,

Greetings from Marco Polo Plaza Cebu!

Thank you for choosing to stay in our hotel and for making time to share a review here on Tripadvisor. We are happy that your whole family had a great time and especially enjoying the dip at our outdoor pool. The children must be all over the Kiddie Pool and had so much fun.

Thank you for the good word and we look forward to see you again on that next trip to Cebu.

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sentosa Island, Singapore
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 July 2014

Situated on top of the serene Nivel hill overlooking cebu city. There is no convenience shops or eateries nearby the hotel. The nearer town where the Mc Donald and some shops located is about 1 kilometer away. However , taxi is easily available at the hotel . Free Shuttle bus service available to IT Park , Ayala Centre. SM mall from 10 am to 7 pm . Ayala and SM mall are the two major Shopping centre in Cebu . Taxi fare to anywhere in Cebu town is about 100- 200 peso ( US$ 2-4 ) . There is a good Chinese restaurant called Ching Palace near the hotel . Price is very reasonable and food are delicious .Taxi fare to the restaurant cost 100 peso . Laguna Garden and café at Ayala Mall is a good place to try the local cuisine .Manna Seafood at Lapu Lapu offers cheap and fresh seafood with great ambiance .
Hotel Staff are extremely friendly and helpful. Readily to render help to you. Room is very spacious and clean . Bathroom and toilet are very well designed . Glass sliding door separating bathroom and toilet . As a result , Toilet 's floor is always dry when bathing in bathroom .Security is strict in the hotel . Staff will take down the taxi number you are taking for security purpose. Taxi entering the hotel is required to exchange pass . Wifi signal strong and stable in the room.
Mr Percival Maglasang is our driver in Cebu . Friendly and Reasonable charge . Contactable at 0922-5193043 or 0927-2054633.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank TonyLau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 8 August 2014
Dear TonyLau,

Greetings from Marco Polo Plaza Cebu!

Thank you for choosing to stay in our hotel property and for sharing a finely described review of your experience with us. From the physical accommodation, to customer service, facilities and security, this review will definitely help those who are seeking information on the best hotel to stay in Cebu City, as well as recommending what is best around for relaxation, shopping or dining.

Thank you for adding inspiration to our commitment to deliver the best in hospitality the “Marco Polo Way”.

We look forward to see you and the whole family again on your next trip to Cebu!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2014

Friendly smiles, "can do attitude", great and prompt service - all this and more - Marco Polo offered during my 14 days stay in June.

All boxes are ticked :
- Check IN and Check OUT - seamless experience
- The rooms are cozy, clean, love the bed !
- Responsiveness of staff to your requests and needs -
prompt and courteous
- Friendliness and helpfulness of staff - Cebuanos are known for
their hospitality towards local and international tourists and the
Marco Polo staff truly needs to be commended for this
- Ahhh ! the Buffet Breakfast ! - one not to be missed

Overall... a great experience !. My downside ? Reality bites and vacation time over :(

But then again... there is always next time.
Thank you for making my stay.. a home away from home..

Room Tip: Always remember: A shuttle bus is available to take guests to the malls. Make sure you ask for the t...
See more room tips
  • Stayed June 2014, travelled solo
    • Value
    • Rooms
    • Service
Helpful?
1 Thank mac2303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 8 August 2014
Dear mac2303,

Greetings from Marco Polo Plaza Cebu!

Thank you for choosing to stay at our hotel property and for taking time to write a review about it here on Tripadvisor. Your delight of our accommodation, food and brand of customer service makes us happy. Fourteen days with us is ample length of time to truly observe the “Marco Polo Way” of hospitality and with your good word, we continue to be inspired to deliver.

We look forward to see you again on that next vacation in Cebu.
Cheers to the Land Down Under!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elk Grove, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 July 2014

I knew I made the right decision the second my daughter and I walked into Reception Area. Front Desk Staff "Pie" made us feel welcomed with her classic Filipina smile. It was my first time to return to the Philippines after very, very long time abroad. Pie listened to every word I said as I explained to her I had no room reservation. We just "walked-in". She checked us in carefully explaining details of room charges for the night. She advised me to make an online booking to get a better room rate as I showed her something that I got on Trip Advisor while searching for a place to stay in Cebu. Luckily, that room rate was still available when I booked the room online for 3 more nights.

The Bell staff was courteous, while the room was spotless. Large 2 beds plus large bathroom and a desk with sitting area- I couldn't have asked for more! Oh, I forgot to mention about the quiet a/c!

I would like to give a shout out to wait staff Marilyn of Café Marco for an excellent job. Also I want to recognize bartender Robert of El Viento for an outstanding service at the pool side. And a couple of wonderful housekeeping staff on duty on the evening (between 2100H-2300H) of June 26th, 2014 at the 16th floor, also for fast and friendly service. These hardworking staffs are the kind of employees worth keeping and taken cared of.

From the Front to the Back-of-the-House, I would say I was very much impressed with the quality of service! Well done, Marco Polo Plaza, as I am now planning to return again in the near future.

Room Tip: Rooms at the back faces the mountains. Must get the Breakfast buffet.
See more room tips
  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lovetahoe35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 8 August 2014
Dear lovetahoe35,

Greetings from Marco Polo Plaza Cebu!

Thank you for sharing a heartwarming review about your stay with us. It is always a pleasure to know that we have made an impression on a guest's experience. It is inspiring.

Kudos to all our associates who made a difference by providing the finest of hospitality the “Marco Polo Way”. With this, we continue to be committed and happy to be of service to you all our guests.

Thank you for the shout out and the early plan to come back and stay at the Marco Polo Plaza Cebu!

Sincerely,
Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 30 June 2014

I was put up here for work, every cab driver knows this hotel and most of the main hotels in Cebu, this one is a fancier of home business hotels.

It's up on the hill, so you're kind of stuck there unless you have a driver or grab a taxi. Only challenge with taxis for an early morning start (leaving 730/8am) is that taxis are scarce.

Regular shuttles to the major malls, however they start at 10am.

Breakfasts has good variety. Pool area is great.
Spa is unbelievably expensive! I got a massage for 990+12% php, and in the city you can get it for 300 at a nice spa!

It's expensive but if you're looking for something fancy and have transport then it's great!
I stayed 4 nights then moved into city hotel for the rest of the stay.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AliciaPark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 8 August 2014
Dear AliciaPark,

Greetings from Marco Polo Plaza Cebu!

Thank you for making time to write a review of your stay with us and for giving us a perfect score in cleanliness, service and sleep quality. We also thank you for staying a good four nights, enjoying the food and other amenities such as the swimming pool amidst your business trip.

We apologize for the slight travel inconvenience you have experienced especially in the early hours from the hotel to the business district. Though, we provide free shuttle services on scheduled hours for the rest of the day to and from the city’s major shopping centers and business districts.

May we see you again sometime in the future.
Cheers to the Land Down Under!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Cebu City
2.7 mi away
Radisson Blu Cebu
Radisson Blu Cebu
#1 of 87 in Cebu City
4.5 of 5 bubbles 3,099 reviews
1.6 mi away
Quest Cebu
Quest Cebu
#9 of 87 in Cebu City
4.0 of 5 bubbles 2,704 reviews
1.3 mi away
Waterfront Cebu City Hotel & Casino
Show Prices
Show Prices
Show Prices
8.9 mi away
Movenpick Hotel Mactan Island Cebu
1.6 mi away
Harolds Hotel
Harolds Hotel
#3 of 87 in Cebu City
4.5 of 5 bubbles 453 reviews
8.6 mi away
Shangri-La's Mactan Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Marco Polo Plaza Cebu? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Marco Polo Plaza Cebu

Property: Marco Polo Plaza Cebu
Address: Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Cebu City
#2 Business Hotel in Cebu City
#2 Spa Hotel in Cebu City
#3 Family Hotel in Cebu City
#3 Romantic Hotel in Cebu City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Marco Polo Plaza Cebu 4*
Number of rooms: 329
Official Description (provided by the hotel):
Marco Polo Plaza Cebu is nestled at the prestigious Nivel Hills providing a spectacular view of Cebu City and Mactan Island. Be it business or vacation, stay at Cebu City's Finest hotel, the Marco Polo Plaza Cebu. Marco Polo Plaza Cebu is a 24 storey hotel with 329 well-appointed guest rooms including suites with fine amenities, 24 hour security and safety measures and free Wi-Fi internet. A trip to the "Queen City of the South" in the Philippines - Cebu, is a culinary journey. Marco Polo Plaza Cebu is hailed as a dining destination of Cebu City. Dubbed as the "Best Buffet in Cebu City", Cafe Marco attracts diners to feast on Filipino, Continental and Western cuisine. It is awarded as Top 5 Restaurant in the Philippines by the prestigious Miele Guide in 2013. Blu Bar & Grill is an ultimate dining experience in Cebu City. From a thousand feet above sea level, it offers a panoramic view of Cebu City and Mactan Island. The glamorous Philippine Tattler awards it as one of Philippines' Best Restaurants. Marco Polo Plaza Cebu is a choice Cebu venue for meetings, conferences and celebrations. Its lavish Grand Ballroom and function rooms can accommodate up to 2,500 guests. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Asiatravel.com Holdings, Odigeo, Travel Republic (UK), Hotels.com, Southall Travel, Priceline, TripOnline SA, Traveltool, S.L.U., Travel Book Philippines, Inc., Cancelon, Evoline ltd, HRS and HotelQuickly so you can book your Marco Polo Plaza Cebu reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marco Polo Plaza Hotel Cebu City
Marco Polo Plaza Cebu Cebu Island/Cebu City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing