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“Far from five star”

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Marco Polo Plaza Cebu
Ranked #2 of 87 Hotels in Cebu City
Certificate of Excellence
Seminyak, Indonesia
Level Contributor
99 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Far from five star”
2 of 5 bubbles Reviewed 17 August 2014 via mobile

Unfortunately far from five star hotel as most of the staff is lazy and unhelpful. Gold medal for reception: no hello, long waiting, long processing, unjustified charges that were removed without an apology. Worst was they tried to rip us of when we had to extend for an extra night; they said that hotel was fully booked on that night and that room price was no longer php 4300 but php 7400. I immediately checked on my favorite online booking site and guess what... same room still available for 4300 When I told the lady about it she said they were about to call to change the price. Believe what you want... Shame on supposedly swiss management. One more point to note is that the room door was not sound proof at all so we heard other guests going back and forth the whole night (our room was just next to the elevator). If you want great staff and no hassles go to the Radisson Blu. It's however not nicely located.

Stayed August 2014, travelled on business
Helpful?
2 Thank DavidElie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,153 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (258)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Newcastle upon Tyne, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 14 August 2014

This was advertised as a five star hotel and I wanted something nice for me and my girlfriend. I travelled here from England for the first time.What is really disappointing is not how nice the place looks or how well decorated the room is but how the staff treat you. In my book customer service is everything and to be ignored and brushed off by the people who work here is not good. I expect better and for five star you just don't expect this.

  • Stayed August 2014, travelled solo
    • Value
    • Rooms
    • Service
Helpful?
4 Thank 212Stephen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 13 August 2014

Having intense in love and exploring Cebu and we are new here. August 3 to 5 we stayed here.
This is match and quite room for us lover! room are so quite and you can swim the pool and red wine was a match. Near to the mall and and to the mountain also for sight seeing. Our outdoor adventure was match for us and we took Cebu Exclusive Holiday Private Tour for our tour because they had very good reviews and it was true as it was all personalized meaning it was a private tour we want good memories and they giving it to us, I never knew that my Boyfriend Propose me in in front of the waterfalls and it makes me awe! there service was prepared and I love it!...... take a break and stay in Marco Polo Hotel and if you want satisfaction with outdoor activities me and my fiance will recommend Cebu Exclusive Holiday, good deal price and amazing!

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Christine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indonesia
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 9 August 2014 via mobile

Duration: 3 nights
Rate: USD 96/night incl breakfast

Good things were:
- Pleasant service from whole staffs
- Really love the pool, so much
- So many options for breakfast since i'm a moslem
- Didn't take too long to go to Ayala mall, only costed USD 2-3
- Very good wifi connection in anywhere in the hotel

Minus things were:
- Quite far from airport
- Hard to find eating spot around the hotel, otherwise you can go to Ayala Mall by cab

Regards,
@ayirlangga

Stayed March 2014, travelled on business
Helpful?
Thank ayirlangga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 13 August 2014
Dear Ayirlangga,

Greetings from Marco Polo Plaza Cebu!

Thank you for the making time to write a review of your stay experience with us and for the good word on our brand of customer service, food, fast Wi-Fi connection and pool facility. We look forward to see you again here at the Marco Polo Plaza whether on business or vacation trip in Cebu.

Cheers!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 8 August 2014

So yeah, we randomly booked a hotel in Cebu. Just got one that was fairly priced (about 30 euro per person per night). Can you imagine our surprise when we drove up to the main driveway. Its a freaking 5-star hotel and then some!! The whole place looks fabulous. The staff are meticulous, very friendly and helpful. The room was very nice, be sure to ask for one with a view of the city!

The bluebar has great view over the city and has a very nice atmosphere. Given the ridiculous low price for a room, i suppose this is where they make their money because the food is rather expensive, and so are drinks compared to other places in cebu. But still all in all you get a royal treatment for a very very fair sum.

The pool is great.

I see a lot of people complaining about the location in other reviews. Well yeah, its a bit uphill. But thats why you get the awesome view. The hotel has free shuttles to the three main shoppingmalls, so cant complain. Besides, taxi's cost almost nothing in Cebu. If you let the hotel call one you know for sure he will give you a honest price. The meter starts at 40 php and goes up a bit per km. The driver is registrered at the hotel, and probably lose their job if you complain so they are very helpful and polite. If you arrive by boat or airplane and you need to get their: dont let other taxi's rip you off. It should not be much more than 250-300 PHP max.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Kronos1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 13 August 2014
Dear Kronos1985,

Greetings from Marco Polo Plaza Cebu!

Thank you for choosing to stay at our hotel property and for sharing a review about it here on Tripadvisor. It delights us to know that you are pleased, putting emphasis on “fair price” and immensely enjoying the premium that goes with it. Your tips are also most helpful with the additional information on our location that goes with the “awesome” view of the city and beyond. It shall serve as a good reference to guests who are seeking to know the best place to stay in Cebu.

Again, thank you for the good word and see you both soon on that next Cebu trip.

Cheers!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

Recently visited this Cebu landmark last Aug 1-3. My trip was a working holiday. Got a room on the Continental Floor which is i perfect for those traveling alone or need some privacy. As always, food was excellent, especially their Swiss themed buffet. At the Continental lounge you can enjoy a la carte meals at breakfast then a small buffet is set up for lunch, merienda and early evening cocktails. There is also an open bar. As for the room it was spacious with all the amenities and creature comforts one might expect from a 5-star establishment. What is great about this hotel are the little things that make one's stay special, like cheese and nuts plate when I arrived or the night snacks they tempt you with like cookies and ensaymada. My only issue was the person above me room who kept moving furniture around. Strange. Still the only hotel I consider when staying in City.

Room Tip: Ask for a room on the Continental floor and with a view of Cebu.
See more room tips
  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank PJEnriquez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 8 August 2014
Dear PJEnriquez,

Greetings from Marco Polo Plaza Cebu!

Thank you for sharing your most recent stay experience at our hotel property. Indeed, the Continental Club Lounge is perfect to those who prefer the luxury of privacy. We are delighted to note of your appreciation of the “little things” that make our accommodation special.

Thank you for the good word and we certainly look forward to see you again on your next trip to Cebu.

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cebu City, Philippines
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

Once again the Marco Polo Hotel excelled in service and hospitality,we have stayed here many times,all the staff,from the front door to the front desk,restaurants,just have it all together,our room was immaculate,bath room very clean,we have stayed in many of the hotels in Cebu the Marco Polo is on top of the list for us,they are a little away from the shopping centers there are plenty of taxis,they provide a very good shuttle system to the shopping centers,once again thanks to all at the Marco Polo for making our stay there again just a pleasure we will be back again

  • Stayed August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trev c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, 8 August 2014
Dear trev c,

Greetings from Marco Polo Plaza Cebu!

Thank you for placing us on top of your list of Cebu hotel accommodations and sharing the good word here on Tripadvisor. It serves as a constant inspiration for all our associates to deliver the best stay experience we call, “The Marco Polo Way”.

It is our pleasure to see you again soon. Thank you for making the Marco Polo Plaza your home in Cebu!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marco Polo Plaza Cebu

Property: Marco Polo Plaza Cebu
Address: Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Cebu City
#2 Luxury Hotel in Cebu City
#2 Spa Hotel in Cebu City
#3 Romantic Hotel in Cebu City
#3 Family Hotel in Cebu City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Marco Polo Plaza Cebu 4*
Number of rooms: 329
Official Description (provided by the hotel):
Marco Polo Plaza Cebu is nestled at the prestigious Nivel Hills providing a spectacular view of Cebu City and Mactan Island. Be it business or vacation, stay at Cebu City's Finest hotel, the Marco Polo Plaza Cebu. Marco Polo Plaza Cebu is a 24 storey hotel with 329 well-appointed guest rooms including suites with fine amenities, 24 hour security and safety measures and free Wi-Fi internet. A trip to the "Queen City of the South" in the Philippines - Cebu, is a culinary journey. Marco Polo Plaza Cebu is hailed as a dining destination of Cebu City. Dubbed as the "Best Buffet in Cebu City", Cafe Marco attracts diners to feast on Filipino, Continental and Western cuisine. It is awarded as Top 5 Restaurant in the Philippines by the prestigious Miele Guide in 2013. Blu Bar & Grill is an ultimate dining experience in Cebu City. From a thousand feet above sea level, it offers a panoramic view of Cebu City and Mactan Island. The glamorous Philippine Tattler awards it as one of Philippines' Best Restaurants. Marco Polo Plaza Cebu is a choice Cebu venue for meetings, conferences and celebrations. Its lavish Grand Ballroom and function rooms can accommodate up to 2,500 guests. ... more   less 
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Also Known As:
Marco Polo Plaza Hotel Cebu City
Marco Polo Plaza Cebu Cebu Island/Cebu City

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