They offered a promo via group buying online. I didn't hesitate anymore because my friend and I will be going to Cebu and one of our "must-trys" is the Sky Adventure.
When we got there, the reception area was in chaos. There were so many people and it is so noisy and crowded. However, we were able to check-in smoothly but it just took some time to get on the elevator because of the people.
When we reached our room, it was okay. It was very spacious but it needs cleaning or changing. Like the curtains, they didn't look that clean. And as for the bathtub, it is starting to chip off. But for their beds, it is very comfortable.
What annoyed me was the service of their Glo Cafe. The accommodation that we purchased came with free breakfast buffet for two. Since my mom picked us up the following day, I decided to treat her for breakfast.
I politely asked the waiter how much does it cost for an additional buffet plate. He said that it cost P500. It sounded reasonable since they offered a lot of variety. Other than that, my mom is already a senior citizen so she can avail discount. But the waiter told me that they don't accept senior discount which was kind of weird. I didn't argue anymore.
When we checked out. I was surprised that the deposit money of 2k that they asked upon check-in was still complete. I thought they already took the additional buffet that I ordered. I told them that I ordered additional breakfast for my mom who is a senior citizen. The receptionist INSTRUCTED ME to go to their Cafe and coordinate with them.
OMG! I was honest enough to tell them that they did not charge me extra and they want me to do it myself? their guest? Can they not call them and verify? Anyway, since we were in a hurry, I went to their Cafe and explained what had happened. Apparently, no one took down my order which is fine. But since my mom was a senior, they need to photo copy her I.D. Well, another annoying thing just happened, the two waiters were pointing at each other, deciding who will photo copy the I.D.
My patience was gone. I shouted at them. I said that maybe, just maybe, they could speed it up a little since we still have other places to go to and it is almost lunch time.
I can't believe how unprofessional they treat their guests. If it wasn't for the Sky Adventure thingy, I wouldn't avail the promo. I just thought that it would be LESS HASSLE since we were already in the same place but I was wrong. My suggestion, try other hotels instead. Anyway, the Sky Adventure and other sports activities are open for everyone even if you are not a guest of their hotel.
- Official Description (provided by the hotel):
- From any point in Metro Cebu, whether day or night, one can easily spot the tallest hotel building in the country, Crown Regency Hotel & Towers. The flagship property of Crown Regency Hotels & Resorts stands at the heart of Metro Cebu where it dazzles the people below with its signature colorful lights outlining the 48-story building. Built with the vision of being a one-stop shop destination within a destination, this 4-star property features world-class health & wellness and entertainment amenities, 389 lavishly furnished guest rooms and suites, and sumptuous dining outlets. The hotel also features function rooms which can accommodate up to 600 guests. Home to the world-famous Sky Experience Adventure, this hotel is truly a must-see attraction for all guests and tourists alike. Enjoy the world’s first and only Edge Coaster ride, designed to give brave adventure enthusiasts an unmatched 360-view of the entire city. Catch a thrilling ride from one building to the next with the world’s first urban zipline or enjoy a nice walk from 37 floors high on the Sky Walk Extreme The hotel is conveniently located in close proximity to the city’s major commercial hubs and tourist destinations, and is only an hour’s car ride away from Mactan-Cebu International Airport. When you stay at Crown Regency Hotel & Towers, you’ll never want for more. Tour options are available at the Concierge. Airport pickup and drop off are available. Check-in time is at 2:00PM and check-out time is at 12:00noon. ... more less
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- Also Known As:
- Crown Regency Hotel And Towers Cebu
- Regency Cebu City
- Cebu City Regency
- Crown Regency Hotel & Towers Cebu Island/Cebu City