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Crown Regency Hotel & Towers
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Reviews (947)
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455 - 460 of 947 reviews
Reviewed 27 May 2014

At first, I thought this hotel was too far from downtown Colon but it was only one ride away from where I was really stayiing. I went there because of the sky adventure rides. The hotel consists of two towers and the rides were at the topmost portion of the hotel. It was an experience worth doing while in Cebu.

Room Tip: Search for reviews from other travelers.
  • Stayed: May 2014, travelled solo
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Thank GNOBGNOB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel & Towers, responded to this reviewResponded 28 May 2014

Dear GNOBGNOB,

We are very happy to hear that you were satisfied with our amenities and the location of our hotel. Thank you for writing this review, and we look forward to having you stay with us again in any of the Crown Regency properties.

Sincerely,
the Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2014

We arrived here around dinner time from a trip and wanted to check in the room but there were only 2 elevators for 100 people waiting in the lobby. We were so hungry but we waited as our room was in the 17th floor.
The room was cleaned of course but the pillows are too tough, the AC sounds like an AK and telephone line was kinda screwed up but then again we only wanted a place to sleep so didn't spend much inside the hotel. Room service will arrive after an hour or so that when we got back from partying and got hungry around midnight, we ordered for food but eventually fell asleep as it took so long for them to deliver our food and we slept with the waiter knocking on our door.

  • Stayed: May 2014, travelled as a couple
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1  Thank Judy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel & Towers, responded to this reviewResponded 28 May 2014

Dear PixieDoodle123,

We sincerely apologize for the inconveniences you encountered with us during your stay. Rest assured that we will be doubling our efforts on improving customer service to ensure utmost satisfaction of our guests.

Thank you for this valuable review, and we hope that you will still consider Crown Regency for your future travels.

Kind regards,
the Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014

I booked my guest to stay at the Crown Regency and paid for the reservation weeks before my guest arrived. I gave her all the information needed including my name and my guest's name. I asked the front desk officer for the requirements needed for my guest to have a smooth check-in and she said they only needed her to show them an identity card.

My guest arrived in Cebu and went directly to Crown Regency to check-in. When she approached the front desk officer to check in, her name (as a guest) was not listed on their computer and the front desk officer was impolite to her. She gave the front desk officer all the information they needed including my name and receipt number but they still refused to give her a room. It took for them some time to confirm the identity and information even if the receipt for the booking was presented. The whole transaction took at least 30 minutes for my guest to check in. I feel so embarrassed for recommending this hotel to my guest.

  • Stayed: May 2014, travelled with friends
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2  Thank Anne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel & Towers, responded to this reviewResponded 21 May 2014

Dear Anne G,

Thank you for taking the time to share your views about our hotel. We are very sorry for the inconvenience that may have been caused to your guest upon check-in. We are very disappointed to hear that our front desk staff were being impolite. Admittedly, there are moments when the expectations of our guests are not met or exceeded.
We hope that your guest is currently having a pleasant stay, despite the bad check-in experience. If your guest has any more concerns, please do not hesitate to raise such to the Front Desk staff or the Duty Manager in charge.
Again, we sincerely apologize on behalf of us all at Crown Regency Hotel and Towers.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

i was here because of a person who came from abroad for work in the said hotel. theyre the one who install those lights in the said building.well i can say what you see in that building id the same inside.staff are not that friendly. theyre quit annoying they need to get trained and even your a visitor in the building liek you sleep every night in it still you need to pay the fee for the pools. well everything is about money.

Room Tip: rooms are with windows
  • Stayed: April 2014, travelled as a couple
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1  Thank lady d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel & Towers, responded to this reviewResponded 21 May 2014

Dear "lady d" :

Good day.

Please accept our sincerest apology for any inconvenience that this had caused. The hotel personnel's unfriendly behavior was most unlike our usual high standards of service and courtesy and we understand how disappointing it can be. As for the use of pool, all in-house guests have the privilege to use it for free. Walk-in guests may use it according to hotel's pool rate. We are deeply sorry that our staff has failed to clearly explain this policy to you.

Thank you for taking time to communicate to us. We highly appreciate your feedback as it will assist us in becoming better at what we do. We will further evaluate how we can prevent this problem from occurring again in the future.



Best regards,
the Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2014

This is a very busy hotel. They have a lot of attractions available. Starbucks just in the lobby. Their hotel lobby is always busy. Rooms are spacious, service is good. Be wary going around as a member of our group got her earrings snatched just as she was crossing the street nearby. Pasalubong center just a stroll away.

  • Stayed: February 2014, travelled on business
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Thank Jennifer A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel & Towers, responded to this reviewResponded 21 May 2014

Dear Jennifer A,

Thank you for taking the time to share your thoughts about your stay, here on TripAdvisor. We are very delighted to hear that you enjoyed your room and our service. We are also aware of how busy our reception area can get, both during Off-Peak and Peak Seasons, and rest assured that we do our best because we are highly committed to guest satisfaction.

Once again, thank you for this review. We look forward to welcoming you again.

Sincerely,
the Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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