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“Basic hotel” 3 of 5 bubbles
Review of Crown Regency Hotel & Towers

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Crown Regency Hotel & Towers
Ranked #71 of 87 Hotels in Cebu City
Level Contributor
113 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Basic hotel”
3 of 5 bubbles Reviewed 16 August 2014

The hotel is located in the old part of town along Feunte Osmena. The area is a hodgepodge of old and new structures. I believe they did not have the right amount of elevators for a structure that tall. It took a while to get to my floor and the lift was always full of people. The room was larger than usual with basic amenities. The breakfast buffet was excellent. The staff was friendly and willing to accommodate. The TV sets are old. Don't expect to have many cable channels. The internet connection was slow. I guess the hotel is good for its price. Check out the spa if you stay at the hotel.

  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Omega Explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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845 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (189)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 16 August 2014 via mobile

I have absolutely no doubt that Crown Regency is the best place to stay. Located 10 mins away from Ayala Centre Cebu and 5 mins walk to the New Larsian. I came here almost 4 years ago after a long flight from Calgary,AB,Canada. My purpose of being back home was to visit my dying grandfather. It was a sad trip back home after being gone for a long time but the place was able to meet my needs and it was beyond my expectation. The breakfast buffet is awesome. very classy and elegant stay.

Lovely place to stay and the price is right.
9.5/10
4//5 stars

Stayed September 2013
Helpful?
Thank Bas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
97 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 15 August 2014

Badly designed buildings to host massive numbers of hotel guests and visitors. You feel like in a high school environment, waiting in cues at the reception desk, at the elevators and at the buffet, canteen style! Not a hotel for business travellers who look for efficiency.

For vegetarians: not much of choices and again, you need to request the chef to make the vegetarian dishes for you. Philippines has a beautiful collection of local dishes that used to be vegetarian, but now mixed with meat and fish. They must learn to get the meat and fish out of it and alls eaters to mix by themselves to satisfy their individual needs.

I was very glad to eat one local dish prepared by the Chef himself for me, at my request: Gatang Nanyong (Egg Plant) in thick coconut milk sauce served with vegetable friend rice and green peppers...hmmmm!

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
Thank asr50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metro Manila, Philippines
Level Contributor
82 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 bubbles Reviewed 2 August 2014

This is the second time I stayed in this hotel. When I entered the lobby, the first impression that i got was the hotel looks tired.

Although the staff is as attentive and friendly as ever. I had to call housekeeping because I couldnt get my TV to work and it was attended to as soon as I put the phone down. And breakfast buffet was quite good. And the sky extreme adventure extremely fun.

Stayed July 2014, travelled on business
Helpful?
3 Thank Green S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel & Towers, responded to this review, 15 August 2014
Dear Green S,

Thank you writing this brief but insightful review. We appreciate the comments you've shared with us here on TripAdvisor.

We are in fact already making plans to refurbish our hotels in order to meet the expectations our valued customers like you so rightly have.

We are glad to hear that for the most part, you had a pleasant stay in our hotel. Thank you for all your support. We hope to see you again soon!


Respectfully,
Crown Regency Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 28 July 2014

This is an amazing hotel
The services and facilities offerred are fantastic
Tried the in house massage which was great
All the staff are extremely helpful and friendly
Requests for assistance are actioned prompltly and without issue
Room was very clean with quality linen supplied
Food in the restaurant was excellent quality and good value for money and the breakfast was excellent for quality and choice
The hotel is conveient to Ayala Mall and the business district requiring only a short taxi ride

Highly recommend this hotel and will definitely stay here again without any hesitation

One of the best in Cebu !!!!

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PAUL837
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Pinas, Philippines
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 28 July 2014

not to be exaggerated but we got traumatized in the elevator. we are on our way up to do the sky coaster when the elevator suddenly went off. imagine a scene in a movie where in the elevator shuts off and will take you down all the way drastically! that was the feeling. tried pushing the emergency call button inside but no answer. seriously? what is the purpose of that? tried getting the attention of the cctv but seems like no one noticed us. tried calling the trunk line to report what is happening inside the elevator. emergency situation and we are trapped but seems like the staff doesnt know their crisis management. elevator went down from 30th something floor all the way down to the ground. we were expecting that someone will be there for us but seems like nothing happened. i then proceeded to the duty managers desk to report some guy is seated there but he pointed me to aljen. relayed to aljen what happened blah blah blah. apologetic enough but sometimes words are not enough to pacify a guest. it almost cost us our lives. she offered medical assistance (which i think is quite necessary). we just then proceeded in our room to cool down. courtesy call was made to apologize again and offered some drinks or fruit basket? really? that's the best service recovery you can give? late check out was extended because i requested for it until 6pm FOC the only thing i can request due to our late flight back to manila. upon check out i was expecting that someone could meet us to extend departure courtesy but none was provided. it was a plain check out procedure. AND we carried our own luggage way out to the taxi. though one security slightly helped us. overall stay was traumatic. this is not what im expecting for crowne regency.

Additional comment:

lobby was dirty, plenty of bottles in the table lobby and some wrappers of foods what's worse is the duty manager is just sitting in his table TEXTING! like can you be more attentive with your surroundings? good thing im not bringing my phone that time.

we had an early check in with charge of course due to our early flight check in process was quite okay but it can be improved. upon going up in the room i immediately turned on the DND light because we need to rest. but in the middle of the sleep someone rang the doorbell to hand over something and when we asked her what's inside, surprisingly she doesn't know. so what will be your impression? it was the freebies coupons and the breakfast voucher. ( wondered why it was not given upon check in?)

somehow we enjoyed the scenic view of the room, the breakfast, and the massage. staff in the restaurant was more attentive. glo and wsl. food in wsl was very nice. breakfast was the same "hotel foods" i encounter everytime. why not serve sun dried goods which is cebu's delicacy / specialty.

guests from the function rooms should use a different elevator going up and down, they're clogging the hotel guest's lift.


Areas of improvement:

1. Staff orientation/reviews on PNP or SOP (i saw plenty of staff around i think they're quite messing up the service)
2. room was quite dated
3. Fix the elevator!
4. Improve service recovery
5. improve concierge service
6. flexibility of service / staff

i usually don't have time to do this but due to the really bad experience i think this is a must and hopefully this will be brought to the most upper management of crown regency there is also a copy of this which was dropped to the suggestion box of the lobby but i have a discomfort that it may not be treated fairly that's why i have to write here.

Room Tip: just pick a high floor and take the elevator ;-)
See more room tips
  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Lee J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel & Towers, responded to this review, 31 July 2014
Dear Lee J,

We really apologize for our shortcomings while you were staying with us, especially with the incident at the elevator. It is never our intention to harm any of our guests. That is why we would really like to say sorry for causing you trauma. It is certainly not acceptable that we were not able to make it up to you and your companions in a way that would definitely satisfy anyone who has gone through a similar experience as yours. Truly, we were not able to meet the expectations that you so rightly have as a customer, and for that we offer no excuse but only our sincerest apologies.

We also apologize for the incompetence of some of our staff. Allow us to share your observations with our department heads so that we could work on improving those areas you have specifically pointed out.

Again, we are really sorry for all the negative experiences that you have had during your stay. We hope that you would give us another chance to gain you back your confidence in our hotel. It would be our greatest pleasure to give you a better kind of service on your next visit.

We appreciate you for sharing your experiences with us here on TripAdvisor. Thank you very much for letting us know which areas of our service we need to improve on.

Sincerely,
Crown Regency Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Cebu City hotels

Darwin, Australia
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 26 July 2014

Stayed here for 2 nights with my family. Love the pool & perfect location. Our room was facing Fuente Osmena circle. My son loved it there too. Super loved the breakfast buffet. We'll be back for sure! :)

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wednesday D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel & Towers, responded to this review, 27 July 2014
Dear Wednesday D,

We are really happy to hear that you and your family enjoyed your stay here at the Crown Regency Hotel and Towers Cebu. It is very nice to hear such pleasant feedback from our guests. We really value your appreciation.

We are so delighted to know that your family enjoyed the spectacular view of Cebu City. It is indeed a remarkable sight to behold, isn't it? We are also glad to know that you loved our breakfast buffet. We are actually looking into adding more variety to it so as to satisfy more customers.

Thank you very much for share your experience with us here on TripAdvisor. It has been our pleasure to serve you. We hope to see you again soon!


Sincerely,
Crown Regency Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crown Regency Hotel & Towers

Property: Crown Regency Hotel & Towers
Address: Osmena Boulevard | Fuente Towers, Cebu City 6000, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Casino Hotel in Cebu City
#10 Luxury Hotel in Cebu City
#14 Spa Hotel in Cebu City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crown Regency Hotel & Towers 4*
Number of rooms: 389
Official Description (provided by the hotel):
From any point in Metro Cebu, whether day or night, one can easily spot the tallest hotel building in the country, Crown Regency Hotel & Towers. The flagship property of Crown Regency Hotels & Resorts stands at the heart of Metro Cebu where it dazzles the people below with its signature colorful lights outlining the 48-story building. Built with the vision of being a one-stop shop destination within a destination, this 4-star property features world-class health & wellness and entertainment amenities, 389 lavishly furnished guest rooms and suites, and sumptuous dining outlets. The hotel also features function rooms which can accommodate up to 600 guests. Home to the world-famous Sky Experience Adventure, this hotel is truly a must-see attraction for all guests and tourists alike. Enjoy the world’s first and only Edge Coaster ride, designed to give brave adventure enthusiasts an unmatched 360-view of the entire city. Catch a thrilling ride from one building to the next with the world’s first urban zipline or enjoy a nice walk from 37 floors high on the Sky Walk Extreme The hotel is conveniently located in close proximity to the city’s major commercial hubs and tourist destinations, and is only an hour’s car ride away from Mactan-Cebu International Airport. When you stay at Crown Regency Hotel & Towers, you’ll never want for more. Tour options are available at the Concierge. Airport pickup and drop off are available. Check-in time is at 2:00PM and check-out time is at 12:00noon. ... more   less 
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Also Known As:
Crown Regency Hotel And Towers Cebu
Regency Cebu City
Cebu City Regency
Crown Regency Hotel & Towers Cebu Island/Cebu City

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