I m working in the industry of luxury hotels and I ll list what s wrong for me in this hotel Crowne regency fuente in cebu:
-To do a check in. I have talked to 3 different people
-Front office organization nonexistent.
-Front Office staff all the time have heads in the screens
-Managements customers nonexistent, the client does what he wants before the front office desk because there is no organization.
-No pens personalized "Crown Regency" and worse you can see the pens with the price above. (4 stars ????)
-The receptionists who drop the phone with customers in front of them.
-Swimming pool so lonely but even when u have one customer the service is very poor.
-To have access to the restaurant on the top i need to pay, i can not go there just to look at and leave (so stupid)
-You have to complain and the receptionist by calling speaks Cebuano (ineligible)
-No customer appreciation long stay (only after 15 days in the hotel, but hey it's a bit late for me).
-Receptionists who ask for my pin code for payment credit card in front of other customers
-Hotel staff that pass in front of customers at the front office and hurts no oneMore
View all 9 deals from US$44
- Free Wifi
- Free Parking