Truly awful! Situated in a wasteland, it is indeed the next hotel to shangri la as the crow flies- but you wouldn't be able to walk it - and our cab driver locked the doors while driving to it! Full of tour groups who pack out limited space in foyer and breakfast room permanently. Housekeeping's phone rang ALL night long outside our room. I can't even describe the food - dreadful would be a start. My friend ordered Chicken Breast stuffed with prawns on a bed of mash..bravely I thought! And she got chicken bones - really absolutely no meat at all- in a sticky sauce on wilted lettuce - bearing absolutely no relation to her order! The 'fine dining' by the pool is signposted by a photocopied piece of paper and offers hamburgers and other revolting dishes.
The only good member of staff is a trainee called Rhona who was lovely. Otherwise the huge number of staff are lounging about leering at guests by the pool (when you can get any space by the pool...). The breakfast staff try...but on the whole the experience is not one of putting the customers first! There was absolutely never any toilet paper in any of the toilets for instance (and that includes the guest rooms). Just horrendous - a one star experience for a 4 star price quite frankly. Stay anywhere else!
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- Also Known As:
- Sotogrande Hotel Lapu Lapu
- Sotogrande Hotel And Resort
- Sotogrande Hotel & Resort Cebu Island/Mactan Island