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“awesome top view of the resort, but SUPER BAD SERVICE!” 2 of 5 bubbles
Review of JPark Island Resort & Waterpark, Cebu

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JPark Island Resort & Waterpark, Cebu
Ranked #7 of 30 Hotels in Lapu Lapu
Certificate of Excellence
Winnipeg, Manitoba, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“awesome top view of the resort, but SUPER BAD SERVICE!”
2 of 5 bubbles Reviewed 23 November 2011

I've been doin some research about this hotel eversince my cousin told me we're goin to stay there. but we were so disappointed when we arrived 'cause nobody entertained or lead us to the checked-in area. We actually find our own way just to check-in. and when we are already checked-in, nobody accompanied us to our hotel room to lead us the way.

The internet connection isn't that good, either the food. And they don't treat people fairly even if we paid so much just for that vacation. they treat Koreans nicer than Filipinos or other foreigners. The fact that we have an American guests, they should have treated us fairly.

And they have corkage! which is so different from other hotels that we've been before. The only reason why we bought snacks at the mall is because the prices in this hotel is too high & not so affordable. It's not worth it to shop inside, and they don't have everything we need inside. asking for half of the price that we bought as a corkage fee is too much!

And the pool is a matter of fact not good cause we can smell the strong chlorine that they put in it. and they didn't allow our American guest to go on the slide just because of a necklace that he never worn out of his neck.

but as a consolation, they also have nice staffs.. especially the one who accompanied us upstairs when we bought some stuffs at SM Cebu.

all-in-all, our vacation was good but the hotel experience is so BAD!

Room Tip: i am not recommending this hotel if you're up for adventure or something. better check in at the...
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  • Stayed November 2011, travelled with friends
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Enitsirk C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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612 reviews from our community

Traveller rating
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    107
    37
    27
See reviews for
357
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35
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (102)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Swedish first
  • Any
English first
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 20 November 2011

Staying at the Imperial was so much fun because of the Waterpark. The suite we stayed in was beautiful and very spacious. So comfy. Loved the bar area. There was even a second comfort room near the door for guests. Rented a cabana by the beach and that was very nice too. It was beautifully decorated, had a ref, a safety deposit box, living room furniture, a TV and it even came with your own personal attendant. It was a bit pricey though at around 2500 for 3 hours. It came with free snacks though so it wasn't so bad. Will stay at the Imperial again if given the chance. Food was very expensive though..

  • Stayed May 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank superpurplemoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cebu Island, Philippines
Level Contributor
182 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed 16 November 2011

Never expected to really enjoy our stay here. Although we are used to pampering in another 5 star resort in Mactan Island, we were quite excited to try this one. We booked the suite. Compared to previous suite accommodations we had here or abroad, this is the best. I love the international buffet breakfast at the Familia. We had a nice view of the beach and it was wonderful to sit at the balcony .....watching the sunset, The A/C really works for us after a hot day at the beach and pool.

Room Tip: If you are travelling with children, this is the place to be. book the room at block F.
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  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JAndrews10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cebu Island, Philippines
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 13 November 2011

The place is lovely and cool but the service isn't that good. My fiance, his mum, and his bestfriend and I stayed in a 2 bedroom villa for 2 nights since that was the only available dates, and stayed in a Cebu Suite for 3 nights. It takes forever for the staff to organize the room cards as well as what we need. But the waterpark is really cool, and we enjoyed a lot!.. Coral restaurant is nice as well, and the pool bar with their Mojitos that I learned to love. Thanks J, D, and H! :)

Room Tip: villa with a private pool. :) ..pool bar's mojitos :)
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  • Stayed October 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank tammy2tommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarpsborg, Norway
Level Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 12 November 2011

We stayed here for 10 days and everything from the helper outside (for parking the car) to the receptionists was so gentle and helpful and smiling whatever we ask , and for us it was a bit to expensive, but exiting to try a place like this , the rooms (we upgraded to a suit ) and this was so nice, big and clean .....the bathroom was very big with different type of shower possibilities , outside in corridor there was standing butlers to take care of you if you need anything.
breakfast and dinner . ....it was the most breakfast,dinner and lunch table we ever seen , and if you wanted to try something new , and ask ,they gladly help you and tell "how to eat this" :-) there is some asian food that is totally different from what we have in Norway....;-)
outside the hotel every thing was clean and beautiful,there was enough chairs for everyone and the pool is in a size that fits everyone`s dream I think at least ours . there is also a big water park with guards that really take care for the child.
all in all : this was the most expensive hotel we have been in , but also the best, absolutely the best .if there was an higher rate than excellent they got it from me ,in service ,cleanness, rooms. AND THEY HAVE NOT PAIED ME TO WRITE THIS , JUST GIVEN ME AND MY FAMILY THE BEST HOTEL EXPERIENSE EVER ...... :-)

Room Tip: don't worry the front desk people gladly go and show you wich choose you have ....
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  • Stayed December 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sanapo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 7 November 2011

The waterpark is not huge but adequate size. My kid had lots of fun playing there. All the hotel staff we met are very nice and helpful. The spa is good, enjoyed a massage there, Very relaxing.

The room itself is clean nice with a good view, but the bathtub design is flawed so it's easy to get water all around the tub, very messy. The biggest problem is the doors, they slam shut themelves with a big bang. If your neiglbours come back late at night or they gets up earlier to have breakfast, you will be waken up by the continous flow of bang bang bang.

  • Stayed October 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mrs_Buffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 7 November 2011

The hotel was pricey but fantastic, the room was great with living room and kitchen, the view from the room is breathtaking, this is what vacation is all about! :)

Kids enjoyed the water park, will definitely be back! :)

Room Tip: choose a higher room for a good view.
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  • Stayed July 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Anyabear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JPark Island Resort & Waterpark, Cebu

Property: JPark Island Resort & Waterpark, Cebu
Address: M.L Quezon Highway | Brgy. Maribago, Lapu Lapu 6015, Philippines (Formerly Imperial Palace Waterpark Resort and Spa)
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Lapu Lapu
#5 On the Beach Hotel in Lapu Lapu
#5 Luxury Hotel in Lapu Lapu
#6 Family Hotel in Lapu Lapu
#7 Spa Hotel in Lapu Lapu
#7 Business Hotel in Lapu Lapu
Price Range (Based on Average Rates): ££
Hotel Class:5 star — JPark Island Resort & Waterpark, Cebu 5*
Number of rooms: 556
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda, Hotelopia and Booking.com so you can book your JPark Island Resort & Waterpark, Cebu reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Imperial Palace Waterpark Hotel Lapu Lapu
JPark Island Resort & Waterpark, Cebu Cebu Island/Mactan Island

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