My family and I stayed at the Imperial Palace Waterpark in Lapu Lapu, Cebu, the Philippines last month for R n R and I was half pleased with the experience.
Least to say, the facilities are world class. But for the price that I paid, $350/night for a suite, I thought it is too high for the service that I got. When you enter the lobby, you are missing that "wow" factor. The check-in counter is hidden from view when you first enter the lobby doors and I did not see signs leading me to the check-in counter. I went to a table (which was probably for concierge) and the ladies told me where the counter was in a fashion of "What? You don't know where the check-in counter is?".
At the check-in counter, I spent 45 minutes checking in while in fact I already paid for the room the night before I checked in to the resort. If you are coming in directly from a very long flight and you are tired, 45 minutes is the last thing you want before you can go to your room and rest.
The rooms were very nice but where are the information booklets???
I was also given a separate card for towels. Why??? I cannot bring my towel to the pool areas or vice versa. Is there really a shortage of towels that the hotel is stringent on the use of it? Even if I have to use a card for towel use in the pool areas, why have a separate card? Why can't it be incorporated to the room key? Is it that hard to program such things to the room key system? I would understand that for those who are at the resort for day-use only, they use a towel card. But still, these are "towels" people.
The breakfast was chaotic as ever. There were actually 3 different restaurants that cater to different cuisines (i.e. Korean, Japanese, etc.). The problem was there were not enough signs nor did the staff adequately instructed guests beforehand on where to go for breakfast. There were a lot of tourists that went to the wrong restaurant and were told to go to the other which is far from the restaurant they were in at first. This was probably because of inadequate informational booklets in the rooms.
The hotel also has a policy of having only 4 adults and 2 kids for the 2-bedroom suite. That makes the hotel "not" family friendly at all. I had to pay extra for the other 2 kids in my family.
With regards to the charges, the hotel charged my account up front for the rooms. This is the first time that I've been in a hotel/resort that the charges were not settled at check-out. So for other charges incurred in my stay, they had to charge me separate for that.
I would still recommend this resort to people as I've said that the facilities are world-class. But I personally won't be checking in back soon. I was not impressed at all with the services. Maybe the other resorts in the area are better organized than this one and are better suited for the price I would pay.
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- Also Known As:
- Imperial Palace Waterpark Hotel Lapu Lapu
- JPark Island Resort & Waterpark, Cebu Cebu Island/Mactan Island