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“Totally enjoyable.”

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Jpark Island Resort & Waterpark, Cebu
Ranked #8 of 32 Hotels in Lapu Lapu
Certificate of Excellence
Reviewed 10 March 2014

The experience we had was brilliant from our first contact with reception. The staff showed respect and were mindful of our needs, the room service was prompt and the room was cleaned well. The views from our room was awesome overlooking the pool and out to the sea. We had no trouble with internet during our stay there. We found the buffet was enormous with so many varieties of foods catering for all, actually I would say it was totally enjoyable..Yes the stay was a little expensive but you get what you pay for. Two thumbs up from my wife and myself

  • Stayed: April 2013, travelled as a couple
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Thank Glenn181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JparkResort, Digital Marketing Specialist at Jpark Island Resort & Waterpark, Cebu, responded to this reviewResponded 17 January 2018

Dear Guest,

Thank you for taking the time to share your experience with us. We are very thrilled to know that you enjoyed our services and amenities. Your compliments have been shared with the management and staff and we look forward to your next stay with us.

Sincerely,
Jpark Island Resort and Waterpark, Cebu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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277 - 283 of 723 reviews

Reviewed 5 February 2014

My wife and I spent 4 days last October right before typoon struck there. Overall we were very disappointed about almost everything. The lobby which should impress visitors first, it was like market place and we wanted to leave there ASAP. The room, just mediocre and No WiFi service as well as no LAN. I had to go down to Lobby and there were some computers which is not free. The view from the room was horrible. I don't know what they call it, maybe City view?, All we can see was poor peoples' houses and various types of filthy farms. Every morning even before sunrise, chickens clucked so loudly, so we had to wake up. Morning buffet, there were so many types of food, but taste is just average. Staff with no smile, no hello. Tiny little merely beach with little sands. Concrete pave, road, I had feelings that resort was surrounded with so much concrete that my original hope which I would enjoy natural and tropical environment, could not be achieved.

  • Stayed: October 2013, travelled with family
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11  Thank RileyPark77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JparkResort, Digital Marketing Specialist at Jpark Island Resort & Waterpark, Cebu, responded to this reviewResponded 17 January 2018

Dear Guest,

Thank you very much for your feedback on your stay with Jpark Island Resort & Waterpark, Cebu. We appreciate and value your comment in line with our efforts to provide each and every guest a delightful and enjoyable stay.

This is also to express our sincerest apologies for the inconveniences you have experienced during your stay. We are now implementing corrective measures to address these issues, and are also looking into how we can further improve our services and facilities.

Sincerely,
Jpark Island Resort and Waterpark, Cebu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

My friends and I spent the New Year in Imperial Palace to show one of our guests' daughter the water park resort and slides that this resort has been boasting about. Our stay was a horrible experience, and it was all because of staff's customer service.
We find it really stupid that the resort can't forgive customers from bringing the room towels to the beach/pool and beach towels to the rooms. It was as if the resort and the hotel are different companies.
We encountered a very rude, disrespectful staff named Sonny. HE really forced us to strip one of our kids naked because pool towels should not be brought to the rooms. Next thing was he was arguing with my friend about the towel again. This rudeness is definitely a NO, NO in any service-oriented industry.
Second the food was crappy and the restaurant attendants are cold and snobbish (probably because Sonny was there talking to them about us). We ended up eating in Shangri-La. I was so upset that had it not for occasion when everyone is supposed to be in good spirits, I would have summoned for the manager.
The actuations of the Imperial staff are so horrible and unacceptable. We observed that they are more polite and tolerant with Koreans! Wow! We are being discriminated and treated like third class citizens in our own homeland!
This place is really crappy. Shang is still the best in everything!

  • Stayed: January 2014, travelled with family
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35  Thank Grace G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JparkResort, Digital Marketing Specialist at Jpark Island Resort & Waterpark, Cebu, responded to this reviewResponded 17 January 2018

Dear Guest,

Thank you very much for your feedback on your stay with Jpark Island Resort & Waterpark, Cebu. We appreciate and value your comment in line with our efforts to provide each and every guest a delightful and enjoyable stay.

This is also to express our sincerest apologies for the inconveniences you have experienced during your stay. We are now implementing corrective measures to address these issues, and are also looking into how we can further improve our services and facilities.

Sincerely,
Jpark Island Resort and Waterpark, Cebu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2013

We spent our stay here with so much fun and good memories with our kids. They love the slides so much.

I definitely would recommend this to my friends who wanted to relax and enjoy the sun with their kids.

Customer service is great, very helpful and professional.

We'll comeback here soon.

  • Stayed: October 2013, travelled with family
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Thank ccveloso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JparkResort, Digital Marketing Specialist at Jpark Island Resort & Waterpark, Cebu, responded to this reviewResponded 17 January 2018

Dear Guest,

Thank you very much for your feedback on your stay with Jpark Island Resort & Waterpark, Cebu. We appreciate and value your comment in line with our efforts to provide each and every guest a delightful and enjoyable stay.

Again, thank you and we look forward to your next visit.

Sincerely,
Jpark Island Resort and Waterpark, Cebu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2013

This resort is quite reminiscent of the huge sprawling resorts I've visited in Puerto Rico, which is really really nice. We got the suite, with more than enough space in the living room, comfortable beds and a really nice quaint little balcony out front. The views are amazing, but the beach - literally has 12 inches of shore so you don't really get much beach time here if that's what you're looking for. The beach is probably mostly for some snorkeling and jet-skiing. Other than that the beach is quite disappointing. The place is new, well-kept, food is extremely overpriced (and they don't even allow outside food) P180 for white / wheat bread or an ensaymada, unreasonably priced for the quality of food, if you ask me. Oh, and they mostly only ever cater to Korean guests so expect the buffet to have an entire part filled with korean food and you will have to request the non-kimchi rice separately.

On to the disappointing service part, they are all very friendly and accommodating but I have some serious concerns about their rules and how they implement them:
(1) they unreasonably scrimp on towels. you cannot borrow a towel without the towel card (which is fine, but my sister and I left one of the cards upstairs and didn't want to go back up, so we only had one card with us.) Despite my explaining the situation, the girl by the towel booth refuses to lend my sister a towel because she didn't have the card. I asked her politely how we could possibly use the pool with only ONE towel, considering they do not even allow use of room towels. So there we were, pool day ruined because of their scrimping on towels, the reason for which I do not understand.
(2) They give you a welcome drink stub upon arrival. Having come from a long nasty road trip from the airport, I called in to ask if I could just please have my drink sent up to my room. And then I was given this ridiculous rule that I can only get the drink from the lobby, and that there was NO WAY they could send my drink up to my room. I don't know if I am unaware of a current resort rule, but this is the ONLY resort I've ever been in that manages to say no to guests' requests and tell the guests to get the drink themselves.
(3) Considering that the beach isn't that great, I would say if you're after a good beach, then the location of this resort is terrible. The streets outside are all under construction so it takes forever to get to and from the resort (taking into account also the traffic). So if you're always wanting to check other places out, this may not be the best choice.

Room Tip: The corner suites are huge, the higher floors are better and try not to get the rooms on the casino...
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  • Stayed: December 2013, travelled with family
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17  Thank KatAguila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JparkResort, Digital Marketing Specialist at Jpark Island Resort & Waterpark, Cebu, responded to this reviewResponded 17 January 2018

Dear Guest,

Thank you very much for your feedback on your stay with Jpark Island Resort & Waterpark, Cebu. We appreciate and value your comment in line with our efforts to provide each and every guest a delightful and enjoyable stay.

This is also to express our sincerest apologies for the inconveniences you have experienced during your stay. We are now implementing corrective measures to address these issues, and are also looking into how we can further improve our services and facilities.

Sincerely,
Jpark Island Resort and Waterpark, Cebu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2013

The rooms are clean and big enough. The beds are comfortable. They have nice beds. The waiters, receptionist, drivers,bell boy etc. they are all courteous and helpful. The buffet breakfast has a lot of selections.but on the other hand. Being a five star resort they should provide free shuttle service to and from the hotel. They charge us 150 pesos per head one way. The food is very expensive. And it doesn't taste that good. The water park is so small. The beach is not that nice. But overall the kids like the waterpark. Nice experience but I would not go back again. For the price that I paid I would rather go to other resort which has the same price with imperial but with free shuttle service.The deluxe garden doesn't have any view at all.

Room Tip: Deluxe garden doesn't have view
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  • Stayed: October 2013, travelled with family
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6  Thank lovely082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JparkResort, Digital Marketing Specialist at Jpark Island Resort & Waterpark, Cebu, responded to this reviewResponded 17 January 2018

Dear Guest,

Thank you very much for your feedback on your stay with Jpark Island Resort & Waterpark, Cebu. We appreciate and value your comment in line with our efforts to provide each and every guest a delightful and enjoyable stay.

This is also to express our sincerest apologies for the inconveniences you have experienced during your stay. We are now implementing corrective measures to address these issues, and are also looking into how we can further improve our services and facilities.

Sincerely,
Jpark Island Resort and Waterpark, Cebu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2013

Front desk staffs are friendly & good. All the staffs are very well trained & customer friendly. I would like to thank the staffs who helped us during the unexpected earthquake that struck early morning, they were all ready to gave us drinking water & brea. They keep us updated & very concern to all the guest. It was scary experience but felt comforted from the hotel staffs.

  • Stayed: October 2013
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1  Thank m_caminade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JparkResort, Digital Marketing Specialist at Jpark Island Resort & Waterpark, Cebu, responded to this reviewResponded 17 January 2018

Dear Guest,

Thank you very much for your feedback on your stay with Jpark Island Resort & Waterpark, Cebu. We appreciate and value your comment in line with our efforts to provide each and every guest a delightful and enjoyable stay.

This is also to express our sincerest apologies for the inconveniences you have experienced during your stay. We are now implementing corrective measures to address these issues, and are also looking into how we can further improve our services and facilities.

Sincerely,
Jpark Island Resort and Waterpark, Cebu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jpark Island Resort & Waterpark, Cebu

Address: M. L. Quezon National Highway | Brgy. Maribago, Lapu Lapu 6015, Philippines (Formerly Imperial Palace Waterpark Resort and Spa)
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Lapu Lapu
#5 Family Hotel in Lapu Lapu
#5 Luxury Hotel in Lapu Lapu
#5 On the Beach Hotel in Lapu Lapu
#7 Business Hotel in Lapu Lapu
#8 Spa Hotel in Lapu Lapu
Price Range: £152 - £291 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jpark Island Resort & Waterpark, Cebu 5*
Number of rooms: 556
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Also Known As:
Imperial Palace Waterpark Hotel Lapu Lapu
Jpark Island Resort & Waterpark, Cebu Cebu Island/Mactan Island

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