Entry: there was reservation but guests who came ahead of the person who had the receipt were not able to enter the resort. 10 pax as considered excess of the number of pax per reservation walk out. it's a big shame to your customer's guests. those guests were your possible prospect clients but turn to be your loss.
Exit: Only one ID was available and it happened that the owner of the said ID went out ahead of the others due to availability of transportation. some were cleaning up the table before leaving. it was my drivers license ID so I need to get back so that I can drive back home. I was really upset of the staff. they are all rude. I was asking to any head or the owner so I can talked and raised my concerned but they refused.
I went home without any enjoyment on that day. the service ruined our party. next time, better go to other resort and WILL NO LONGER GO TO THIS BLUE REEF RESORT. guys don't waste your time when you have a beach party. look for the best one and not here.
VERY INCOMPETENT SERVICE. UNSATISFACTORY...
- Also Known As:
- Mactan Blue Reef Hotel Lapu Lapu
- Mactan Blue Reef Resort Cebu Island/Mactan Island