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“Worst staff ever”

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Mactan Blue Reef Resort
Ranked #29 of 30 Hotels in Lapu Lapu
1 review
common_n_hotel_reviews_1bd8 21 helpful votes
“Worst staff ever”
Reviewed 15 November 2013

Staff are all rude! Tried going there a couple of times. Each experience the same - disappointing and unpleasant!
This resort has the most strange policies. The moment you walk towards their entrance gate, the guard will immediately close the gate and will tell you that only 2 persons are allowed to go inside to check the place. From the moment, customers will already feel unwelcome :-(
A lot of things not allowed to bring inside.. Even writing pen. If you checked in to their hotel. Your visitors cannot stay more than 2 hours inside or else they will keep calling you or worst they will charge you for extra person. We were a group of 50 persons and because of all their stupid policies and rude staff, we decided to stay at the other resort beside them. Ocean pearl resort - the staff are friendlier. Thought the facilities are still under renovation. I will still choose to stay there as we feel more welcome. Will never go to blue reef again. Such a waste for such a beautiful place. I think the management must train their staff on customer service. Review their rules and policies and be more flexible .

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
21 Thank Brendamaeponce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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32 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 June 2013

Entry: there was reservation but guests who came ahead of the person who had the receipt were not able to enter the resort. 10 pax as considered excess of the number of pax per reservation walk out. it's a big shame to your customer's guests. those guests were your possible prospect clients but turn to be your loss.

Exit: Only one ID was available and it happened that the owner of the said ID went out ahead of the others due to availability of transportation. some were cleaning up the table before leaving. it was my drivers license ID so I need to get back so that I can drive back home. I was really upset of the staff. they are all rude. I was asking to any head or the owner so I can talked and raised my concerned but they refused.

I went home without any enjoyment on that day. the service ruined our party. next time, better go to other resort and WILL NO LONGER GO TO THIS BLUE REEF RESORT. guys don't waste your time when you have a beach party. look for the best one and not here.


VERY INCOMPETENT SERVICE. UNSATISFACTORY...

Stayed June 2013
Helpful?
19 Thank gBA_smart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Lapu Lapu hotels

Cebu
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 November 2012

The staff is rude especially Ms Tampus. I was asking for a manager to discuss a concern with the resort but I was told that the manager is only available between 8am-5pm on weekends. I can't believe that this resort has no supervisor and manager on duty during weekdays and at night. Definitely, I'm not going back to this resort again.

  • Stayed October 2012, travelled with family
    • Value
    • Service
Helpful?
15 Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 31 October 2012

I have never felt strongly enought about a place to write a review before but this place needs people to know how bad it is...
It is so dirty and full rubbish. The staff took things which they would not allow in the resort e.g utensils require to eat our food... when leaving they would not give them back and lied to us saying they were taking out of the resort but after threatining to take it further about the disgusting facilities and constant hidden costs ... they open the drawer and gave back our utensils having them all along and using foul language to us on departre. It doesnt feel safe, welcoming or clean. We only went there cause of the cheap entry and wish we had paid a few extra pesos for a nicer place. It is low budget but no worth it. Take care if you go there and bring your cleaning materials cause its not been cleaned in a LONG time!!

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank STEPHANIE K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 31 July 2012 via mobile

We went there last Sunday for us to relax and get away from the troubles in the city. When we arrived there i'm kind of disappointed of what i saw. The pictures and the way they present the resort in heir website is very nice. The place is clean and all. But going there, we saw the complete opposite. It's DIRTY! Sorry if i emphaszed it but its whati saw. Trash everywhere especially in the cottages. Its really obvious that the place was not maintained properly. It's actually a nice place if they just clean the place properly ang maintain their facilities. The only time that we enjoyed the place was during nighttime where only a few people left and the place was cleaned.

Stayed July 2012, travelled with friends
Helpful?
13 Thank Mike Matthew Ia... C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cebu City, Cebu City, Philippines
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 22 May 2012

They have the worst customer service and aside from that they have a deceiving marketing tactics that will caught u off guard. I don't have a plan of coming back to this place and i wont recommend it. Definitely the worst place to stay in Cebu. They have the rudest staffs and the dirtiest slide. I definitely agree to those negative comments. I regret that I haven't read those comments first before going there. Please do yourself a favor... don't go to this place.

Room Tip: the room is dirty
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  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
17 Thank Mary ann R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torbay
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 22 February 2012

I went for a day out here was nice in the sea but the huts were unclean and needed a good pressure washing down, the staff were the rudest people I have even met in the many trips to the Philippines, very unfriendly and plain rude....... demanded we paid think it was 400 peso plus per person and kinda funny but my american friend spent 20 minutes having to fill out there crappy entrence form which asked for everything you can think of including what your job was home address phone emails where your staying really was scary what they forced him to fill in he said why we got to fill all this in and they wouldnt answer just spoke to each other like and ignored us but kept on demanding we filled each thing in. horrible staff unclean place.

  • Stayed March 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank johnwayno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mactan Blue Reef Resort

Property: Mactan Blue Reef Resort
Address: Lapu Lapu, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Hotel Style:
#7 Top resorts Hotel in Lapu Lapu
Number of rooms: 8
Also Known As:
Mactan Blue Reef Hotel Lapu Lapu
Mactan Blue Reef Resort Cebu Island/Mactan Island

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