Staff are all rude! Tried going there a couple of times. Each experience the same - disappointing and unpleasant!
This resort has the most strange policies. The moment you walk towards their entrance gate, the guard will immediately close the gate and will tell you that only 2 persons are allowed to go inside to check the place. From the moment, customers will already feel unwelcome :-(
A lot of things not allowed to bring inside.. Even writing pen. If you checked in to their hotel. Your visitors cannot stay more than 2 hours inside or else they will keep calling you or worst they will charge you for extra person. We were a group of 50 persons and because of all their stupid policies and rude staff, we decided to stay at the other resort beside them. Ocean pearl resort - the staff are friendlier. Thought the facilities are still under renovation. I will still choose to stay there as we feel more welcome. Will never go to blue reef again. Such a waste for such a beautiful place. I think the management must train their staff on customer service. Review their rules and policies and be more flexible .
- Also Known As:
- Mactan Blue Reef Hotel Lapu Lapu
- Mactan Blue Reef Resort Cebu Island/Mactan Island