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“A nice touch of luxury close to the airport”

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Dulcinea Hotel and Suites
Ranked #15 of 32 Hotels in Lapu Lapu
Reviewed 28 June 2013

I was quite suprised at the nice condition and standard of this hotel as it was budget priced at the time of booking. The rooms are large and there is a bath tub and all the little luxuries I normally only find in $100+ rooms. The hotel is set back off a major road and opposite a large shopping mall. The rooms are quiet and very comfortable.

  • Stayed: June 2013, travelled as a couple
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1  Thank Nod069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dulcineahotel, Front Officer at Dulcinea Hotel and Suites, responded to this reviewResponded 30 June 2013

Dear Nod069,
Thank you so much for taking your time to post your experience at Dulcinea Hotel Cebu here on TripAdvisor. We are happy to know that you find the rooms comfortable during your stay.
We are looking forward to welcome you back in your next visit.
Thank you very much.

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Reviews (118)
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39 - 45 of 118 reviews

Reviewed 19 June 2013

Stayed there for 1 week, and we really enjoyed our stay. The best thing about this hotel is the staff!!! They went out of their our way to make our stay as pleasureful as possible, thank you Zyra for all you did for us! The rooms are big, and clean, the wifi works like anywhere else in the Philippines and the location is good, with a mall across the street. There is also a great Japanese restaurant just down the street. If ever in Cebu again, well be back for sure...........

Room Tip: Choose the rooms in the back of the hotel with the view on the river
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  • Stayed: May 2013, travelled as a couple
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2  Thank reivinmandm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dulcineahotel, Front Officer at Dulcinea Hotel and Suites, responded to this reviewResponded 23 June 2013

Dear Reivinmandm,
Thank you for your wonderful review of Dulcinea Hotel and Suites Cebu! It's great news to hear about how the staff delivered best service that leaves you with a truly enjoyable experience. Thank you for choosing to stay with us, we'd love to see when you coma back.
Thank you for giving time to post your comment.

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Reviewed 7 June 2013

I vacationed here for 4 weeks, May 2nd-June 2nd 2013. Its in a very convenient location. Right across the street from Gaisano Mactan Mall, and a very short drive to the Mactan Airport, Waterfront Casino, the New Bridge leading to Cebu City, etc. My BIGGEST concern was finding a hotel that was CLEAN, AND was hoping for minimal pests/bugs problems! WOW, I really got lucky finding this place. SO CLEAN! And I was there for 30 days, and NEVER found any bugs, roaches, ants, or even a spider! NOT ONE! And as if that wasn't enough, after only a few days, I felt like the staff was my family. Always smiling, and ready to greet and assist me in any way 24/7. There's no fake smiles or pretend-hospitality, they truly care for their guest's happiness. Rowela and Lisa/Liza, and many many others, made the perfect HOTEL DREAM-TEAM! With a staff like them, it can only mean success!!! I vacation to Cebu every year (3 so far), and I cant imagine staying anywhere else than Dulcinea Hotel!!! Thank you Dulcinea staff,,, love you guys!

  • Stayed: May 2013, travelled solo
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1  Thank joey r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dulcineahotel, Front Officer at Dulcinea Hotel and Suites, responded to this reviewResponded 9 June 2013

Dear Joey,

Thank you so much for taking your precious time to share your experience here on TripAdvisor.

In behalf of Dulcinea Hotel and Suites family, with a flattered heart wants to extend our gratitude knowing that you found new family in staying with us. The pleasure is ours, knowing that we are able to give good service during your stay and hopefully to others. You will be our inspiration to continue with what we have started and do more for our guest satisfaction.

Thank you very much!


We look forward to welcome you back again in the future.


By the way, we all love you too :-)

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Reviewed 24 April 2013

nice big room , good location , great bathroom - a little hard to find but close to Gaisano shopping mall and airport and breakfast and wi-fi were pretty ok - for a short or evena long stay its good ! might be a problem for older less able people as it has stairs to get in an out of but not a problem really - staff were nice and the room was clean with a good bed and big !

  • Stayed: April 2013, travelled as a couple
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1  Thank vicTRIPvic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dulcineahotel, Front Office Manager at Dulcinea Hotel and Suites, responded to this reviewResponded 25 April 2013

Dear Melbourne,
Thank you for taking your time to share your experience at Dulcinea Hotel here in trip advisor. We are glad to know that your stay came out as what you needed.
We look forward to welcome you back again in the future.

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Reviewed 31 March 2013

My fiance and I stayed here last February 2013 for 6 nights. This was not our first choice we supposed to stay at Diamond suites in Cebu city proper however due of no available king size bed we choosed to stayed at Dulcinea and it was a great choice, no regrets! The room that we've stayed was so spacious, clean and well maintained with the view of Mactan channel. Thank you, thank you, thank you, to all the staff of Dulcinea especially to Liza for taking care of us from A-Z. We were treated like king and queen. We feel like at home! Love you all guys, you made us feels so special. We will definitely come back to spend more precious time with you all.

  • Stayed: February 2013, travelled as a couple
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1  Thank Lora A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dulcineahotel, Front Office Manager at Dulcinea Hotel and Suites, responded to this reviewResponded 22 April 2013

Dear Ms. Lora,

Thank you for taking the time to share your experience here on TripAdvisor.

In behalf of Dulcinea Hotel and Suites family, i would like to extend our gratitude for making us part of your wonderful moment during your stay here in Dulcinea hotel. It is our pleasure to serve you always. We are pleased to know that your stay come out so well.

I would like to let you know that we all love you too :-)

We look forward to welcoming you back in the future!

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Reviewed 7 March 2013

This hotel is located next to a busy road in an old mall building which doesn't look very inviting.
Not all taxi drivers no this hotel location, so you might need to prepare for longer trip when they are finding the hotel. Entrance is at the top floor and there is no proper signage where to enter.

Rooms itself are huge and very well equipped which was a positive surprise for a hotel at this price class. Overall I was quite satisfied for staying in this hotel.

POSITIVE
+ big rooms
+ nice interior
+ cheap price
+ near the airport

NEGATIVE
- aircon not cold enough during day time
- surrounding is not inviting
- I felt like a target gossip of the hotel as it's very small and I was the only foreigner
- Extremely hard to get a taxi in the morning

Room Tip: No real tips for choosing the room, I think all have the same view of ocean (with rusty roofs during...
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  • Stayed: February 2013, travelled on business
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2  Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dulcineahotel, Front Office Manager at Dulcinea Hotel and Suites, responded to this reviewResponded 22 April 2013

Dear PH 1979,

Thank you for taking the time to share your experience here on TripAdvisor.

I have reviewed and shared your comments with the Management Team in the hotel. It is such a pleasure to have read your positive comments and we do apologize for your long trip finding the hotel and for the air conditioned that's not so cold during day time.We are already working into this matter in order to prevent the same thing from happening in the future.

We look forward to welcoming you back in the future!

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Reviewed 24 February 2013

I didn't have very high expectations for this accommodation but was very pleasantly surprised. The staff were incredibly friendly and helpful and the room was HUGE - felt more like an apartment. Extremely spacious, lots of cupboard space, a desk & chairs, great shower and bath (though be aware the bathroom is a curtained off section of the room rather than a separate room - but still feels private as the size makes it feel nonetheless quite separate from the bedroom). There is excellent free wifi and a multitude of TV channels. There was also a fridge, cheap mini-bar items/snacks, and tea/coffee making facilities. It is very close to the airport (10mins drive) and we were delighted to find that they offer a free shuttle service to take you to the airport. Although we left earlier than when the restaurant opened, the staff organised for our breakfast to be ready for us. It's nice that they have an on-site restaurant in case you don't feel like traipsing out. There is also a store next door to buy water/snacks etc. Across the road is a mall with numerous shops, fast food, some restaurants etc. so no shortage of choice. Others have complained about noise, but we personally didn't hear anything. The hotel is a couple of floors up so you are a bit removed from the road. If I needed a stopover in Cebu again I would definitely go back. That said, I can't personally see any reason to stay here unless you're going to/from the airport or have business in the area. If you're on holiday, get yourself away to the beach or somewhere nicer. By the way, if you have time to kill you can get very cheap massage/manicure/pedicures etc, at the mall annex across the road.

  • Stayed: February 2013, travelled as a couple
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1  Thank Anokhi10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dulcineahotel, Front Officer at Dulcinea Hotel and Suites, responded to this reviewResponded 26 February 2013

Dear Sir / Madame,
Thank you very much for spending your time posting your comments. It means a lot to us.
We hope that you will still stay with us in your next visit.
Thank you very much.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dulcinea Hotel and Suites

Address: Shangs Mactan Town Center | M.L.Quezon National Highway, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 32 Hotels in Lapu Lapu
Price Range: £30 - £72 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Dulcinea Hotel and Suites 3*
Number of rooms: 20
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Also Known As:
Dulcinea Hotel Lapu Lapu
Dulcinea Hotel And Suites Cebu Island/Mactan Island

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