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Cleverlearn Residences
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11 - 16 of 20 reviews
Reviewed 16 May 2012

I have read RocoOno's review about this hotel and I would say I totally agree with what he said. The staff are not trained really very poor in service.
So this is what happened (2 group of couples), we arrived there from 6 hrs. trip we were very tired and wanted to rest and also we have an early flight to catch the next day. We were given 2 rooms next to each other. ROOMs 105 and 106. After an hour the receptionist knock on our door and asked us if possible we could transfer to another room, cause she thought that the previous guest from our room checked out already (U SEE HOW THE RECEPTIONIST HANDLE THE SITUATION?) but my partner and I said no, we are tired and that our guest staying in 105 cannot speak english, so if possible we want to be near them at all times. The time when we were about to sleep there was a guest who banged the door to our room, wondering who it was, my partner opened the door and suddenly this guest just shouted and ordered us to get out from the room and insisted that its his room.. arguments...lalalaa
After a long argument with the guest and the receptionist, my partner and I just agreed to transfer so we can rest.(ROOM 331, WORST ROOM, NO WATER, SMELLS BAD) But before we went to bed my partner demanded a compensation. In the morning ANOTHER RECEPTIONIST.. we talked about the compensation (i don't know if compensation is the right term) and both agreed that when we go to the airport, they will handle the payment for the taxi driver. Bit happy, thinking atleast they are doing something to compensate what happened lastnight. But when we arrived to the airport the taxi driver asked for payment, since he was not informed and given payment from the hotel. .. so we have no choice but to pay the taxi driver.
IT WAS THE WORST OF ALL THE WORST!!! AND LASTLY WORST BREAKFAST EVER. A HOTDOG AND A SANDWICH NOT TOASTED, EGG, AND A TEASPOON OF JAM AND 3 in one coffee.. what a buffet!?

Room Tip: "Non of the rooms are recommendable"
  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank trevynoelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2012

hotel and more dormitory located very close to the airport friendly staff, very clean - This is a plus

Minus is the area where the hotel. There are no restaurants, no shops, the fear out of the hotel.

The price was included breakfast hotel - we got a pseudo English breakfast - not good, no restaurant on site

I recommend for one night before departure, no longer stays

  • Stayed: May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank malebee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2010

First of all, I don't think this is even a hotel, based on my unfortunate experiences. I am just very disappointed and frustrated with my stay in Cleverlearn Residences. So, before I list down the ill-fated events that I and my partner went through in this place, I would like to tell you in advance to never-ever consider booking in this hotel!

The BAD:
-the nice pictures you see online are different when you get there
-the place is more of a dormitory than a hotel or a pension house. Yeah, seriously.
-the door knob did not unlock when I first attempted to open the door, it was like "how do you open this piece of crap?". We were not escorted by a bell boy so I had to go down to the lobby to report it and get another key. Our room was at the second floor but there are no elevators available so I had to take the stairs, which was really inconvenient! The receptionist told me she'll have someone from housekeeping follow me to check if the new key will work, but nobody did!
-When we got in, of course I had to check the room. First off, a portion of the sliding glass window is still open so I had to close it to prevent air from coming into the room. This just shows that the housekeepers did not properly prepare the room for us
-there was no rug at the bathroom door (so they were expecting us to walk around the room leaving wet foot prints after using the bathroom???)
-the bathroom did not have free shampoo, soap, toothpaste and toothbrush
-the refrigerator did not turn on during the first attempt
-there were no instructions or whatsoever on how to use the phone inside the room, so again, I had to go down to the receptionist to request some help
-we waited for like 30 mins before a housekeeper came in to bring the rug that we requested and turn the fridge on for us
-when we turned the tv on, it had a scary static sound that I had to turn it off and jokingly saying that it was gonna blow
-there is no restaurant, but a canteen (yeah like the school canteen) where food is only available until 7:30! Good thing we brought food from the outside and we had some leftovers from lunch as well
-in their website there is a picture of a convenience store, but unfortunately, they were just kidding. There was no convenience store at all!
-we actually requested for bathing soap and it was delivered to our room after an hour and a half!!!
-their breakfast buffet was the most awful. That was not even a buffet! I felt like I was in some retreat house that food is so limited and we have to bring our used plates to a tray after eating. That was terrible!
-We decided to check out after breakfast since we were so disappointed
-We headed our way to the receptionist (she was not the same receptionist from the previous day). The room rate when I booked online a week ahead was Php 1, 600. When she informed us of our total bill, it moved up to Php 1,950!!!!!!! In my mind I was like, “what the hell did you say our bill was???” She explained that the rate increased yesterday and that it already includes service charge and tax. I asked, “Wait a minute, I only booked for 1,600 and now you’re gonna let me pay an additional 350? She answered by saying “ Sir, our rates change without prior notice”. Jesus, that was the worst explanation I have ever heard from a hotel receptionist. She apologized on the previous receptionist’s behalf that I was not told of the rate change. God, it was the worst hotel/pension house ever.

I certainly hope this gets to the management of Cleverlearn Residences! I will never recommend this hotel to anyone. The hotel rates are not really worth the stay!

  • Stayed: October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
10  Thank RocoOno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago
Google Translation

Stayed: March 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile
Google Translation

Stayed: March 2018, travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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