Shangri La is my favourite hotel/resort chain and I've stayed at many of their properties including Shangri La Mactan (3 times) and it is really excellent. However Crimson Resort is on a balance slightly better and my new go to destination for Mactan. I suspect most readers of this review will be trying to choose between these two resorts so I will try and highlight the differences.
We stayed for a long weekend in a Beach Casita. Our group was Daddy, Mummy, 5year old Son and Nanny.
Crimson is a fairly large 5 Star establishment but still manages to feel intimate and affords the excellent staff the opportunity to dazzle with their hospitality. Shangri La has more impressive public areas and restaurant decors but due to its industrial scale there is a limit to just how much the staff can do. You won't be disappointed by the Shangri La it is a great place but in my view Crimson just squeaks the overall win.
The level of personal attention here is above and beyond as the staff (who are plentiful) seem to have time (and the desire) to address any whims of their guests. In particular two waitresses in the Tempo restaurant (Grace and Wende) are some of the finest guest handlers I've ever seen. They make friends and bring smiles to every customer regardless of age, gender, race or language with their easy warmth and poise.
Our room was lovely and better than our last Shangri La suite. I think all comparable room types (with Shangri La) look better here and I think they are cheaper too. We had problems with the phone line that took two visits to fix. Our room safe failed twice and had to replaced twice incurring a total of six individual room visits. So that was an annoyance to lose so much time when you're only staying for a long weekend.
The villa room types I found rather mystifying when booking. I mentioned this to the guy who showed us to our room and he took us on a tour and showed us the alternatives in case we wanted to change room (great service). What I learned was that if you are an amorous couple you should get pool villa with sea view. If you are stuck with little kid(s) and don't want them drowning in a 4ft plunge pool then choose a beach casita.
The non-villa rooms are only 2 story maximum which give them a more intimate feel than the rows of floor and doors at the Shangri La.
Shangri La's beach area is prettier and their fish feeding is much better as they systematically sink huge amounts of fish bait in underwater cages out of sight off the beach. So you can wade in hungry tropical fish at the Shangri La and I suspect the snorkelling is better too at Shangri La but I didn't try Crimson's.
Food is great and I estimate similarly priced to Shangri La. Hint at the buffet add the unlimited wine option for around $8 a head. Crimson and Shangri La are both great and both valid choices depending on your needs. I hope this review will help a few readers with their options.
- Official Description (provided by the hotel):
- Synonymous with luxury and personalized service, Crimson Resort and Spa is the new destination and resort to experience. Nestled in one of the country's most prestigious tourist destinations, this exclusive piece of paradise is just 15 minutes away from the Mactan International Airport. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Booking.com, Hotels.com, Prestigia, Agoda, Expedia, Ebookers, TripOnline SA, 5viajes2012 S.L., HotelQuickly, Evoline ltd, HRS, getaroom.com, Travel Book Philippines, Inc. and Cancelon so you can book your Crimson Resort and Spa, Mactan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Crimson Resort And Spa, Mactan Hotel Lapu Lapu
- Crimson Resort And Spa, Mactan Cebu Island/Mactan Island