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“Great Service!”

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Crimson Resort and Spa, Mactan
Ranked #4 of 32 Hotels in Lapu Lapu
Certificate of Excellence
Reviewed 3 December 2013

We stayed at Crimson Resort and Spa in late november for 3 nights. The staff are all very friendly and accommodating. The grounds are well kept and the room was spotless.
The tiered pool was pleasant and we spent all our afternoons lazing about by the pool.

We had our three year old daughter play in Crimzone a few times and the staff there were very friendly.

The food was reasonably priced for a resort. We ate all our meals there and found the quality of the food to be excellent.

Next time we visit Mactan, we will definitely stay at Crimson.

  • Stayed: November 2013, travelled with family
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Thank Sun-Kissed26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded 8 December 2013

Thank you for your heartening comments regarding our resort. I am glad that you appreciated our staff for being friendly and accommodating.

We are all pleased to know that your daughter enjoyed her time at Crimzone. Also, your wonderful comments about our food have delighted our Executive Chef. Since, you found our food reasonably priced and excellent in quality.

Again, thank you for your positive feedback and we look forward to your next visit to our resort.

Sincerely,


James

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2,621 - 2,627 of 3,633 reviews

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Reviewed 29 November 2013 via mobile

Spent 6 days at the resort and the people at the kids' club were just more than wonderful. The people running it were friendly and hardworking in keeping my kids entertained. My wife and I were able to relax and enjoyed the stay.

Stayed: November 2013, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded 1 December 2013

We consider it an honor to have you and your family stay with us for 6 days. I hope that my team and I were able to leave a lasting impression which will hopefully bring you and your family back.

It is also a pleasure to know that your children enjoyed the activities offered in our Crimzone which allowed you and your husband get a much deserved rest.

We thank you for your lovely comments and we will surely look forward to having you all back in our resort.

Sincerely,


James

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Reviewed 22 November 2013

Love this place! Came here for our honeymoon and did not disappoint!
We were in a villa, and defiantly worth doing here, there is the free breakfast-delicious! Heaps and heaps of choice! Plus the 2 hour happy hour for villa, everything is free and u can stay the whole time. The rooms are beautiful and so clean, love the towel art as well. Massive thanks to Jen and Kahla from happy hour, they were absolutely lovely. Jayr was an awesome aqua instructor! Valerie from the villa concierge went over and beyond in terms of service. Service is 5 star. Excellent resort, excellent value for money. Well done crimson!

Room Tip: Do get a villa, the extras are worth it!
  • Stayed: November 2013, travelled as a couple
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Thank Louise C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded 25 November 2013

Thank you for your heartwarming comments about your recent stay in our resort. You were very kind to say we didn’t disappoint. Your excellent review has given us renewed energy to continue sharing our Crimson hospitality as well as looking for creative ways to improve it.

We are truly grateful that you enjoyed our delicious breakfast, villa cocktail, beautiful rooms, etc. We are also happy that you appreciated the efforts our team members, namely: Jen, Kahla, Jay R, and Valerie for going over and beyond.

Again, thank you for all your positive comments and we hope to see you back in our resort soon.

Sincerely,


James

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Reviewed 19 November 2013

Stayed over a weekend while on a recent business trip to Cebu Philippines. The timing was just after the typhoon Haiyan, but the resort, and what I could tell, the island of Mactan was relatively unaffected from this horrible storm. The grounds are well maintained and service was very friendly and attentive. Food was nothing fantastic, but typical. Recommend the club sandwich for lunch when dining poolside.

  • Stayed: November 2013, travelled on business
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2  Thank Travel_Enabler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded 19 November 2013

Thank you for choosing to stay with us during your short business trip here in Cebu. Fortunately, we are relatively unaffected by the storm, just a few uprooted trees and broken items which has been immediately fixed or replaced.

We thank you for commending our well maintained grounds as well as our friendly and attentive service. Rest assured that I have noted your comment regarding our food which I have forwarded to our Executive Chef. We are still grateful since you recommended our club sandwich.

Again, thank you for your supportive comments of the resort and we hope to welcome you back soon.

Sincerely,


James

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Reviewed 10 November 2013

We had a fantastic stay. We wanted a relaxing weekend away from Singapore and it was perfect. Great food, drink and most importantly, the service is truly outstanding. Since we were staying in a villa we were treated to free cocktails every night and fantastic free breakfast in the morning with an option to have it delivered to our room. There is snorkelling right off the beach which I really enjoyed. Prices compared to Singapore are cheap.

Room Tip: Villas are lovely and you do get a lot of extra perks (free airport transfer, breakfast, private poo...
  • Stayed: November 2013, travelled as a couple
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Thank Katie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded 18 November 2013

I am glad that our resort provided you with the perfect relaxing weekend away from Singapore.

Your remarkable comments about our food, drink and service has warmed our hearts and inspired us to continually find ways to surpass all our guests’ expectations.

Thank you for your lovely review and remember that whenever you need another break from Singapore we will be here to welcome you back.

Sincerely,


James

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Reviewed 7 November 2013

Best resort in Mactan Island, especially good for family free tour.
But it's also quite far from central Cebu city as like near Mactan resorts.

Room Tip: Standard room also excellent
  • Stayed: October 2013, travelled with family
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2  Thank SeanRaKorea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded 18 November 2013

Best resort in Mactan island. Wow, rest assured that we will continue to work hard to live up to this wonderful description of our resort.

Although, we are 30 minutes away from Cebu City we assist our guests by providing free shuttle from our resort to the city and back. I hope that you were able to take advantage of this during your stay.

Thank you for your supportive comments and we look forward to welcoming you back to our resort soon.

Sincerely,


James

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Reviewed 6 November 2013

Of all the resorts I have been fortunate enough to experience during my visits to the Philippines, Crimson has become one of my favorites! The amenities were perfect, the facilities were immaculate, the service was top-notch, the activities were entertaining, and the staff was absolutely outstanding…one of the most kind and courteous I’ve ever encountered….especially our Villa Host, Mardin Ferraz. Mardin went above and beyond what was required to ensure my family felt special…he even requested the chef make a special birthday cake for my Mother’s 86th birthday celebration. I want to thank him for his selflessness, catering to our needs, and his sincere concern for my family’s well being. He is the epitome of what a Villa Host should be. I highly recommend Crimson Resort…it is truly a World Class Resort!

  • Stayed: September 2013, travelled with family
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1  Thank Melissa8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded 18 November 2013

I would like to wish your mother a “Happy 86th Birthday.” I hope that she had a memorable birthday celebration with us.

Also, I am glad that you consider Mardin the epitome of what a Villa Host should be which is truly inspiring. I am grateful that you appreciated his efforts to assist you and your family during your stay. Your kind words have no doubt motivated him to continually delight all the guests he meets.

Thank you for all your encouraging comments and we hope to welcome you and your family back to our resort soon.

Sincerely,


James

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crimson Resort and Spa, Mactan

Address: Seascapes Resort Town | Mactan Island, Lapu Lapu 6015, Philippines
Phone Number:
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Lapu Lapu
#3 Romantic Hotel in Lapu Lapu
#3 On the Beach Hotel in Lapu Lapu
#4 Spa Hotel in Lapu Lapu
#4 Family Hotel in Lapu Lapu
#4 Business Hotel in Lapu Lapu
Price Range: £124 - £275 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crimson Resort and Spa, Mactan 5*
Number of rooms: 290
Official Description (provided by the hotel):
Synonymous with luxury and personalized service, Crimson Resort and Spa is the new destination and resort to experience. Nestled in one of the country's most prestigious tourist destinations, this exclusive piece of paradise is just 15 minutes away from the Mactan International Airport. ... more   less 
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Also Known As:
Crimson Resort And Spa, Mactan Hotel Lapu Lapu
Crimson Resort And Spa, Mactan Cebu Island/Mactan Island

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