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“We loved Crimson Resort”

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Crimson Resort and Spa, Mactan
Ranked #4 of 30 Hotels in Lapu Lapu
Hong Kong, China
1 review
“We loved Crimson Resort”
Reviewed 29 April 2014 via mobile

We had a wonderful time at Crimson Resort Cebu during the Easter holiday. There were plenty of activities. All the staffs were genuinely friendly and helpful services were way above other 5 stars hotels in Cebu. Whatever we have requested, they always served us quickly with smiles. The Beach is small and not too impressive but it's perfect to monitors our children always in our sights. Water sports activities including island hopping tour were very expensive, but we joined some family game and won some free hobbie ride or kayak experience. If their water activities are more affordable, sure many of the guests including us would sign up. Spa was highly recommended! Superb treatment without rushing. Our kids are still talking about Crimson Staff. We will definitely come back.

Stayed April 2014, travelled with family
Helpful?
Thank Masako S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Crimson Resort and Spa, Mactan, responded to this review, 1 May 2014
Dear Masako S,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I have shared your feedback with my team who are glad that all the efforts we put into creating activities to attracts all ages are appreciated and sets us apart.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Kristofer Quadros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,290 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (344)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Singapore, Singapore
1 review
Reviewed 28 April 2014

We arrived at 4am and the hotel was kind enough to arrange a temporary room for us to rest before our day trip at 9am. After which, we were given our room for the next 4 days. The facilities were new, beach was nice, variety of food was good and service was great ! We had no unpleasant experience throughout the trip. Hotel hosts were attentive to our needs and were efficient in satisfying our requests ! Shuttle service to the city centre and major shopping malls were provided too ! Overall, this would be a great place to stay if you want to have a peaceful and enjoyable getaway from the city life !

Room Tip: The villas are amazing but do choose the beach front villas if you want to be near the amenities.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank June0406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Crimson Resort and Spa, Mactan, responded to this review, 30 April 2014
Dear June0406,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

You touched upon some many different touch points and we thank you for noticing them and appreciating our efforts. I have shared your feedback with my team.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Kristofer Quadros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mandaue, Philippines
1 review
Reviewed 28 April 2014

We had a great time at Crimson celebrating our 5th Wedding anniversary and we also shared our celebration to our family members who went to visit us at our beach front pool villa last April 24 to 25, 2014 we even got a complimentary anniversary cake from them delivered to our villa :) so sweet of them... we are thankful... we are looking forward to go there again :)

-Anthony & Jiemmabel Laid :)

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AJ0425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Crimson Resort and Spa, Mactan, responded to this review, 30 April 2014
Dear Anthony & Jiemmabel,

Congratulations once again :)

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

My team thanks you for appreciating our efforts and look forward to your return.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Kristofer Quadros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middle East
Level Contributor
1 review
Reviewed 28 April 2014

We arrived at the resort in April at the end of our island hopping trip. A last relaxing stop before leaving.We were immediately disappointed to find construction work at the beach on the new beach bar, relaxing? NO! On contacting management a most wonderful lady 'LISBETH SOON MADE OUR DREAM A REALITY. We were moved away from the noise to a most beautiful private villa and given exclusive spa access. It was truely amazing.On top of that Fatima the F& B manager went out of her way in arranging a private birthday party in our villa for my daughter. ALL staff including the drivers were so friendly and accommodating and the spa treatments were the best we've ever had. Many thanks and congratulations to such an excellent and professional staff. YOU made our holiday complete with your excellent service , friendliness and personal service. THANK YOU. I would highly recommend this hotel and spa.

Room Tip: Private villa. Sea front.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MiddleEastCountess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Crimson Resort and Spa, Mactan, responded to this review, 30 April 2014
Dear MiddleEastCountess,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I have shared your feedback with Beth and thanked her for epitomizing Crimson Hospitality.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Kristofer Quadros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lapu Lapu, Philippines
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 27 April 2014

The staff were great, they are friendly and wearing genuine Filipino smile. Exceptional service it was beyond my expectation, the room was clean, but the facilities needs more improvement, needs to have a bigger pool as it was getting crowded late in the afternoon. Pina colada tastes bad, i tried to ask the server to blend it but it came back like (????).

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dindo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Crimson Resort and Spa, Mactan, responded to this review, 30 April 2014
Dear Dindo C,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

My Director of Food and Beverage is disappointed about the Pina Colada and would like to assure you of a sensational Pina Colada upon your return.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.

Sincerely,

Kristofer Quadros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 April 2014

We stayed at Crimson for 5 days and it was a fantastic experience.It was our first time in Cebu and Crimson gave us a good first impression about Cebu! We stayed in a deluxe garden room and it was generously big. We asked for an extra bed to fit our family and there was still plenty of space in the room. All staff are very approachable and friendly which I thought was one of the best things about the hotel. At Crimzone, the kids play area, there were plenty of activities that kept everybody entertained. During the easter holiday when we stayed, there were Easter egg hunts, Easter picnics, an Olympic challenge, egg painting, and many more! The staff at Crimzone immediately remembered our names and joined to play on the beach. The only thing we would suggest to improve is the food, as it was quite average. If there were a few more restaurant options within the resort, it would of been great . The person working at the ocean activities was very generous as they took us sailing to another island.
Overall, we had a amazing stay and we can not wait to go back again!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Crimson Resort and Spa, Mactan, responded to this review, 30 April 2014
Dear Rex B,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

My team put in a lot of effort in ensuring that we could creatively engage our guests irrespective of age, family or companions that barring a few guests who found the Easter activities to be noisy, most of our guests such as yourself did appreciate it. I have also shared your feedback with my culinary team who are confident to impress you on your return. I am also pleased to let you know that we are unveiling another beach bar with great BBQ offerings around mid August. We are eagerly awaiting this addition.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Kristofer Quadros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 April 2014 via mobile

Arrived at Crimson on Easter Friday and, due to the summer high season, our oceanfront villa wasn't ready by the time we checked in, which was around 2pm. And we weren't too happy with it. However, our butler, John, was extremely helpful and he was able to rectify the situation very quickly, and we were well settled in our villa within an hour.

The oceanfront villa is amazing! Spectacular view and there was a bottle of complementary wine waiting for us to enjoy!

Everything else about the resort was excellent-- food, transport arrangement, helpful staff...altogether they made our holiday truly enjoyable and my boyfriend and I had a fabulous time!

We highly recommend Crimson and we'd like to go back soon!! Special thanks to John, Mark and Peter!

Stayed April 2014, travelled as a couple
Helpful?
Thank Bev H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Crimson Resort and Spa, Mactan, responded to this review, 29 April 2014
Dear A TripAdvisor Member,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I have shared your feedback with John, Mark and Peter (my all star Villa hosts) and are glad that in the busiest week of the year, managed to craft a memorable stay.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Kristofer Quadros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crimson Resort and Spa, Mactan

Property: Crimson Resort and Spa, Mactan
Address: Seascapes Resort Town | Mactan Island, Lapu Lapu 6015, Philippines
Phone Number:
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Lapu Lapu
#3 Luxury Hotel in Lapu Lapu
#3 Romantic Hotel in Lapu Lapu
#4 Family Hotel in Lapu Lapu
#4 Business Hotel in Lapu Lapu
#4 Spa Hotel in Lapu Lapu
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Crimson Resort and Spa, Mactan 5*
Number of rooms: 290
Official Description (provided by the hotel):
Synonymous with luxury and personalized service, Crimson Resort and Spa is the new destination and resort to experience. Nestled in one of the country's most prestigious tourist destinations, this exclusive piece of paradise is just 15 minutes away from the Mactan International Airport. ... more   less 
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Also Known As:
Crimson Resort And Spa, Mactan Hotel Lapu Lapu
Crimson Resort And Spa, Mactan Cebu Island/Mactan Island

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