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“Solid choice for Cebu” 4 of 5 bubbles
Review of Crimson Resort and Spa, Mactan

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Crimson Resort and Spa, Mactan
Ranked #4 of 30 Hotels in Lapu Lapu
London, United Kingdom
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Solid choice for Cebu”
4 of 5 bubbles Reviewed 7 June 2014 via mobile

I've previously stayed at both the Movenpick and Shangri La hotels in the Mactan/Lapu Lapu area, so decided to take a gamble on a short weekend break with a friend and went for a non-international chain. It paid off. Same coastline, same facilities and activities, fraction if the price.

The accommodation is lovely; individual, chalet style houses, not a high-rise hotel block in site. Good beds, hot water, clean etc. the reception area is beautifully done,very calming.

The food was pretty good -breakfast not as good as the other hotels but if you had a freshly made omelette and ordered a latte you can avoid the pitfalls if the cold buffet and tasteless filter coffee! The dinner choice also included an excellent spinach and paneer stack for the vegetarians like me.

The best thing -and I almost don't want to mention it on trip adviser -was the spa. No idea why but it was completely empty, the facilities are great (outdoor pool, outdoor jacuzzi, sauna, steam room) and I had the best massage of my life. And all significantly cheaper than other good spas.

So, choose Crimson if you want that classic resort beach break, without the top dollar price tag.

Stayed May 2014, travelled with friends
Helpful?
3 Thank SamC123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Crimson Resort and Spa, Mactan, responded to this review, 14 June 2014
Dear Andy,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Kristofer Quadros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (337)
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Singapore River, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 6 June 2014

It doesn't happen many times that I go back to a resort where I have been before. Our trip to Crimson Resort Mactan in June this year was the third time and that because we always get pampered in many ways. It started with a value for many upgrade from a Garden View Villa to an Ocean Villa with true privacy.The check-in staff must have overheard that it was our wedding anniversary and a cake made to our "home". Private free flow evening cocktails and a private breakfast restaurant for those who stay in an Ocean Villa again made us feel special. The fact that the Azura bar by the beach is undergoing an upgrading with an overall redesign possibly to something like a Bar on the Rocks wasn't an issue for us as the resort set up a nice temporary bar even closer to the water and the water sports facilities. Water and beach are kept clean at all times as in fact is the whole resort, something I don't take for granted by experience. Needless to say that the staff is professional and yet so natural when serving you. In all aspects we love that place and will definitely make it back there again soon even if it should be only for a few days or a long weekend. Crimson, keep it up!!

Room Tip: If budget is not an issue I do recommend the Ocean Villa. Once you enter the villa it will be with a...
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MKASHOFF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Crimson Resort and Spa, Mactan, responded to this review, 11 June 2014
Dear MKAshoff,

I did thank you just a couple of days ago and once again a heartfelt thank you for this post here on tripadvisor. All of us look forward to welcoming you back


Sincerely,

Kristofer Quadros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

As with any business the staff will make it or break it and for the Crimson it is the staff that genuinely make it the friendly relaxed place that it is. They are always very proactive and ready to offer assistance or to simply greet you and wish you a good day while at the same time being very professional. Dining in the Saffron is an especially wonderful experience with everyone remembering what you like (we were there for ten nights) and happy to answer any questions you might have. I even missed some of them when they had a well-deserved day off. Lee Ann, Mary Ann, Jacky and Ivy deserve very special mention but everyone was great.
Other family members we had stay for a night, while we were at the Crimson, were equally pampered and looked after. As there were three children, the well-designed, fully supervised, swimming pools that catered for different ages, were the main attraction for them.
The accommodation is off a high standard and the housekeeping staff were always eager to fit in with our schedule. Overall it was a great experience and I would recommend the Crimson to anyone. My main activities during my stay were the Gym and the pool.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Crimson Resort and Spa, Mactan, responded to this review, 13 June 2014
Dear Peter ,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

Indeed, our staffs are very pro-active and assure guest satisfaction.
I have shared your feed back with my team particularly with Lee Ann, Mary Ann, Jacky and Ivy which have been delighted for your appreciation. Looking forward to be of service with you.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Kristofer Quadros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 3 June 2014 via mobile

The place and facilities are all nice. Staff is friendly and they have good spacious rooms, but their pool can be deceiving as it isn't that big as you see on their website pictures. They also don't have a lot of pool beds and they should add a lot more because it gets completely occupied very quick. Food is okay, nothing great. But tried their spa and that was a great experience. A masseuse named Jason gave me a massage and it was the best I had in years.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Mau S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Crimson Resort and Spa, Mactan, responded to this review, 12 June 2014
Dear Mau S,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I have shared your feedback with Jason who was delighted that you enjoyed your treatment. My team is also happy that you enjoyed the service levels at the Resort.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Kristofer Quadros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

Booked here on April and we were blown away by this place. We never expected this as a very serene and nice place. Although this is just so far from the main road and no signs on the main road too but it's ok we just asked around and people are very helpful. We enjoyed out stay here even if we only booked for a night just to see the place. Buffet was good, a mix of american and local filipino breakfast, lots of fruits and different kinds of pastries and juices. The staff here are very nice too! They upgraded us to a garden view room. Room was huge, nice and very quiet. If you want a very relaxing vacation then definitely stay here.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Disturbedangel13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Crimson Resort and Spa, Mactan, responded to this review, 13 June 2014
Dear Angel,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

We are working hard to achieve customer satisfaction. I have shared your feedback with my team and it is always encouraging when guests appreciate our work.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Kristofer Quadros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reno, NV
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

My girlfriend and I were looking to spend some time away enjoying the sun, sand and water. Although there are many places in the Philippines, we decided this time to visit Cebu. The Crimson resort is a peaceful quiet hideaway place tucked in between some of the larger resorts on Mactan Island. The low villas are peaceful, beautifully build and located. The gardens are meticulously maintained by the warm welcoming Cebuanos. Everything is sized just right, from the breakfast place to the pool, the wonderful beach and the warm ocean. We went parasailing and snorkeling and had a great time.

I highly recommend this place to anyone who wants to 'escape' and enjoy time by themselves. Weekends tend to be busier but the weekdays were awesome. Special thank you to Sue-Ann Smets and Jamal and all the others for their kindness and warm smiles.

They are finishing what appears to be a wonderful bar and restaurant right at the beach. I can only imagine that soon one you enjoy a hopefully quiet romantic night sipping a cool drink looking at the stars. The staff is so genuinely kind and warm. The Filipino hospitality remains the best in the world.

Wonderful place and we highly recommend it.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank PDRReno_NV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Crimson Resort and Spa, Mactan, responded to this review, 12 June 2014
Dear PDRReno_NV,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I have shared your feedback with Lee Ann and Jamal who are ecstatic at being recognized. The new bar would be open mid September and believe it would be the best that Mactan has to offer. Look forward to seeing you there.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Kristofer Quadros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cebu City, Philippines
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 31 May 2014

Our stay was sponsored by a friend and we were given a de luxe room for 2 nights. The reception staff (Mardeline?) was so so gracious to show us their villas. The ocean front villas were so lovely. We wanted to upgrade but we decided to do so next time as we are from Cebu. All the staff were so courteous, no exceptions, including the gardeners. Even if we stayed in a deluxe room with no view, we had a relaxing time at the beach area. We had dinner at the azure bar which had an open movie where you lie on lounging chairs on our first night which happened to be a Wednesday with free first round of popcorn. Food was pricey and a bit disappointing, but the ambience made up for it. In terms of service, this is the best hotel we have stayed in, so far. Keep it up!

Room Tip: If you can afford it or if you want to splurge for at least a day, stay in an ocean front villa. It...
See more room tips
  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mami032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Crimson Resort and Spa, Mactan, responded to this review, 2 June 2014
Dear mami032,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I have shared your feedback with my team who are delighted to have been of service. We are also glad that you enjoyed the "Movie under the stars" which is a recent addition and is being well received. I have also shared your feedback with my culinary tea, who are looking forward to your return so they can showcase their talent.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Kristofer Quadros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crimson Resort and Spa, Mactan

Property: Crimson Resort and Spa, Mactan
Address: Seascapes Resort Town | Mactan Island, Lapu Lapu 6015, Philippines
Phone Number:
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Lapu Lapu
#3 Luxury Hotel in Lapu Lapu
#3 Romantic Hotel in Lapu Lapu
#4 Business Hotel in Lapu Lapu
#4 Spa Hotel in Lapu Lapu
#4 Family Hotel in Lapu Lapu
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Crimson Resort and Spa, Mactan 5*
Number of rooms: 290
Official Description (provided by the hotel):
Synonymous with luxury and personalized service, Crimson Resort and Spa is the new destination and resort to experience. Nestled in one of the country's most prestigious tourist destinations, this exclusive piece of paradise is just 15 minutes away from the Mactan International Airport. ... more   less 
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Also Known As:
Crimson Resort And Spa, Mactan Hotel Lapu Lapu
Crimson Resort And Spa, Mactan Cebu Island/Mactan Island

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