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“Beautiful place, Great service”

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Crimson Resort and Spa, Mactan
Ranked #4 of 32 Hotels in Lapu Lapu
Certificate of Excellence
Reviewed 13 June 2014

everything is great and perfect. the resort and rooms are very comfortable and clean, staff are very attentive and they will make sure you have a great experience during the stay. the beach is breathtaking the resort is well maintained

Room Tip: ocean view villas are the best
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  • Stayed: June 2014, travelled as a couple
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1  Thank Farzaneh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded 17 June 2014

Dear Farzaneh ,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I am glad that you enjoyed your experience in our resort. Indeed, Crimson Resort and Spa is a perfect place to relax. We make sure that our guests are comfortable and are pampered very well. We strive not only to satisfy our guests but as well exceed their expectations through our heartfelt service. I have shared your feedback with my team and they were very delighted that you appreciate their efforts.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Kristofer Quadros
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,636 - 2,642 of 3,819 reviews

Reviewed 12 June 2014

room is good. super spacious....
food is yummy specially steam liempo.
staff are nice and they are approachable.
can accommodate business team building and some sort of meetings.
price is good, they can give you discounts.

  • Stayed: June 2014, travelled on business
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1  Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded 14 June 2014

Dear Michael G,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Kristofer Quadros
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

It was second time staying at crimson resort and spa and I must say that the experience was even better the second time around!

The statf of the hotel where all so warm, friendly and ready to help. You can truly experience the true Filipino hospitality at Crimson. The staff always smiled and greeted us guests whenever they pass us in the walkways. And they were also ready to offer their help when i had questions and requests.

The room was also amazing with super relaxing beds and spacious bathrooms. And the activities at the resort provide quests wih entertainment and exercise if hey're getting bored.

The location of the resort is perfect for a get away as it is quite far from the hustle and bustle of the city proper and it really feels like your on an isolated stretch of beach where you can truly relax and forget about your troubles. That being said, it can be quite difficult if you do want to go the city for shopping or other tourist sites because it is quite far. The resort offers a free shuttle service to the city but the intervals are quite far in between.

The facilities are average. The pool wasn't that big but it was beautiful overlooking the view of the beautiful sea. I spent some time at the gym and found that they had good equipment considering the fact that it was a resort gym. The instructors were all helpful and engaging as well.

The spa was amazing! It's like a get away within a get away. The spa had its own secluded area at the resort where it was so peaceful. The therapist i got displayed great knowledge and skill that made my massage such a wonderfully relaxing experience. I wish that the hotel had a separate public access steam room and sauna because you could only access these facilities when you availed a spa treatment which are quite pricey (but definitely worth it).

Bottom line though is that i truly had an excellent experience at Crimson because of their staff. Special thanks to junjo and madelaine from the front desk and markie (you were really entertaining!) and gio for making this trip an awesome one.

See you again soon crimson! Guest room no.139 june 10-12 2014

Room Tip: If not on a budget, the ocean villas would be the perfect choice but the deluxe garden rooms are gre...
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  • Stayed: June 2014, travelled with family
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1  Thank Jeremy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded 17 June 2014

Dear Jeremy ,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I am glad that you really enjoyed your 2nd time in our resort. As what you have experienced, we are striving not only to satisfy our guests but exceed their expectations as well. I have shared your feedback with my team especially with Junjo, Madelaine, Markie and Gio. They were very delighted that you appreciate their outstanding service and efforts. Regarding our facilities, I do believe that there is always room for improvement and I assure you the next time you come back here it would be a greater experience.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Kristofer Quadros
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

Even though the place was far from the city, the amenities they had is great all their staff are hospitable. The place is clean and the staff are friendly. Over all the place was a great place to escape from the city. The scenery is all nature a combination of Sea and Clouds. :)

  • Stayed: June 2014, travelled as a couple
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1  Thank anne18_cebu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded 14 June 2014

Dear anne18_cebu,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

We are glad that you enjoyed the peace and serenity and once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Kristofer Quadros
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014 via mobile

I've previously stayed at both the Movenpick and Shangri La hotels in the Mactan/Lapu Lapu area, so decided to take a gamble on a short weekend break with a friend and went for a non-international chain. It paid off. Same coastline, same facilities and activities, fraction if the price.

The accommodation is lovely; individual, chalet style houses, not a high-rise hotel block in site. Good beds, hot water, clean etc. the reception area is beautifully done,very calming.

The food was pretty good -breakfast not as good as the other hotels but if you had a freshly made omelette and ordered a latte you can avoid the pitfalls if the cold buffet and tasteless filter coffee! The dinner choice also included an excellent spinach and paneer stack for the vegetarians like me.

The best thing -and I almost don't want to mention it on trip adviser -was the spa. No idea why but it was completely empty, the facilities are great (outdoor pool, outdoor jacuzzi, sauna, steam room) and I had the best massage of my life. And all significantly cheaper than other good spas.

So, choose Crimson if you want that classic resort beach break, without the top dollar price tag.

Stayed: May 2014, travelled with friends
3  Thank SamC123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded 14 June 2014

Dear Andy,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Kristofer Quadros
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

It doesn't happen many times that I go back to a resort where I have been before. Our trip to Crimson Resort Mactan in June this year was the third time and that because we always get pampered in many ways. It started with a value for many upgrade from a Garden View Villa to an Ocean Villa with true privacy.The check-in staff must have overheard that it was our wedding anniversary and a cake made to our "home". Private free flow evening cocktails and a private breakfast restaurant for those who stay in an Ocean Villa again made us feel special. The fact that the Azura bar by the beach is undergoing an upgrading with an overall redesign possibly to something like a Bar on the Rocks wasn't an issue for us as the resort set up a nice temporary bar even closer to the water and the water sports facilities. Water and beach are kept clean at all times as in fact is the whole resort, something I don't take for granted by experience. Needless to say that the staff is professional and yet so natural when serving you. In all aspects we love that place and will definitely make it back there again soon even if it should be only for a few days or a long weekend. Crimson, keep it up!!

Room Tip: If budget is not an issue I do recommend the Ocean Villa. Once you enter the villa it will be with a...
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  • Stayed: June 2014, travelled as a couple
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1  Thank MKASHOFF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded 11 June 2014

Dear MKAshoff,

I did thank you just a couple of days ago and once again a heartfelt thank you for this post here on tripadvisor. All of us look forward to welcoming you back


Sincerely,

Kristofer Quadros
Resident Manager

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Reviewed 3 June 2014

As with any business the staff will make it or break it and for the Crimson it is the staff that genuinely make it the friendly relaxed place that it is. They are always very proactive and ready to offer assistance or to simply greet you and wish you a good day while at the same time being very professional. Dining in the Saffron is an especially wonderful experience with everyone remembering what you like (we were there for ten nights) and happy to answer any questions you might have. I even missed some of them when they had a well-deserved day off. Lee Ann, Mary Ann, Jacky and Ivy deserve very special mention but everyone was great.
Other family members we had stay for a night, while we were at the Crimson, were equally pampered and looked after. As there were three children, the well-designed, fully supervised, swimming pools that catered for different ages, were the main attraction for them.
The accommodation is off a high standard and the housekeeping staff were always eager to fit in with our schedule. Overall it was a great experience and I would recommend the Crimson to anyone. My main activities during my stay were the Gym and the pool.

  • Stayed: May 2014, travelled with family
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2  Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded 13 June 2014

Dear Peter ,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

Indeed, our staffs are very pro-active and assure guest satisfaction.
I have shared your feed back with my team particularly with Lee Ann, Mary Ann, Jacky and Ivy which have been delighted for your appreciation. Looking forward to be of service with you.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Kristofer Quadros
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crimson Resort and Spa, Mactan

Address: Seascapes Resort Town | Mactan Island, Lapu Lapu 6015, Philippines
Phone Number:
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Lapu Lapu
#3 Luxury Hotel in Lapu Lapu
#3 On the Beach Hotel in Lapu Lapu
#4 Business Hotel in Lapu Lapu
#4 Spa Hotel in Lapu Lapu
#4 Family Hotel in Lapu Lapu
Price Range: £132 - £473 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crimson Resort and Spa, Mactan 5*
Number of rooms: 290
Official Description (provided by the hotel):
Synonymous with luxury and personalized service, Crimson Resort and Spa is the new destination and resort to experience. Nestled in one of the country's most prestigious tourist destinations, this exclusive piece of paradise is just 15 minutes away from the Mactan International Airport. ... more   less 
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Also Known As:
Crimson Resort And Spa, Mactan Hotel Lapu Lapu
Crimson Resort And Spa, Mactan Cebu Island/Mactan Island

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