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“Wonderful luxury retreat”

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Shangri-La's Mactan Resort & Spa
Ranked #2 of 32 Hotels in Lapu Lapu
Certificate of Excellence
Reviewed 17 March 2011

I visited for a weekend respite while on business in Manila. I'm definitely a fan of the Shangri La in the first place. I viewed this property on the web site and it really was all I hoped for. The location is absolutely beautiful and offers a variety of activities. I went to relax and enjoy the beach. The location is incredibly easy to get to, about 15 minutes from the airport.
The staff is typically Shang wonderful. They really went out of their way to visit with me and make me comfortable. I was wisked right from the door to in-room check in. The room was not as nice as I expected for the rate however I didn't go to stay in the room. It was impeccably clean. The bed and linens are extremely comfortable and I always sleep well at a Shangri La. The room is stocked with upscale amenities also. The view was incredible since I was on the 9th floor facing the pool and beach.
I ate at three restaurants within the resort. The Tides buffet is well stocked with a variety of choices. There is definitely something for everyone there. The pool side restaurant had wonderful gourmet choices as well as the standard burgers and pizza. The Cowrie Cove restaurant on the waterfront is exceptional. The location is very beautiful and very romantic. The seafood was fresh and grilled to perfection. They also have a bar and a nice wine selection.
The beach is small but beautiful. There is a good variety of sports equipment available for water sports. The snorkeling was great!
The entertainment in the lobby lounge was very good.
The wifi was a disappointment. The available areas were limited and the strength of the signal was not adequate to over come another signal that constantly interfered. It was only a small irritation.
I enjoyed this property so much I'm returning in 2 weeks.

  • Stayed: March 2011, travelled solo
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1  Thank KTNashTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,601 - 2,607 of 3,783 reviews

Reviewed 15 March 2011

We have stayed at the hotel several times during the past 12 months. Our stay this time around was fantastic, the staff were wonderful and treated us as loyal, returning guests. The resort is managed very well, the food is great and the beach/water experience is very impressive....even after arriving from Boracay the day before! This resort is just a pleasure to stay in, comfortable, luxurious and stress-free. It was the perfect end to our vacation.

  • Stayed: March 2011, travelled as a couple
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1  Thank BomBom033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2011

Collectively our fourth trip to the Shangri-la in Mactan Island with the last visit being in Jan 2010.

The service, attention and improvement in the facilities looks like the Management team has listened and acted on customer feedback. The guests staying at the hotel range from tourist to locals and that make the general feel less sterile.

The hotel is not the newest on the island, but it is well maintained and the staff mentioned the RM (I have no idea what that title is....) is driving to improve the customer experience.

So...thanks RM, it's working!

  • Stayed: March 2011, travelled as a couple
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1  Thank 2007_TnT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2011

Rooms are a little old but well maintained. Bed was very comfortable. Stayed in a standard room with balcony overlooking pool. Pool facilities and surrounding gardens are fantastic. Beach is amazing- beautiful sand and crystal clear water full of fish life but need to be early to get a sunchair. Lots of food options which is reasonably priced. Very good gym and visit the spa for massage if get time. Very difficult to get a cab and staff would not book from the room which was a little poor- ended up having to get a motorcycle taxi which I was thankful to survive.

  • Stayed: February 2011, travelled with family
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1  Thank Alena&Steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2011

We expected not much when we booked at Shangri-la Cebu as we are not fond of huge hotels, but to think we travelled all the way from cold Switzerland we just wanted to get to the nearest beach resort, relax and have some sun. We were picked up at Mactan Airport by the hotel private car (900.00 pesos) and our drive was just as smooth as silk. Arriving at the hotel after 15minutes drive, the friendly concierge looked after our luggages while we were checking in and the charming, pretty hostesses served us very refreshing welcome drinks. Voilà, our holidays just have wonderfully began. The room we had at the ocean wing was fantastic, the view of the endless ocean, the green hotel sorroundings and the huge room so clean, the bed sheets and the towels so clean and white plus the cleaning team very friendly and polite. The hotel provides so many amenities including rubber sandals for the beach! What can i ask more? The beach is just fabulous, very clear and clean, you can see a lot of harmless fishes (no sharks!) swims beside you! The sand is very fine and white and we were lucky the beach was not crowded. The place is very exclusive, food and drinks nearby , the service personal were always there to attend our needs. Breakfast-buffet is grandeous with the selection of Asian (Filipino, Japanese, Korean), European and Ami food plus a wide choice of tropical fruits! Here i don't want to miss to mention the wonderful staffs who spoiled us so much with their hospitality & friendliness like SYLVIA from the pastries and HERMAN with his Ensaimadas (who brings it personally to our table), and the untiring and always smiling service staffs like JEHEL, ROMULO, IVAN, HERMAL, thank you so much! Our teenager son loved the italian restaurant for a change and we had dinner there 4x. This is the best Italian restaurant in town, no doubt (try risotto ai funghi and their tiramisù!) the price is just reasonable. Thanks to AL who is very nice to us and served the food always on time. The hotel staffs including the gardeners are just so friendly and nice, so amazing, we never experienced such friendliness which is coming from the heart. We stayed in the hotel a total of 7days, only twice we went out to the city to visit the Sto. Niño Church and see some relatives but othewise at the hotel we had all what we need - it's paradise. It was so hard to leave for Zürich after such a wonderful experience, but we will come again and can't almost wait until next year.

  • Stayed: February 2011, travelled with family
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1  Thank jasminforch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2011

The hotel is completely kids and parent friendly with slide at swimming pool, paid play area, beautiful private beach where fishes could be seen, good restaurants (except Chinese food). Also, they are renovating the Main Wing. Very relaxing.

  • Stayed: February 2011, travelled with family
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1  Thank WinnieHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2011

I recently stayed with wife and son. We had a great time and all the staff were friendly and courteous. The location is great and the beach cafe was awesome. Would recommend to anyone wanting a tropical paradise to relax.
Great for kids, plenty to do.

  • Stayed: February 2011, travelled with family
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Thank KP1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Family Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
Price Range: £207 - £359 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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