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“A great surprise awaits in Cebu”

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Shangri-La's Mactan Resort & Spa
Ranked #2 of 32 Hotels in Lapu Lapu
Certificate of Excellence
Reviewed 13 October 2007

When you think of the Philippines what comes to mind? For me the idea of travelling to the Philippines wasn't high on my list. I ended up going there for business starting in 2005 and I can say that I've somewhat changed my tune, especially when it comes to Cebu and the amazing resorts there.

Cebu City is a developing metropolis. Most of the city is still a relfection of the poverty facing the country as a whole. But Cebu seems to rise above to show change and character. In Cebu City you will find business is growing and technology is becoming a driving force in that growth. There are IT business parks where call centers staff young energetic college graduates 24hrs a day. There are sidewalk cafes and coffee shops in the business parks and the malls are swarming with people too. Overall the people are tremendously friendly and they speak English, so there is no language barrier that you may find elsewhere in Asia. You still have to be street smart in Cebu and carefully choose the areas you visit. But all in all, if you are a seasoned traveller you'll know what to do and what not to do to keep yourself safe. If you aren't a savvy traveller, I'd suggest sticking to the resorts or group activities or going to the malls. But once you see the resorts you may never want to leave.....

These are the true gems of Cebu. The resorts that you find on Mactan Island. As you drive across the bridge from Cebu City onto the island you can see that the flavor changes from metropolis to town to beautiful resorts. As you enter the island, the streets are still lined with shanty buildings supporting fruit stands, lunch stops and even sundries needed by the people. As you make your way across the island you pass the spot where Lapu Lapu killed Magellen as he tried to come ashore. You continue down the winding road and find youself at the entrance to the resorts. Most recently I stayed at the Shangri-La resort on Mactan Island. The photos and remainder of this review pertain to this hotel.

When you enter the Shangri La you are delighted with an open air hotel that the breeze flows through out to the ocean. The staff immediatly greets you and takes your luggage so you don't have to drag it around. The counter staff was very pleasant, English speaking and helpful. Quickly I passed from the counter to a bellman who escorted me down the long open air hallways to the "ocean" wing. When I entered my room an extremely comfortable king size bed awaited me, a clean and nicely decorated bathroom and even a small sitting area with a sofa that was perched infront of the sliding glass doors and a small balcony. I arrived at night and when I looked out my windows I could only see the shining lights of the Hilton resort a couple miles away.

The next moring when I awoke and I opened the curtains, I was surprised. Amazing blues ranging from light to dark highlighted the ocean view as far as my eye could see. I made a small pot of coffee in my room and sat out on the balcony taking in the smells and the scenery.

The rest of my weekend was just as relaxing. I spent time on the private beach with pristine white sands soaking up the sunshine. I splashed in the clear waters of the pools, enjoyed a few drinks at the beachside cabana, had delicious food at the breakfast buffet and hotel restaurants. I even took a few hours out to get a massage at the CHI Spa located right there in the resort. Let me tell you, after a week of working in Cebu City, this was one great weekend. I would reccomend the Shangri La Mactan island to anyone. And at $199/night including breakfast, I think it was an absolute steal. So expand your horizons and think about Cebu next time you want an adventure mixed with absolute luxery and pampering.

1  Thank Austin78745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 12 October 2007

Shangri-La Mactan is a nice resort if you want to splurge and treat yourself and your family. The Chi Spa is probably a bit overrated; althought no doubt they have been trained, many of the therapists appear to be new and inexperienced. There is also way too much "ceremony" (i.e., foot washing and use of scents), which results in less emphases on the actual massage session.

There are worthwhile outdoor activities available; restaurants to try; entertainment at the lounge to enjoy; a modern gym with sauna; a well-manicured landscape and maintained facilities; several gift shops; an outdoor game room; and a reliable and solid staff.

One benefit of Shangri-La is that it is not too far from Cebu City, so if you're raring to spend a day or two out of the city, Shangri-La is conveniently located only a relatively short distance away.

Overall, a worthwhile get-away close to Cebu City.

GeoVan

  • Stayed: June 2007, travelled with family
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1  Thank Geovan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2007

third time here. my first time was my eldest sons bday and now it was
my youngest daughters bday. They even gave a cake with candle. The only problem i had was the package I booked.I booked on phone and the
reservation told me that my package is a value vacation which includes 2 dinner. But when I checked out the bill on tides was there. And they told me that it was not the package that was booked. Given there was a mistake in the reservation, I booked for another room upon checking in and I even asked the front desk if she gave me the same package the value vacation and she even said yes. I suggest that the fornt desk personnel should know the package that the guest booked so that there will be no conflict upon checking out. Other than that everything is nice in this place especiallly for kids!

  • Stayed: October 2007, travelled with family
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3  Thank kaicon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2007

Third time here and enjoyed it once again. My only comment is that the original pool should get an overhaul. The new pool was great.

  • Stayed: June 2007, travelled with family
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3  Thank Gary2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TWrightCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this reviewResponded 31 August 2007

Thank you for staying at Shangri-La's Mactan Resort & Spa.

I have noted your comment on our main pool. Please be advised that our main pool maintenance which includes re-tiling started on Aug. 18 and will be finished on Sept. 15, 2007.

Your feedback is much appreciated and I would like to assure you that we shall continue to look at opportunities that would further enhance our product and services.

Yours sincerely,

TIMOTHY WRIGHT
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2007

Shangri-la definitely keeps up to thier standards especially this beautiful beach hotel where your stay will be just perfect! The hotel offers so much, good, clean and expansive rooms and many food choices! The Chi Spa is one big highlight! Apart from that, the staff are extremely friendly and you'd be surprised that many of them speak more than just one language.

  • Stayed: January 2006, travelled as a couple
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4  Thank kmgk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2007

An absolutely amazing resort with so much activity and things to do.

The grounds are remarkebly well manicured and the beach pristine. The resort was busy but there was always a chair and umbrella to shelter from the sun.

The staff are sensational too and the recognition second to none. Variety of restaurants is special too - be sure to take time out for a 5pm cleansing ale at the beach bar.

Do remember to book time for Chi the spa. One word - indulge

  • Stayed: July 2007, travelled on business
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5  Thank RugbyRob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2007

For the money we paid to stay in this resort, we expected world class amenities and service and we got them. We upgraded our two suites to the resort's presidential suite for a few hundred dollars more and don't regret it. The suite was over 2000 sq. ft., we availed of the free unlimited laundry (we had 5 days worth of dirty laundry), and we also received complimentary breakfast and dinner. The suite had sweeping views of the resort grounds and the beach.

The facilities and the grounds have all been covered by previous reviewers so there's no point in describing them.

What really pleased us most was the hotel staff's honesty and willingness to go the extra mile to help their guests. My husband forgot his wallet in the suite and realized that it was missing when we were forty minutes to boarding our flight out of Mactan Island to Manila. I called up the front desk in the Ocean Wing of the resort and, without hesitation, asked the front desk personnel to drop what she was doing and help us with our predicament. My husband had about $7000 in his wallet. That's about two years' salary for a housekeeper in the Philippines. After a few anxious minutes, the hotel let us know that they have retrieved the wallet and that they were sending the shuttle to the airport to give us the wallet. Every single dollar and credit card was accounted for! Because of airport security, we didn't get to thank the driver properly and we didn't get the chance to get the employees' names because the gate was about to close. We intend to do something about it, though, and writing this review is just one of them.

Our sincerest thanks to these honest and caring resort employees!

  • Stayed: July 2007, travelled with family
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8  Thank WanderingAmerican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
Price Range: £212 - £312 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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