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Shangri-La's Mactan Resort & Spa
Ranked #2 of 32 Hotels in Lapu Lapu
Certificate of Excellence
Reviewed 4 November 2007

I had a great experience at Shangri-la Mactan. The facilities and aminities were great, and they have lots of activities for children. They had this playground for big kids with giant slides and etc. They also have this playroom for smaller children (free of charge, which is great). They had 2 pools, one was the infinity pool (small, but okay), and other one was larger and more kid friendly where you can play basketball, volleyball and etc in the pool. The rooms were spacious and clean. We stayed at the Ocean Wing, and the room was nice. We went to the Garden Wing to see a friend, and we felt that the room needs refurbishment.

There are a lot of restaurants to choose from. I think there were at least 5. I was also surprised to see Rustans inside the hotel. There was also a small TimeZone. Customer Service was great. The beach was bigger than what I expected. Sand was not powdery but not painful to walk on. The water was quite clean, but fish and corals were very few. Nothing much to see under water.

My only complaint with Shangri-La Mactan is that the food was quite expensive for its quality. Buffet during breakfast was okay, but if you're used to the buffets in Shangri-la Makati and Edsa, you would feel that food selection was somewhat limited.

But overall, we both enjoyed our stay there. And we would definitely go back again.

  • Stayed: November 2007
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1  Thank greenrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,690 - 2,696 of 3,649 reviews

Reviewed 22 October 2007

My husband and I just returned from 4 nights at the Mactan Shangri-La (after 1 night at the Manila Shangri-La). The Mactan property is secluded (not really within walking distance of anything), but that's
okay, because everything you need is right there on the property (although most of the extra curricular events were pricey, even by U.S. large-city standards). For example, 2 scuba dives plus rental equipment in the U.S. is approx. $100; Two scuba dives plus rental equipment at the Mactan Shangri-La is $125. (Seems wrong, given how strong the dollar is to the peso.)

The meals were about the same price as mid-to-high range meals in Chicago - - - which can be a shock to tourists traveling to the Philippines, since prices outside of the Shangri-La - in Cebu and most of the Philippines - are so much less expensive. But consider why you're staying at the Shangri-La. If you're wanting solid upper class accommodations without surprises, and with food and entertainment that you're accustomed to as a world-traveler, then the Shangri-La is for you, but be prepared to pay extra for that luxury. That said, the food at all the restaurants was wonderful. Some of the best food I've eaten in the Philippines.

The hotel property is flawless, and the services is flawless. Being a
person who frequents spas at least 2-4 times a month, I found the Chi
spa to be the best spa I've ever been to (and that's saying a lot!).

We stayed in the main building, vs. the ocean wing. It appears the ocean wing is newer, but we found our suite to be wonderful - no complaints at all (and a little closer to the center of everything).

The hotel has an extensive wine shop, one of Asia's Top 10 Spas (per Conde Nast & other travel magazine rankings), small satellite department store (Rustans), a 24-hour infirmary that can provide medical treatments & prescription meds, and many other amenities - a complete vacation city, no need to ever leave!

If you're a scuba diver, try Boyla Dive Center on Mactan. (032) 4921823 or [----]. Request Mokiey or Arnold as your dive master, and
boat #7 captained by Pajac. They completely took care of us - we never lifted a finger in or out of the water! (And it was less than half the cost of Shangri-La.)

  • Stayed: October 2007, travelled as a couple
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4  Thank CWB3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2007

Excellent resort! My wife and I stayed at the Shangri-la for 3 nights and we rented 4 rooms for her family to stay with us two nights. It was expensive but worth the cost. The free buffet breakfast is the best. It is a great place for kids as we had a bunch with us. The staff is very friendly. Everyone seemed to know it was my birthday. There are definitely cheaper places to stay but you get what you paid for. We had a fantastic time even with the main pool being down for maintenance.

I'm looking forward to seeing what the Shangri-la looks like at Boracay when it opens in a couple years. I would definitely go back to this resort again.

  • Stayed: September 2007, travelled with family
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3  Thank phileaglesfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2007

When you think of the Philippines what comes to mind? For me the idea of travelling to the Philippines wasn't high on my list. I ended up going there for business starting in 2005 and I can say that I've somewhat changed my tune, especially when it comes to Cebu and the amazing resorts there.

Cebu City is a developing metropolis. Most of the city is still a relfection of the poverty facing the country as a whole. But Cebu seems to rise above to show change and character. In Cebu City you will find business is growing and technology is becoming a driving force in that growth. There are IT business parks where call centers staff young energetic college graduates 24hrs a day. There are sidewalk cafes and coffee shops in the business parks and the malls are swarming with people too. Overall the people are tremendously friendly and they speak English, so there is no language barrier that you may find elsewhere in Asia. You still have to be street smart in Cebu and carefully choose the areas you visit. But all in all, if you are a seasoned traveller you'll know what to do and what not to do to keep yourself safe. If you aren't a savvy traveller, I'd suggest sticking to the resorts or group activities or going to the malls. But once you see the resorts you may never want to leave.....

These are the true gems of Cebu. The resorts that you find on Mactan Island. As you drive across the bridge from Cebu City onto the island you can see that the flavor changes from metropolis to town to beautiful resorts. As you enter the island, the streets are still lined with shanty buildings supporting fruit stands, lunch stops and even sundries needed by the people. As you make your way across the island you pass the spot where Lapu Lapu killed Magellen as he tried to come ashore. You continue down the winding road and find youself at the entrance to the resorts. Most recently I stayed at the Shangri-La resort on Mactan Island. The photos and remainder of this review pertain to this hotel.

When you enter the Shangri La you are delighted with an open air hotel that the breeze flows through out to the ocean. The staff immediatly greets you and takes your luggage so you don't have to drag it around. The counter staff was very pleasant, English speaking and helpful. Quickly I passed from the counter to a bellman who escorted me down the long open air hallways to the "ocean" wing. When I entered my room an extremely comfortable king size bed awaited me, a clean and nicely decorated bathroom and even a small sitting area with a sofa that was perched infront of the sliding glass doors and a small balcony. I arrived at night and when I looked out my windows I could only see the shining lights of the Hilton resort a couple miles away.

The next moring when I awoke and I opened the curtains, I was surprised. Amazing blues ranging from light to dark highlighted the ocean view as far as my eye could see. I made a small pot of coffee in my room and sat out on the balcony taking in the smells and the scenery.

The rest of my weekend was just as relaxing. I spent time on the private beach with pristine white sands soaking up the sunshine. I splashed in the clear waters of the pools, enjoyed a few drinks at the beachside cabana, had delicious food at the breakfast buffet and hotel restaurants. I even took a few hours out to get a massage at the CHI Spa located right there in the resort. Let me tell you, after a week of working in Cebu City, this was one great weekend. I would reccomend the Shangri La Mactan island to anyone. And at $199/night including breakfast, I think it was an absolute steal. So expand your horizons and think about Cebu next time you want an adventure mixed with absolute luxery and pampering.

1  Thank Austin78745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2007

Shangri-La Mactan is a nice resort if you want to splurge and treat yourself and your family. The Chi Spa is probably a bit overrated; althought no doubt they have been trained, many of the therapists appear to be new and inexperienced. There is also way too much "ceremony" (i.e., foot washing and use of scents), which results in less emphases on the actual massage session.

There are worthwhile outdoor activities available; restaurants to try; entertainment at the lounge to enjoy; a modern gym with sauna; a well-manicured landscape and maintained facilities; several gift shops; an outdoor game room; and a reliable and solid staff.

One benefit of Shangri-La is that it is not too far from Cebu City, so if you're raring to spend a day or two out of the city, Shangri-La is conveniently located only a relatively short distance away.

Overall, a worthwhile get-away close to Cebu City.

GeoVan

  • Stayed: June 2007, travelled with family
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1  Thank Geovan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2007

third time here. my first time was my eldest sons bday and now it was
my youngest daughters bday. They even gave a cake with candle. The only problem i had was the package I booked.I booked on phone and the
reservation told me that my package is a value vacation which includes 2 dinner. But when I checked out the bill on tides was there. And they told me that it was not the package that was booked. Given there was a mistake in the reservation, I booked for another room upon checking in and I even asked the front desk if she gave me the same package the value vacation and she even said yes. I suggest that the fornt desk personnel should know the package that the guest booked so that there will be no conflict upon checking out. Other than that everything is nice in this place especiallly for kids!

  • Stayed: October 2007, travelled with family
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3  Thank kaicon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2007

Third time here and enjoyed it once again. My only comment is that the original pool should get an overhaul. The new pool was great.

  • Stayed: June 2007, travelled with family
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3  Thank Gary2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TWrightCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this reviewResponded 31 August 2007

Thank you for staying at Shangri-La's Mactan Resort & Spa.

I have noted your comment on our main pool. Please be advised that our main pool maintenance which includes re-tiling started on Aug. 18 and will be finished on Sept. 15, 2007.

Your feedback is much appreciated and I would like to assure you that we shall continue to look at opportunities that would further enhance our product and services.

Yours sincerely,

TIMOTHY WRIGHT
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
Price Range: £213 - £307 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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