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“Loved my Shangri-La vacation”

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Shangri-La's Mactan Resort & Spa
Ranked #2 of 30 Hotels in Lapu Lapu
Certificate of Excellence
Metro Manila, Philippines
Level Contributor
64 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Loved my Shangri-La vacation”
Reviewed 29 August 2011

It was my first stay in Shangri-La's Mactan property and was pleasantly surprised when I was upgraded to a suite. Needless to say, I Loved, Loved, Loved our stay! Had a pleasant, relaxing stay. I definitely want to come back. Thanks Shangri-La!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Diageo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,506 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (648)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Manila
Level Contributor
104 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 21 August 2011

I am a regular at his property and this place is as you would always expect. The property is very well maintained, as expected; the rooms are superb, as expected; and the food is great, as expected. The pool and beach are clean and nice, as expected; the service is top-notched, as expected and the business center is efficient, as expected. Truly, this Shangrila property in Cebu, Philippines is as always, as you would expect from a Shangrila.
Keep up the good work.

Room Tip: Nice sea view rooms on the upper floors.
See more room tips
  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank EdgarAntonio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luzon, Philippines
Level Contributor
70 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 20 August 2011

i am from cebu and moved to manila and whenever i am in cebu . i stay in this hotel.
its a top class hotel so everything is a bit expensive.
staying here is very relaxing. although sometimes a bit crowded at the beach.

  • Stayed November 2010, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Solotraveller888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HK
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 August 2011

We attended a wedding in July at the Shangri-La Resort and we have to say the hotel did an amazing job. The service and the food were both outstanding. The staff went out of their way to cater to each guest. At one of the dinners, my son was starving and the buffet wasn't open yet as the Bride/Groom were running late. The staff ordered french fries from another restaurant for him. If you're looking for a wedding venue or just a fun family holiday this a good place to stay. My only compliant is the extra charges, for using the shuttle service to town or playing any games in the Kids zone or mini golf. This hotel caters to families and these services should be complimentary or have a kids club they can join to include all of this.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank HKFamily2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 August 2011

Just minutes away from from Cebu's Mactan International Airport is Shangri-la's Mactan Resort and Spa. You'll be mesmerized with the Island's natural sand, sea and sky and man-made attractions of various proportions: the captivating beach with fine-looking fishes that wade with you along the shore, the diverse exotic structures around the island that induce relaxation and festive mood, the charming room with a scenic view.
There's a wondrous venue for every recreation you may desire, a spa, a banquet, a sport recreation, a convention, a concert. All this within the hotel's expanse. You can indulge in a wide array of scrumptious dishes, served in buffet at The Tides. Complementary airport shuttles are also available for transfers to and from the airport and/or for downtown mall visits. Enjoy the sun here from March to May.

Room Tip: Book during special offers. Choose the beach view room
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  • Stayed September 2010, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Alfred C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
49 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 12 August 2011

Really friendly scuba diving team. Kenneth Singsong and Mami were excellent dive guides and great fun to be with. Diving and visibility was better than expected. Was pleased with the house reef with lots of fish. The coral still looks like it is in poor shape. One suggestion for management: let guests volunteer to help with the coral garden by planting coral etc. You can incentivize guests to help with a free drink afterwards (the welcome drinks on checkin would be sufficient). The waiter staff at the beach restuarant were terrible though. It took forever to clear plates and bring cutlery. They were turning away guests even though there was plenty of seats. A real shame!

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HongKongDivemaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redondo Beach, California
Level Contributor
95 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 11 August 2011

Perfect weekend getaway from Hong Kong. The resort caters to your every need and our need was to get away from the cold Hong Kong winter during Chinese New Year (yes, I've taken quite some time to write this review!!).
The prices are hiked very high during this time, but it was so worth it. The resort is only 10 minutes away from the airport. We got in at 5am and without being an elite member, they let us check into our room...they really went out of their way to make us feel comfortable during this extremely busy time!
I am really loving the Shang's in Asia...they know how to treat their customers right and of course the Free WiFi throughout the resort is a major bonus in my book!
The breakfast area was always riddled with screaming children and a complete disaster, a tip would be to eat outside without the aircon. Most parents with kids sit inside...so if you want some peace while you eat and drink your coffee, I would suggest this.
This place really caters to families, with so many activities for the kids and even a game room! My husband and I tried our game at airhockey and pool...had some good times!
The resort has it's own Under water Marine Park, which is just fabulous. A diving platform for you to swim to and rest on. A sunken ship lies deep below for those of you diving. We saw a sea snake as well as a giant jellyfish the size of a beachball, they were both so beautiful!
The resort is so huge you really don't ever have to leave!
We did have to go stake our claim every morning for beach chairs at 7am, that's the only hassle...but otherwise, everything is perfect. The food, the service, the staff, the grounds...everything is excellent. I highly recommend this hotel to everyone.

  • Stayed February 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank WeHeartTravel_143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Mactan Resort & Spa

Property: Shangri-La's Mactan Resort & Spa
Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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