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“A resort with family in mind”

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Shangri-La's Mactan Resort & Spa
Ranked #2 of 32 Hotels in Lapu Lapu
Certificate of Excellence
Reviewed 15 October 2013

All the reviews about the resort itself is spot on. Full facilities, refurbished rooms (only in the main wing, ocean wing has older rooms but bigger in size), fully trained and super courteous staff. The room prices were very reasonable but be prepared for Philippine taxes! The food at Tides (buffet) was pretty bad, in my opinion, but both Italian and Chinese restaurants were good.

The beach was nice but the water was not as clear or abundant with sea life. Probably too many tourists have destroyed most of the shallow water corals. Consider bringing aqua shoes as the beach has many sharp rocks.

A good selection of pools to choose from but many are children oriented, my kids enjoyed the mini water park with sprinklers and slides but it does get really loud with families. I would say the cleanliness of the pool waters are questionable.

The Adventure Zone (kids club) is a good option to park your kids incase you need a bit of quiet time. That was a plus.

Overall, great resort with clean, new rooms, lots of great entertainment for the kids but food was average.

  • Stayed: October 2013, travelled with family
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1  Thank msun4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,054 - 2,060 of 3,789 reviews

Reviewed 14 October 2013

Views and water were amazing. Spa experience was unforgettable (like the price :=)) but there's a also a free area in the Chi spa for those who would just like to wind down. All the employees were very attentive to our needs. In the restaurants, when we ask the waiters for something that is not on the menu, their answer was always that they could ask the kitchen to make it for us and they did! We stayed there 4 days, 3 nights, and had the daily buffet breakfast at Tides. We ordered the native cocoa breakfast drink each day to complement our meal. On the last day, we decided to switch to Aqua for breakfast. When our regular waiter at Tides knew that we were at Aqua, he walked over and brought us our native cocoa drink - something we never expected anyone would do. Really touched all of us. It made our stay there all the more special because of people like these.

  • Stayed: September 2013, travelled with family
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Thank Cnpila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013 via mobile

Stayed here with a group of friends and it was great. The service is the usual shangri-la high standard, and the staff was always friendly and eager to help.

There's a lot to do on the resort if you don't plan on venturing out. A couple of pools, nice beach. Lots of kids around, so it's family friendly. The restaurants aren't bad, either.

We didn't try the spa services - instead found a very good (and much cheaper) place called the Tree Shade, just five minutes walk up the main street. They have a pick up / drop off service too. Excellent value, give it a try!

For the more adventurous, try the local bbq chicken and roast pig from the street vendors. 100 pesos for a whole roast chicken!

Stayed: October 2013, travelled with friends
Thank Hayashi88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2013

This a huge resort and bit scary when you come first time. But it is nicely devided into bit separate parts and you never feel swamped. It is very well maintained and the rooms are excellent. Service is perfect Shangri La standard. Restaurants are good and we specially like the Italian. The aqua centre is super with very professional staff. Go directly there instead of booking in the lobby.
The beaches and pools are nice. Think the ocean view part is best. Breakfast was superb.
You will not be disappointed here.

Room Tip: Ocean view is probably best.
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  • Stayed: January 2013, travelled as a couple
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1  Thank Peter19502013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2013

This place is very special to us. We always try to stay here every time we go to the Philippines. In fact, we got married here at their little hut-chapel back in '03. Great resort, the amenities are world-class, the restaurants are definitely five-star, and the service staff are definitely topnotch! the beaches and pools offer a lot of fun for couples and families alike. Chi-spa was a good addition--now you can practically stay in the resort and have everything you'll ever want and need! If you do want to explore out of the resort, they offer a free shuttle bus to take you to the city center in Cebu (mainland).

Room Tip: get an ocean-view room--it is worth the "upgrade"
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  • Stayed: May 2013, travelled with family
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2  Thank TeamCrowder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2013

We had mixed feelings about the Shang. Here's why:

For the good:
- beach and water is probably one of the most beautiful in Asia that we've seen. Clear blue water, white sandy beach, and just stunning all around. There is a mini reef right in front with pretty colored fish swimming all around
- the resort has infrastructure and logistics built for a resort vacation - i.e., lots of restaurants and areas to keep your attention for a long weekend (which we did) and without ever having to leave the resort (also what we did)

For the not so good:
- rooms are a bit dated; walls are thin and can hear kids running around and yelling early in the AM
- resort is huge but overrun by families and kids (at least when we went) - even the 'adults only' bar had kids there when we went.... and we had to get up extra early to stake out beach seats - and by noon parts of the beach were more or less a kids screaming frenzy
- many of the pools and other areas of the resort are designed for kids with slides and water guns etc - great for kids but no use to us really

And the mixed:
- food and service were unremarkable
- pricing was OK

Overall: Seems like the best option in Cebu, but doesn't mean it's that great. The beach is probably the saving grace - otherwise nothing special

Traveler tip: try and go during non-peak times when less people will be there if you are going as a couple - if you are taking the family, peak time is fine there will be plenty of people to meet.

  • Stayed: April 2013, travelled as a couple
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1  Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2013

A fantastic resort - was there for business, but the sheer number of families there also spoke volumes about its family-friendliness. Great air conditioning, many facilities without you needing too far. Massive mounts of space.

Room Tip: Make sure you check that smaller-detail things are there - e.g. iron + board; nothing room service c...
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  • Stayed: October 2013, travelled on business
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Review collected in partnership with shangri-la.com
3  Thank RonnyJets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
Price Range: £207 - £363 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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