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“Family vacation over long weekend”

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Shangri-La's Mactan Resort & Spa
Ranked #2 of 32 Hotels in Lapu Lapu
Certificate of Excellence
Reviewed 3 November 2013

Very nice location - with own beach that is fully serviced and kept very clean.
Great snorkeling right off the beach, and full array of watersports from saling to jetski.

Super nice staff who go beyond the call of duty and are genuinely friendly

Enough activities to keep kids busy incl adventure zone and water play

Nice open lobby bar with live music at night

  • Stayed: November 2013, travelled with family
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Review collected in partnership with shangri-la.com
Thank a9600210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 November 2013

As a Canadian Expat living in Cebu, I've had to really adjust my expectations with certain things, especially the quality of service. Don't get me wrong; everyone is more than willing to please, warm, charismatic and an absolute pleasure to interact with. Unfortunately, most places fail to offer pro-active, forward-thinking service.

This is far from being an issue at this Shangri-La property.

I simply couldn't say enough about the staff. The recruitment and training teams deserve a lot of credit as not only are the staff very personable they are exceptionally trained.

My family and I have stayed at this property numerous times now; our stays have ranged from 1 to 4 nights long. On every occasion, our expectations have been exceeded and our positive experiences make us want to go back for more.

Check-in is fairly seamless and there always seems to be someone around to interact with my wife and daughter in the process. The bellboys are friendly and efficient.

The rooms are clean, modern and well appointed; we typically opt for their standard room as we never plan to spend much time in the room anyway. Despite this, we've been upgraded to ocean view rooms on a couple of occasions, which was nice of them. We did stay in a non-renovated room once and although outdated, it was still very clean but had a more rustic feel.

The property offers several restaurant choices but we especially enjoy their buffet due to the variety and quality. If there's one place where the service is a big disorganized, it's in the buffet restaurant primarily due to the chaos when it's busy.

The beach and pool staff are great. As I was taking diving lessons, my wife was walking to the beach with my daughter, and was carrying a bag on her shoulder. Out of nowhere, someone ran over to her and took the bag off her shoulder and carried it until they could secure a spot on the beach. Additionally, since we have a toddler, the beach staff always tries to save a nicely shaded spot for us under the huts, which is always appreciated. They bring beach toys without being prompted and really attempt to anticipate our needs.

This is a great place for families with children; they have an indoor kid's zone, plenty of outdoor space to run around, a kid's pool area and splash pad and generally speaking, the staff is excellent with children. This would also be a good place for couples or friends wanting to enjoy time together.

Their gym is also pretty decent compared to many other hotel gym's I've been to.

Does it compete with some of the top resorts in the world? No. Is it one of the best in the Philippines? Yes, and definitely the best in the Cebu region.

  • Stayed: October 2013, travelled with family
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Thank WorldIsMyOyster05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

My family and I recently stayed again in this beachfront resort. It is about 15 minutes to/from the airport. For a party of 4, we took a metered airport taxi (color yellow) and cost about Philippine Peso 200 (about USD5.00). Note that taxis have luggage space for 2 suitcases. The taxi driver also offered his services for a tour of Cebu for P1,500.00 (about USD37.00) for 3 hours. If you prefer a vehicle that offers more space or are in a large group, you can get a van for a fixed rate. The taxi/van booths can be located on the right side as soon as you exit the terminal building. For first time visitors, i would recommend the hotel's own shuttle service. It is more expensive but with no worries. Look for a hotel representative within the baggage claim area.

It is a large family-oriented resort and since it has gone through several renovations, you would not think it is a 20 year-old property. It is very popular not only to foreigners but to locals as well. It can get very crowded on weekends. We got a main wing seaview deluxe room which was recently refurbished and with a good view of their sprawling grounds, the pools and a bit of the sea. We got a king-sized bed with a pull-down single bed (just ask for bed covers/blanket). The room size is standard with free wifi all over the property. Security is very good with roaming guards on each floor but the elevators are not yet key card operable.

There are lots of activities for the kids and adults. You can go to the beach (but can be rocky as you further go out to the sea) or try the several pools for kids and adults. There is a toddler/children indoor playground; a small video arcade with pool tables, air hockey, etc. You can also play table tennis, tennis, six-hole golf, mini golf, etc. They also have a lot of water activities such as scuba diving, kayaking, jetskiing, etc. They have a fitness center (with a trainor) and jacuzzi, steam and sauna facilities which was free for hotel guests. They also have a spa center but did not try it out.

Their breakfast buffet (P1,500.00/adult or about USD37.00) is available at their main restaurant, Tides, and is also available at another restaurant, Acqua. With many hotel guests, we had to wait in line at Tides (i noticed this throughout the morning). They even had to extend the dining area to the lobby of their ballroom.

There are no convenience stores/malls within walking distance from the resort so best to be prepared or you can take their shuttle service which goes to the 2 major malls in downtown Cebu. They have several trips throughout the day but costs P150/adult each way (about USD4.00). Kids 5 yrs old and below are free.

I have stayed in this resort several times in the past and i always leave with happy memories. It was indeed an excellent family weekend getaway. Although it is expensive, it is worth it. My family and i will definitely be back soon.

Room Tip: Although more expensive, get a sea view room for better views of the resort.
See more room tips
  • Stayed: October 2013, travelled with family
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Thank TonyHyndman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

My wife and I are world travelers.
We've been to some of the best and worst hotels in the world.

Shangri-La is a very nice resort with very nice features not available anywhere else.
The beach and the coral reef in the Shangri-La marine reserve are unbeatable.

Dive shop is the best (and the most expensive) in Mactan.

Lobby is grand and check in easy.
There are several restaurant choices servicing some of the best food we've eaten.

So it's not at all bad choice for vacation.

Unfortunately, Wife and I have been to some of the best in the world so we see where Shangri-La drops the ball. If we weren't jaded with the best, this resort would easily get 5 star rating.

At this price point we expect:
Heated and clean pools.
The pools are cold in the winter and it's not very clear with silt on the bottom.

Plenty of seating and lounge chairs.
During high seasons there is not enough lounge chairs on the beach and we had to stake out our claim early in the morning. And the Koreans are not afraid of jumping in front of you to get their chairs. There is no VIP tent option.

Bug control.
There is Dengue fever in Philippines. At this price point, we expect the resort to have some sort of bug control to control mosquitos and flies.
During summer, there are so many flies and in the Philippines there are these tiny flies just a bit larger than fruit flies that you can't shoo away.
During one lunch I took a mayonnaise covered bun and swiped at the swarm forming over my lunch managed to catch several flies on the sticky mayonnaise.
Totally disgusting and totally unacceptable.

Despite these issues, this resort is perhaps the best in Philippines.
But is it best in the world? No.

Shangri-La Mactan is still an excellent choice for vacationers.
It's worth it for the beach, sun, marine life, diving, beach BBQ night, and culture shows.

There are lots of activities kids.

  • Stayed: August 2013, travelled as a couple
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Thank Jin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2013

Hotel staffs are well trained and always smiling. Attentive to our needs and requests. Breakfast buffet was organised and have a lot of choices.

Will come back again.

... and Cebuanos are very welcoming :)

  • Stayed: October 2013, travelled with family
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Review collected in partnership with shangri-la.com
Thank Gilbert_Gesmundo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2013

The room looks great. The staff members acknowledges you when you pass by, such as saying "hello." The pool activities were fun and my child loved the adventure zone. It was a wonderful experience staying at your resort with my family. Would love to come again.

  • Stayed: October 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
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Review collected in partnership with shangri-la.com
Thank Mv L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2013

If you are looking for a paradise in the city, then Shangri-la is thebest for you. The scenery, ambience, the complete amenities and facilities and most of all the pleasantness of the staff will surely make your stay enjoyable and memorable.

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank MissCenu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
Price Range: £212 - £315 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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