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“always the best”

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Shangri-La's Mactan Resort & Spa
Ranked #2 of 31 Hotels in Lapu Lapu
Certificate of Excellence
Cebu, Philippines
1 review
“always the best”
Reviewed 4 November 2013

Always my preferred, excellent sevice. people are happy to serve and are more than wiling to go out of their way to serve just to make our stay delightful. I would always recommend this hotel to my friends.


  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Carina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (658)
Date | Rating
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English first
Zamboanga City, Philippines
Level 4 Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 November 2013

The newly renovated Main wing has a more Zen type feel with its monochromatic design. It actually looks better than the rooms in the Ocean wing (where my parents stayed). Ocean wing rooms are just bigger in terms of room size.
My children had so much fun snorkeling, kayaking, jetskiing and building sandcastles. We enjoyed feeding the fish early in the morning. They are very colorful and calming to look at. Life vests are provided in both the beach and pool area. Beach toys are provided as well. They also enjoyed the big and mini water slide.
surprisingly, I didn't enjoy the breakfast like before. Maybe because it was overcrowded during our stay. But they have a wide array of breakfast buffet. Acqua pizza and risotto are a must try. My children also love Scoops ice cream.
Overall, we had a very memorable stay. The place is very child friendly. If you love the beach, Shangri-la's is well kept and clean.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Jing G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cebu
1 review
Reviewed 4 November 2013

100% excellent service and accomodation! The best resort & hotel in Mactan, Cebu. Would surely come back to spend holidays in this resort. Staff have the best excellent service. Rooms are excellent as well.


  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank pattypatpat08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
Level 6 Contributor
111 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 3 November 2013

Visited Cebu for approx. 4 days on business and was very pleased with choice of hotel. Full service resort with amenities that would rival any Caribbean resort (spa, multiple pools, plenty of dining options; kids activities, beach bar, etc.).

Rooms were very nice and spacious and most have a wonderful view of the waterfront. Room A/C is controlled by both thermostat and balcony door (meaning that if the door is open / or cracked, the A/C is cut off for economical reasons, so be careful that the door is shut properly or you might find yourself quite hot in a matter of no time (as it is really hot in Cebu)!

Should also be cautious with morning breakfast - as there are more birds than Alfred Hitchcock's movie of the same title - so if enjoying a morning bite to eat, I would recommend eating inside. Note - do not leave your table or the birds will have a field day!).

Overall - a very nice resort and would recommend highly....

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IrvingtonVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 November 2013

Very nice location - with own beach that is fully serviced and kept very clean.
Great snorkeling right off the beach, and full array of watersports from saling to jetski.

Super nice staff who go beyond the call of duty and are genuinely friendly

Enough activities to keep kids busy incl adventure zone and water play

Nice open lobby bar with live music at night

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank a9600210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cebu Island, Philippines
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 November 2013

As a Canadian Expat living in Cebu, I've had to really adjust my expectations with certain things, especially the quality of service. Don't get me wrong; everyone is more than willing to please, warm, charismatic and an absolute pleasure to interact with. Unfortunately, most places fail to offer pro-active, forward-thinking service.

This is far from being an issue at this Shangri-La property.

I simply couldn't say enough about the staff. The recruitment and training teams deserve a lot of credit as not only are the staff very personable they are exceptionally trained.

My family and I have stayed at this property numerous times now; our stays have ranged from 1 to 4 nights long. On every occasion, our expectations have been exceeded and our positive experiences make us want to go back for more.

Check-in is fairly seamless and there always seems to be someone around to interact with my wife and daughter in the process. The bellboys are friendly and efficient.

The rooms are clean, modern and well appointed; we typically opt for their standard room as we never plan to spend much time in the room anyway. Despite this, we've been upgraded to ocean view rooms on a couple of occasions, which was nice of them. We did stay in a non-renovated room once and although outdated, it was still very clean but had a more rustic feel.

The property offers several restaurant choices but we especially enjoy their buffet due to the variety and quality. If there's one place where the service is a big disorganized, it's in the buffet restaurant primarily due to the chaos when it's busy.

The beach and pool staff are great. As I was taking diving lessons, my wife was walking to the beach with my daughter, and was carrying a bag on her shoulder. Out of nowhere, someone ran over to her and took the bag off her shoulder and carried it until they could secure a spot on the beach. Additionally, since we have a toddler, the beach staff always tries to save a nicely shaded spot for us under the huts, which is always appreciated. They bring beach toys without being prompted and really attempt to anticipate our needs.

This is a great place for families with children; they have an indoor kid's zone, plenty of outdoor space to run around, a kid's pool area and splash pad and generally speaking, the staff is excellent with children. This would also be a good place for couples or friends wanting to enjoy time together.

Their gym is also pretty decent compared to many other hotel gym's I've been to.

Does it compete with some of the top resorts in the world? No. Is it one of the best in the Philippines? Yes, and definitely the best in the Cebu region.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WorldIsMyOyster05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level 4 Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 2 November 2013

My family and I recently stayed again in this beachfront resort. It is about 15 minutes to/from the airport. For a party of 4, we took a metered airport taxi (color yellow) and cost about Philippine Peso 200 (about USD5.00). Note that taxis have luggage space for 2 suitcases. The taxi driver also offered his services for a tour of Cebu for P1,500.00 (about USD37.00) for 3 hours. If you prefer a vehicle that offers more space or are in a large group, you can get a van for a fixed rate. The taxi/van booths can be located on the right side as soon as you exit the terminal building. For first time visitors, i would recommend the hotel's own shuttle service. It is more expensive but with no worries. Look for a hotel representative within the baggage claim area.

It is a large family-oriented resort and since it has gone through several renovations, you would not think it is a 20 year-old property. It is very popular not only to foreigners but to locals as well. It can get very crowded on weekends. We got a main wing seaview deluxe room which was recently refurbished and with a good view of their sprawling grounds, the pools and a bit of the sea. We got a king-sized bed with a pull-down single bed (just ask for bed covers/blanket). The room size is standard with free wifi all over the property. Security is very good with roaming guards on each floor but the elevators are not yet key card operable.

There are lots of activities for the kids and adults. You can go to the beach (but can be rocky as you further go out to the sea) or try the several pools for kids and adults. There is a toddler/children indoor playground; a small video arcade with pool tables, air hockey, etc. You can also play table tennis, tennis, six-hole golf, mini golf, etc. They also have a lot of water activities such as scuba diving, kayaking, jetskiing, etc. They have a fitness center (with a trainor) and jacuzzi, steam and sauna facilities which was free for hotel guests. They also have a spa center but did not try it out.

Their breakfast buffet (P1,500.00/adult or about USD37.00) is available at their main restaurant, Tides, and is also available at another restaurant, Acqua. With many hotel guests, we had to wait in line at Tides (i noticed this throughout the morning). They even had to extend the dining area to the lobby of their ballroom.

There are no convenience stores/malls within walking distance from the resort so best to be prepared or you can take their shuttle service which goes to the 2 major malls in downtown Cebu. They have several trips throughout the day but costs P150/adult each way (about USD4.00). Kids 5 yrs old and below are free.

I have stayed in this resort several times in the past and i always leave with happy memories. It was indeed an excellent family weekend getaway. Although it is expensive, it is worth it. My family and i will definitely be back soon.

Room Tip: Although more expensive, get a sea view room for better views of the resort.
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TonyHyndman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Mactan Resort & Spa

Property: Shangri-La's Mactan Resort & Spa
Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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