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“Excellent”

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Shangri-La's Mactan Resort & Spa
Ranked #2 of 32 Hotels in Lapu Lapu
Certificate of Excellence
Reviewed 5 November 2013

I think the title of my review says it all. Simply excellent. Rooms very comfortable good access to the beach. We had a panoramic sea view room which was beautiful and lovely in the daytime without the noise. The service and standards in this hotel way surpassed our expectations; nothing was too much trouble for the staff. They anticipated your needs without being "in your face" and seemed to get great pleasure in delighting the guests. The food was incredibly varied from day to day with a wide selection available. We would highly recommend this hotel and will definitely stay there next time we're in Philippines

  • Stayed: December 2012, travelled as a couple
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2  Thank oween
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,932 - 1,938 of 3,648 reviews

Reviewed 4 November 2013

Always my preferred, excellent sevice. people are happy to serve and are more than wiling to go out of their way to serve just to make our stay delightful. I would always recommend this hotel to my friends.


  • Stayed: October 2013, travelled with family
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Review collected in partnership with shangri-la.com
Thank Carina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2013

The newly renovated Main wing has a more Zen type feel with its monochromatic design. It actually looks better than the rooms in the Ocean wing (where my parents stayed). Ocean wing rooms are just bigger in terms of room size.
My children had so much fun snorkeling, kayaking, jetskiing and building sandcastles. We enjoyed feeding the fish early in the morning. They are very colorful and calming to look at. Life vests are provided in both the beach and pool area. Beach toys are provided as well. They also enjoyed the big and mini water slide.
surprisingly, I didn't enjoy the breakfast like before. Maybe because it was overcrowded during our stay. But they have a wide array of breakfast buffet. Acqua pizza and risotto are a must try. My children also love Scoops ice cream.
Overall, we had a very memorable stay. The place is very child friendly. If you love the beach, Shangri-la's is well kept and clean.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with shangri-la.com
Thank Jing G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2013

100% excellent service and accomodation! The best resort & hotel in Mactan, Cebu. Would surely come back to spend holidays in this resort. Staff have the best excellent service. Rooms are excellent as well.


  • Stayed: November 2013, travelled with family
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Review collected in partnership with shangri-la.com
Thank pattypatpat08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2013

Visited Cebu for approx. 4 days on business and was very pleased with choice of hotel. Full service resort with amenities that would rival any Caribbean resort (spa, multiple pools, plenty of dining options; kids activities, beach bar, etc.).

Rooms were very nice and spacious and most have a wonderful view of the waterfront. Room A/C is controlled by both thermostat and balcony door (meaning that if the door is open / or cracked, the A/C is cut off for economical reasons, so be careful that the door is shut properly or you might find yourself quite hot in a matter of no time (as it is really hot in Cebu)!

Should also be cautious with morning breakfast - as there are more birds than Alfred Hitchcock's movie of the same title - so if enjoying a morning bite to eat, I would recommend eating inside. Note - do not leave your table or the birds will have a field day!).

Overall - a very nice resort and would recommend highly....

  • Stayed: November 2013, travelled on business
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Thank IrvingtonVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2013

Very nice location - with own beach that is fully serviced and kept very clean.
Great snorkeling right off the beach, and full array of watersports from saling to jetski.

Super nice staff who go beyond the call of duty and are genuinely friendly

Enough activities to keep kids busy incl adventure zone and water play

Nice open lobby bar with live music at night

  • Stayed: November 2013, travelled with family
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Review collected in partnership with shangri-la.com
Thank a9600210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2013

As a Canadian Expat living in Cebu, I've had to really adjust my expectations with certain things, especially the quality of service. Don't get me wrong; everyone is more than willing to please, warm, charismatic and an absolute pleasure to interact with. Unfortunately, most places fail to offer pro-active, forward-thinking service.

This is far from being an issue at this Shangri-La property.

I simply couldn't say enough about the staff. The recruitment and training teams deserve a lot of credit as not only are the staff very personable they are exceptionally trained.

My family and I have stayed at this property numerous times now; our stays have ranged from 1 to 4 nights long. On every occasion, our expectations have been exceeded and our positive experiences make us want to go back for more.

Check-in is fairly seamless and there always seems to be someone around to interact with my wife and daughter in the process. The bellboys are friendly and efficient.

The rooms are clean, modern and well appointed; we typically opt for their standard room as we never plan to spend much time in the room anyway. Despite this, we've been upgraded to ocean view rooms on a couple of occasions, which was nice of them. We did stay in a non-renovated room once and although outdated, it was still very clean but had a more rustic feel.

The property offers several restaurant choices but we especially enjoy their buffet due to the variety and quality. If there's one place where the service is a big disorganized, it's in the buffet restaurant primarily due to the chaos when it's busy.

The beach and pool staff are great. As I was taking diving lessons, my wife was walking to the beach with my daughter, and was carrying a bag on her shoulder. Out of nowhere, someone ran over to her and took the bag off her shoulder and carried it until they could secure a spot on the beach. Additionally, since we have a toddler, the beach staff always tries to save a nicely shaded spot for us under the huts, which is always appreciated. They bring beach toys without being prompted and really attempt to anticipate our needs.

This is a great place for families with children; they have an indoor kid's zone, plenty of outdoor space to run around, a kid's pool area and splash pad and generally speaking, the staff is excellent with children. This would also be a good place for couples or friends wanting to enjoy time together.

Their gym is also pretty decent compared to many other hotel gym's I've been to.

Does it compete with some of the top resorts in the world? No. Is it one of the best in the Philippines? Yes, and definitely the best in the Cebu region.

  • Stayed: October 2013, travelled with family
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Thank WorldIsMyOyster05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
Price Range: £212 - £308 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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