We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The best hotel in Cebu, it exceeded my expectations!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Shangri-La's Mactan Resort & Spa
Ranked #2 of 30 Hotels in Lapu Lapu
Certificate of Excellence
Manila, Philippines
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“The best hotel in Cebu, it exceeded my expectations!”
Reviewed 15 May 2014

The hotel staff in Shangri-La Mactan are friendly, cheerful and their hospitality is truly amazing. The standard check in time is 2pm but they allowed me to check in as early as 10am with no additional cost. I want to commend Jenny for upgrading my room for free and check in early. The receptionists are accomodating. This hotel is truly a 5-star hotel, it has all the amenities that you need. What I only hate is the overprice munchies and drinks in the mini bar. Totally ridiculous. But overall experience, it was fantastic!

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank budget_traveler2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

3,518 reviews from our community

Traveller rating
    2,217
    879
    241
    110
    71
See reviews for
1,598
856
91
360
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (651)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Manila, Philippines
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 15 May 2014

As always, Shangri-la's Mactan Resort & Spa delivers. Superb service, courteous staff. The property is well maintained, their rooms are very cozy and inviting. Although, Tides restaurant is unavailable due to the on-going renovation, there are other options to choose from their other restaurant, like the Tea of Spring, Cowrie Cove, Acqua, & Buko Bar. The entertainment every night at Buko Bar varies from Filipiniana, International or movie night depending on what day of the week, Lot of sports activities to choose from during the day at the beach or you can just lay/sit and enjoy the serenity and beauty of the sea. It was indeed, a very relaxing & enjoyable way to celebrate Mother's day with my family.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Josephine V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cebu City, Philippines
Level Contributor
3 reviews
Reviewed 14 May 2014

Its a nice, clean, excellent service hotel. The room was great, food was also good, the pool and the beach is excellent. They have some activities for the kids, a playroom and a game roome for them to enjoy!

Room Tip: choose the ocean view rooms... very nice view of the beach and the sea
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank jare73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 May 2014 via mobile

Shangrila live up to its name, great hotel especially for family and couple. Came on our final day stay in Cebu, with wife and 8 months old baby.

Pros:
- very good private beach with free towels and good services.
- very great service from reception till end of our stay. The staffs will always ready to offer help whenever you pass them at the lobby.
- Asked for a room away from construction work n they granted us a room with a very nice view of pool n ocean.
- free flip flop

Cons:
- bathroom door did not slide very well, called reception to fix it, n apparently someone came to fix when we were away, but it was not fully fixed. I had to fix it myself.
- very expensive food inside the hotel complex, Tea of spring resto was the only reasonable one. Go outside, close to the hotel gate for cheaper food: spanish restaurant and two korean restaurant.

Go here to enjoy the luxury of family vacation if budget is not an issue for you.

Stayed May 2014
Helpful?
Thank djoex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muntinlupa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 May 2014 via mobile

The Shangri La Mactan is a great 5 star resort in beautiful surroundings and a superb private beach and marine sanctuary. There are plenty of activities for the kids both outside and inside with several activities laid on. In fact, in 3 days visiting our 7 year old and 5 year old didn't get bored once, which is always a challenge for parents.
Our eldest daughter is Coeliac and so can't eat any gluten. We informed the hotel and they had each if the restaurants notified in advance of our arrival. One of the restaurants even made a cake specially for her which she loved. We can't thank them enough for that as it really made her evening and ours.
The private marine sanctuary is really excellent. Traveling out a few meters with a snorkel you can see plenty of marine life up close and life jackets are provided for everyone's use so even inexperienced swimmers or those with a fear of water can feel safe and comfortable.
It's probably not the place to go if you are looking for lively night life but it comes highly recommended for everyone else

Stayed April 2014, travelled with family
Helpful?
Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 May 2014

We have chosen this hotel for our first family holiday, and it was a great choice for us! We managed to relax so well and our little one enjoyed the place as much as we did. The place is beautiful, the service is kind and professional. Everything clean and we were never disappointed about the food!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Judit29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Talisay City, Cebu, Philippines
1 review
Reviewed 13 May 2014

The place is very very nice for kids and for relaxation. Lots of option to do. View and ambiance is superb. Housekeeping services is very good. Nice and very helpful and attentive staff. Will go back there!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Ellen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Lapu Lapu
0.9 mi away
Crimson Resort and Spa, Mactan
0.3 mi away
Movenpick Hotel Mactan Island Cebu
1.9 mi away
Bluewater Maribago Beach Resort
Show Prices
Show Prices
Show Prices
6.8 mi away
Radisson Blu Cebu
Radisson Blu Cebu
#1 of 87 in Cebu City
3,162 reviews
1.6 mi away
Costabella Tropical Beach Hotel
Costabella Tropical Beach Hotel
#9 of 41 in Mactan Island
678 reviews
0.6 mi away
Be Resorts - Mactan
Be Resorts - Mactan
#13 of 30 in Lapu Lapu
475 reviews
Show Prices
Show Prices
Show Prices

Been to Shangri-La's Mactan Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La's Mactan Resort & Spa

Property: Shangri-La's Mactan Resort & Spa
Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Ebookers, Prestigia, Hotels.com, Odigeo, Priceline, Shangri-La Hotels and Resorts, Expedia, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly, HRS, getaroom.com and Cancelon so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing