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“Simply the best”

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Shangri-La's Mactan Resort & Spa
Ranked #2 of 31 Hotels in Lapu Lapu
Certificate of Excellence
Makati, Philippines
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Simply the best”
Reviewed 14 June 2014

My friends and I planned to stay in Shangrila Mactan since we've attended our college training and seminar in their property last 2009 and was never push through so I decided to convinced my family and after almost 5 years here we are splashing the serene and peaceful swimming pool of the resort, its quite huge property from beautiful to excellent facilities like spa, gym, jacuzzi, sauna, children play area which my nephew got addicted to go there most of our free time luckily its near to the gym so I can also engaged myself to do some workout chores, they have big swimming pools which my sister also love to dipped in, and my favorite restaurant which I can say its a combination of fulfillment of hunger for food and nature beauty the Cowrie Cove what great restaurant to relax and hopefully next time I can bring my better half on this piece of beauty part of Shangrila its very romantic I'm thinking if a guy propose to her woman on this spot the answer of YES will echo around this wonderful cove,the foods are sumptuous I love to have a red wine after dinner it soothes the place, and the rooms are very spacious good enough even for a big family, cool designs between old fashioned to modern touch with complete bathroom amenities though our room was a bit far from the facilities still dont have complaints since almost everybody in the resort are accommodating and sincere so thank you Shangrila for making our stay simply the best.See you again soon.

Room Tip: Choose a room in the lower floor for easy access to all facilities on the ground
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jade D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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bridge of allan
Level 5 Contributor
64 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 14 June 2014

No doubt this is a good hotel and could be a great hotel but for a few things. Just returned after 2 weeks in a Club Room and then Veranda Suite - our third visit over the years.
Here's why I think it's only good and not great.
1. Dinner at Cowie Cove was a disaster - the staff had no idea what they were doing and we got a complimentary dinner out of it.
2. Was ill after an awful pizza in the Aqua restaurant.
3. How can a supposedly 5 star hotel allow guests to hang laundry over the balconies - awful sight.
4. Hotel and facilities showing it's age - looks like skimping on maintenance.
5. Too many locals taking advantage of cheap rates/vouchers and the hotel becomes overrun with screaming kids and families who have no concept of what a 5 star hotel should be.
6. Dress codes in the Club Lounge totally ignored. Either adhere to it or don't have it or amend it.

Generally service is absolutely brilliant. Nothing is too much trouble. Pity it's spoilt by management not sure what they want from the hotel.

Room Tip: Club Room 7003 is good location
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank malbofa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ulsan, South Korea
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 June 2014

Our first Shangri-La resort, but definitely won't be our last. Great hotel and great resort facilities. The staff was friendly and accommodating, we definitely stay here again without question. The price is a bit high but worth it.

Stayed May 2014, travelled with family
Helpful?
Thank diaz530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 5 Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 13 June 2014

This resort is truly magnificent; location excellent, the beach was clean and one of a kind. Ocean View rooms are the best, they are more spacious and luxurious. Breakfast and dinner buffet were indescribable and beyond description. We were spoilt for choice in terms of pools! The Tides restaurant is quite crowded in the mornings however. Customer service was great; no hiccups or problems encountered.

Overall, if you want to enjoy in a reclusive location with the sun and beach, this resort is perfect for that purpose! Will come here again and again!

Room Tip: try to book a room that isn't in the main wing; the main wing is generally quite noisy and has w...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chase C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cebu Island, Philippines
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 June 2014

my family and i - loves Shangrila Mactan. whenever we have our weekend stay there we have an amazing time. i go with 2 seniors and a kid and my sis. we all have our own "happiness" experience. From the check in to the room to the facilities and most of all the " great buffet" .
staffs are friendly and accommodating.
well maintained facilities. lovely garden. lovely beach.

Room Tip: best room for a peaceful sleep is the oceanview room.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ilyntraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cebu City, Philippines
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 June 2014

Been to many beach resorts and hotels around the Philippines but Shangrila Mactan comes second to no one. The service is excellent. Whenever the room is unoccupied, you can even check in early and request for a late checkout. The room is spacious with an outside veranda either facing the sea or the garden. The staff too are very hospitable and offer their warm friendships. They promptly attend to my needs. They are very enthusiastic and are very pleasant to deal with. In terms of facilities, they are very perfect and excellent. The pool is well maintained and very clean not to mention the white sand beach which is perfectly landscaped to add to the panoramic view of the resort. At the outset,shang is my home away from home. That exactly is the reason why I always check in at shang almost every month.

Room Tip: Better choose deluxe sea view room. you will get a full view of the pool, the ocean and the garden.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Josef T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 June 2014

had a great time here, snorkle and kyak, then to the pool, followed by a dinner show, even had my first spa day, relaxing and clean, staff is attentive and polite

breakfast was enormouse, food from every corner of the globe, Try the Bread pudding! yummy.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Shangri La Hotels

Helpful?
Thank amalouin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Mactan Resort & Spa

Property: Shangri-La's Mactan Resort & Spa
Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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