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“Not as pleasant”

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Shangri-La's Mactan Resort & Spa
Ranked #2 of 31 Hotels in Lapu Lapu
Certificate of Excellence
Makati, Philippines
Level 6 Contributor
89 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Not as pleasant”
Reviewed 30 June 2014

I stayed again at the Shangri-La Mactan but this time it was not as pleasant as the last time.

I was part of a tour group and we waited 3 hours to be checked in. They only alloted 2 personnel to handle the check in process of 300 customers, members of my tour group. It was chaotic and I never thought it would happen to me in a Shangri-La property. I had to step up and raised my voice to get my key card. It was upsetting,

I did not feel the Shangri-La experience that i previously experienced.

Room Tip: Get a room from the Ocean wing
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Sunkissedguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,553 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (656)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Manila, Philippines
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 June 2014

all is worth it. their service are just awesome. you really feel pampered. Love the facilities and the staff. i just fell in love with this place. I hope there are more promos offered so the average families can experience in this world class hotel.

Room Tip: They offer sale for their rooms every twice a year at ayala cebu.
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  • Stayed March 2014, travelled with family
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Corito Rose S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 June 2014

We have been coming back here since 2004 and it seems to be getting better, I have recommended this place to my friends and family who had the same experience, the best and unforgettable ones! We are now members of the Golden Circle and will be visiting your branch at the Shad in London. I could recommend this place to anyone, the price is not that expensive for the service you get, it is worth it, you are on holiday and you want to have the best place and relaxation.

Room Tip: We have stayed in the Ocean View Wing, De Luxe Room and Standard Rooms, if you are choosing to stay...
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  • Stayed June 2014, travelled as a couple
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Shangri La Hotels

Helpful?
1 Thank Naomi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 5 Contributor
82 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 June 2014

Staff are super friendly and welcoming, the beach and pools are lovely and don't seem too crowded despite there being lots of guests around. Availability of some products can be a little erratic but there are plenty of options so not a big deal. The spa is excellent and extremely relaxing and tranquil. There are plenty of kids around and the hotel seems well suited to families. Airport shuttle is a helpful touch.

Room Tip: Ocean View wing is well worth it
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank simcfro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cebu City, Philippines
1 review
Reviewed 25 June 2014

The breakfast is not that as good as before. Though our overall experience is still very good. I love the beach, the huge king size bed, the pool, the staffs are very friendly, I also loved the facilities, the landscape of the hotel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank to_shu_hwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level 4 Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 June 2014

Oh this is another resort perfect for families with young kids. So much to do under the sun. Water sports/activities don't come cheap. So ask them for discounts, you may join a group for this but that's fun too. Staff very friendly as usual. It also pays to be an Inner circle member to get points for your stay. Oh and check for affiliate airlines as well, you'll never know.

Room Tip: Get the basic room.. ocean view rooms are expensive... who stays in their rooms anyway. Get out and...
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  • Stayed June 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jorja M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 June 2014

the staffs here are very friendly and accomodating, the resort is very nice, many restaurants to choose from and there's pool and beach, also playground for kids and game room for young adults, overall rating is very good.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jun Xin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Mactan Resort & Spa

Property: Shangri-La's Mactan Resort & Spa
Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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