Cebu is my favorite city in the Philippines, and I have been there many times, but I usually stay at much simpler digs and I'm used to everyday life among the Cebuanos. I ended up at the Shangri-La with family. I flew in from Manila and got to the resort a few hours after my family arrived.
The Shangri-La pickup process at the airport was efficient and while I had to wait longer for the van than the trip would've been by taxi, it was complimentary. Again, I'm used to taking cabs and Cebuano taxi drivers are known for their honesty, especially compared to their Manila counterparts, but for the newbie to Cebu or the resort-style tourist, I guess this matters.
My family told me they had to request room changes twice because of a strong smell of mold in the first two rooms--this seems to be standard at beach resorts throughout Asia, since people leave their balcony doors open and the humid air hits the cold, air conditioned room and condensation gets everywhere.
They finally got an acceptable room just before I arrived.
The hotel was packed with tourists in late May/June. Getting a table at breakfast was a chore and on one morning they even had to open up a ballroom of sorts for the overflow from Aqua! Cebuanos are known for their hospitable natures and this was true at the Shangri-La for sure, where everything was taken care of smoothly, despite the sheer volume of guests.
One on morning the watermelon juice that was served at Aqua was off...really off...but other than that I felt the food and service was perfectly acceptable at all of the establishments we dined at. I also felt the coffee served at breakfast was subpar, but this is par for course at larger hotel chains around the world, so I wasn't too surprised.
I personally would not stay at the Shangri-La again, primarily because of the sheer volume of guests, and also because I prefer to spend most of my time outside of my hotel when I'm in Cebu, but if I was looking for the resort experience, there are hundreds of options in Cebu and on neighboring islands to consider. That being said, the Shangri-La and its staff do an incredible job, and must be commended for it. Daghang salamat gud!
- Official Description (provided by the hotel):
- Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more less
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- Also Known As:
- Shangri-La`s Mactan Hotel Lapu Lapu
- Shangri-La`s Mactan Resort And Spa
- Shangri Las Mactan Hotel
- Shangri La Cebu
- Shangri La Mactan
- Shangri Las Mactan Lapu
- Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island