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“A very good experience in Cebu” 5 of 5 bubbles
Review of Shangri-La's Mactan Resort & Spa

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Shangri-La's Mactan Resort & Spa
Ranked #2 of 30 Hotels in Lapu Lapu
Certificate of Excellence
Hong kong
Level Contributor
95 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“A very good experience in Cebu”
5 of 5 bubbles Reviewed 11 July 2014 via mobile

A very large hotel with excellent and attentive staff. Excellent pool area, gym and numerous facilities for children. Beach is on the doorstep and very well maintained. Staff clearly work extremely hard at this hotel, especially the pool staff who are a little under-staffed at times and deserve more man-power (please note hotel manager!)

Despite renovations to the hotel, disruption has been well hidden but obviously, not all facilities are open.

Would return without question.

Stayed July 2014, travelled as a couple
Helpful?
Thank Paul B B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (622)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Manila, Philippines
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

We spent the Holy Week here and we had the most amazing trip!

Rooms: perfect! Very comfortable and personalized to guests needs. Front desk got mixed up though on the extra bed assignments.

Pool: very kid-friendly but the kids at heart enjoyed just as much.

Beach: very difficult to find a vacant cabana so grab one as soon as you see one! They give fish food if you want to feed the fish. Free snorkeling activity in the afternoon, just sign up in advance.

Breakfast: a party in my tummy every single morning.

Staff: excellent!

This resort is more for families than couples in my opinion. It is very family-oriented and has a lot of activities for kids.

Definitely a trip for the books!

Stayed April 2014, travelled with family
Helpful?
1 Thank jcd17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
2 reviews
5 of 5 bubbles Reviewed 9 July 2014

Everyone's always smiling and greeting you; and the staff were always willing to help with anything you asked of them. We had a great stay. Great for families too. The pool is large with a slide and a play area for kids and the play room is one of the best I've experienced in a hotel. Definitely recommend this resort to others.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Naveen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

This is my idea of a perfect break after some hard core work.

Relax: The private beach pacific blue and is equipped with life jackets, keenly observing life guards, and an easy going snorkeling experience.
The pools are spacious well maintained, pretty and serve pretty delicious cocktails.
The spa promises to make you forget your worries and teh sound of the waves shall allure you to chill like a villain.

Stay: Clean spacious rooms. twice a day turn down services, happy helpful and alert staff.

Activities: #Scotty's Dive Centre - They managed to get me my 4 dives. My highlight of this trip was swimming with the Whale Sharks in Oslob! I still cant get over it... I am bobbing in pure unadulterated joy. (Although I do believe they are a tad bit expensive).
Loads of sea sport activities here... a large menu to chose from.

The 4 day getaway to Cebu and stay in Shangri-la can be rated as one of my happy puppy trips this year.

Don't expect too much action in this city its quiet and you need to chill soak in the blue and go back home a calmer soul.

Have a great holiday!

Room Tip: Ask for the ocean view room - the higher floor and rooms like 6001 / 6005 FAB!!!
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  • Stayed July 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank KubraSait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francescas, France
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 8 July 2014

For the Hotel like this it is great! why because it is pretty close to the outdoor staff in South Cebu, Well thanks to Cebu Exclusive Holiday Private Tour, who manage our outdoor activities, and they recommended this hotel actually, and the price are okey although we are saving the dollar for our holiday and it was worth it. Food are great! good thing is Gadie of Cebu Exclusive Holiday informed us already about the hotel, that they have late check-in and the room is not yet prepared for 3 hours and it was true we experienced this but since we knew and we are informed already it was fine.... Gadie sent us a private foot massage while we are waiting our room to check-in.

Snorkeling in infront of the Hotel also was great! many fishes you can see there. We had so much fun !

Room Tip: Well in front of the ocean quite expensive but it was really good, and choose also Cebu Exclusive Ho...
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  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Bella S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 8 July 2014

Sensational hotel catering for your every need, great pools, restaurants , rooms and service perfect for kids and beach activities tennis and especially doing nothing but be warned if u want more out of a holiday destination then this isnt the place
As far as cebu goes and the philipines in general the hotel is extremely expensive and the area has nothing to offer in the way of adventure and over 1 hour or more due to traffic from the city bars and nightlife
Put this hotel on a centrally located beach area anywhere in the world and you would never be disappointed but as far as mactan cebu goes its certainly the best hotel on the island

Room Tip: Pool or ocean view only the other views over carparks are very uninteresting
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  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tigerman13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 5 July 2014

Cebu is my favorite city in the Philippines, and I have been there many times, but I usually stay at much simpler digs and I'm used to everyday life among the Cebuanos. I ended up at the Shangri-La with family. I flew in from Manila and got to the resort a few hours after my family arrived.

The Shangri-La pickup process at the airport was efficient and while I had to wait longer for the van than the trip would've been by taxi, it was complimentary. Again, I'm used to taking cabs and Cebuano taxi drivers are known for their honesty, especially compared to their Manila counterparts, but for the newbie to Cebu or the resort-style tourist, I guess this matters.

My family told me they had to request room changes twice because of a strong smell of mold in the first two rooms--this seems to be standard at beach resorts throughout Asia, since people leave their balcony doors open and the humid air hits the cold, air conditioned room and condensation gets everywhere.

They finally got an acceptable room just before I arrived.

The hotel was packed with tourists in late May/June. Getting a table at breakfast was a chore and on one morning they even had to open up a ballroom of sorts for the overflow from Aqua! Cebuanos are known for their hospitable natures and this was true at the Shangri-La for sure, where everything was taken care of smoothly, despite the sheer volume of guests.

One on morning the watermelon juice that was served at Aqua was off...really off...but other than that I felt the food and service was perfectly acceptable at all of the establishments we dined at. I also felt the coffee served at breakfast was subpar, but this is par for course at larger hotel chains around the world, so I wasn't too surprised.

I personally would not stay at the Shangri-La again, primarily because of the sheer volume of guests, and also because I prefer to spend most of my time outside of my hotel when I'm in Cebu, but if I was looking for the resort experience, there are hundreds of options in Cebu and on neighboring islands to consider. That being said, the Shangri-La and its staff do an incredible job, and must be commended for it. Daghang salamat gud!

  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JayinHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Mactan Resort & Spa

Property: Shangri-La's Mactan Resort & Spa
Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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