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“Perfect Christmas retreat”

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Shangri-La's Mactan Resort & Spa
Ranked #2 of 32 Hotels in Lapu Lapu
Certificate of Excellence
Reviewed 6 January 2011

Everything you would expect from a Shangri La, great location right on the beach front, exceptionally friendly and polite staff, fabulous facilities and food all bonded together with lovely weather.

The beach here is lovely with tropical fish swimming in the sea even near the shore. The pool is great for kids with a slide and all the restaurants are geared up to accomodate children also. There is an adults only bar and spa (with pool) for those wishing to get away from the kids.

Even at Christmas when the hotel was at full occupancy, there was a lways a sun lounger free and you were able to get a table at the restaurant of your choosing for dinner.

Really hope to go back soon.

  • Stayed: December 2010, travelled with family
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2  Thank English_Expat_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,560 - 2,566 of 3,692 reviews

Reviewed 5 January 2011

I have heard (and read) some horror stories about Shangri La MActan and I braced myself for impact. I have stayed in other ShangriLa properties before and service is usually great, but I was prepared for a few hits and misses here and there. Hey! Nothing is perfect!

But THIS stay was PERFECT! We got upgraded to an Executive Suite and while it was a little far from the elevators, the extra space and the 2 lounge chairs on the balcony more than made up for the distance walking back and forth. The kids loved stargazing at night!

Everything was great! Kids eat free on all the buffets, and they do not give you the "evil eye" if the adults only order a sandwich. In fact, there was a time when I just ordered soup and a salad and the server pleasantly handed a bread basket to me to eat and even offered me to get some dessert.

Seems like kids rule in this Shangri-La. The pools were great! Big enough for kids and their parents, with lifeguards at all times. The slides in Adventure Zone was great and I even got to try them. The attendants were all very friendly and encouraging. You will not feel like youre trespassing or something.

The beach was great and the children can feed the fish in the morning. That was a great experience for the children!

The food was quite good for a hotel chain and even those you order ala carte are substantial for one very hungry adult or 2 not so hungry ones.

I would recommend the Shangri-La Mactan to friends who are looking for a relaxing time with their children or a quick mini-break.

  • Stayed: December 2010, travelled with family
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2  Thank lmptorres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2011

We went to Cebu for a 4 day trip to relax. Hotel staff is very friendly and helpful. The Hotel has two pools and a lovely beach. The snorkeling was fantastic. To get tricked into buying a snorkeling package. You can easily swim to the snorkeling area yourself without paying money for it. The Hotel rooms are quite old and could do with an update and some renovation work. The size of the rooms is good though. The spa is great and the setting amazing. Alltogether a nice stay but be aware that the charges are very high. It was not a cheap stay for our four days. In my opinion the food/drinks etc is overpriced for what you get.

  • Stayed: December 2010, travelled as a couple
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1  Thank Pufflerd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2010

Have been a big fan of Shangri-La for many years but this was my first time staying at Mactan. It was everything I expected and more. The resort is fantastic for "rest and relaxation" as well as "fun and advdenture" for the entire family. I have often stated the buffet at this chain is the best I ever ate and this hotel was no exception. The Head Chef paid attention to every detail in setting up this marvel and even came to my table delivering the most mouth watering prime rib. The 4 night stay was fantastic and I would not hesitate to recommend it to anyone.

  • Stayed: December 2010, travelled with family
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2  Thank DanntheMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2010

Stayed here recently with my young son. After hearing plenty of good reviews by word of mouth, we decided to give it a try for 5 nights. One of the big pluses is that if you are traveling from Hong Kong, you can get a flight in the morning and be having lunch by the pool. It's convenient and easy if you need a quick getaway.

Pluses:

The staff are incredibly friendly. Every single staff member we came across conveyed a smile and a friendly greeting, every single time. Without fail.
The pools are enormous and kids will have a ball on the waterslide.
The e-zone area is quite good to kill 30-40 minutes of time playing video games, pool and air-hockey.
The adventure zone is good for the kids to let off some steam when they've had enough of swimming.
The variety of food at the breakfast buffets is extensive, although it can get a little busy and crowded at peak times (but the pancakes are worth the wait).
The food at the Cowrie Cove restaurant was top quality, even if it was expensive by western standards (and outrageous by local Filipino standards).
The bed was extremely comfortable.

Minuses:

The hotel itself is looking a bit tired and for a 5 star resort could be "slicker" around the edges.
The golf course is not much more than a pitch and putt for 30 minutes and is expensive for what you get.
The TV was an old CRT job and you'd think in this day and age that a standard flat screen would be easy to organise.

We organised our trip through a travel agent and I would highly recommend booking a stay here this way, as opposed to booking it off their website. We ended up getting breakfast daily, a buffet dinner for one night, free use of the adventure zone for our kid and airport shuttle pick-up/drop-off for a much better rate than the hotel advertises for itself. Also there was some confusion at check-in as to what was included (even though it was in plain English on the voucher) and you have to sign for everything, even the breakfasts that were included in our package. This made me a bit nervous that the checkout process would be drawn out crossing off room charges for things we had already paid for, but to the staff's credit, the bill was absolutely spot-on first time.

The Shangri-la Cebu is not cheap, but for a quick and easy 4-5 night stay with your family and some friends, this can't be beat. We'll be back for sure.

  • Stayed: December 2010, travelled with family
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2  Thank travisty11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2010

Well first of all, I came for a respite from the concrete hell that is Manila and boy that's what I got. This hotel has it all, it is clean, the food is alright (I'm a picky eater so that tells you a lot), facilities are top notch especially the pools, gym, kids' playground, water sport center, game rooms (pool tables, video games, pinball machine, etc.). AND the Beach is an absolute gem, very clean and so many colorful fishes!! My 5 year old really enjoyed the beach!! No sea urchins or jellyfish to give you a nasty surprise in the water. My only complain are the pillows they use , they are too darn soft, your head literallly disappears into the pillow when you lie on them(!), i'm not kidding (attention management!!). The mattresses are a bit stiff also. But overall our stay is A-OK!!
P.S. A shout out to Lovely, the Ocean Wing desk officer who really assisted me in my questions and other trivial stuff. She is just what her name says!!

  • Stayed: December 2010, travelled with family
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3  Thank happitraveller72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2010

Just came back from 4 days at the Shangri-La in Cebu. We enjoyed the Adventure Zone and E-zone for the kids, the lovely beach and great pools, and super meals and service. It was very pricey, but we thought it was worth it for a needed vacation.

Our only quibble is with the mattress - neither of us slept well and my back still hurts.

  • Stayed: December 2010, travelled with family
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1  Thank germantchr2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
Price Range: £212 - £315 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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