On arrival staff told me my room was cancelled as a mistake made in booking had them expecting me a day before, the room was resold to another guest, absolutely no attempt was made to contact me by phone or email. Ended up sharing another room with a friend, very inconvenient. They refused to issue a refund.
Rooms are nicely decorated and clean, no noise where we were in the back.
Location is horrible, very ugly and lots and lots of traffic, it took me 1.5 hours to travel 7 KM from the hotel the next day.
Staff whilst very nice seem to lack the knowledge and experience to run a hotel, the owner/manager was nowhere to be seen and made no attempt to discuss the problem with us.
I cannot recommend this place at all.
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- Also Known As:
- Hotel Europa Basak Philippines Cebu Island/Mactan Island