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“Delayed Review of an Excellent Vacation”

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Plantation Bay Resort And Spa
Ranked #3 of 30 Hotels in Lapu Lapu
Certificate of Excellence
Davao City, Philippines
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Delayed Review of an Excellent Vacation”
5 of 5 bubbles Reviewed 25 May 2014

My family spent Christmas in Plantation Bay Resort and Spa last year. I owe them an excellent review for a memorable stay. I made my bookings through the internet and it went smoothly as planned. My children enjoyed the pools; safe for kids, well maintained, and free of sea urchins. The Deluxe Room given to us at the NILE Bldg. was perfect for the kids. You have several choices of pools around the resort, but we prefer the salt-water lagoon, near the Mogambo Falls. We ate our breakfast at the Kilimanjaro Cafe; they offer different themed buffet breakfast daily. Italian cuisine is very good at Palermo's and Asian fusion at Fiji. Prices of food are reasonably priced, compared to other 5-star resorts. What really made my family's stay unforgettable is the kindness and the warmth of the resort's staff. We will always remember : the warm greeting coming from the Cleaners (street sweepers) around the resort, the cordial smile from the waiters, the quick response of our butler, the efficiency of the check-in clerks, the helping hand coming from the sports assistants (firing range, archery, & wall climbing), and the friendliness of all the working staff in general. We found the food deliciously cooked: they bake the best croissant in the country (can be found daily in the buffet breakfast), healthy power drinks and sinful Halo-Halo is in the menu at Kilimanjaro Cafe. We do hope that they will keep their prices affordable to local tourists, who want to savor good food and at the same time experience the 5-star Plantation Bay treatment.

We highly recommend the resort for the happy and warm memories that they can truly give your family.

Room Tip: choose the lower rooms facing the man made lagoons
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TerMac84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, 30 May 2014
Dear TerMac84,

Thank you for taking the time to write such a detailed review.

We're happy that you found our food and drinks delicious and reasonably priced. It is a delight to know too that you enjoyed your stay even more because of our service. At Plantation Bay, we strive to offer responsive but otherwise unobtrusive service, which is what experienced travelers like you appreciate. Thank you. We will definitely share your positive comments with our staff.

Thanks again for the high praise and the photos. We look forward to your next visit.


Sincerely,
Nenette G. Castillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,717 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (325)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Swedish first
  • Any
English first
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 24 May 2014 via mobile

Plantation Bay doesnt offer you a vacation. It gives you an excellent escape from the city life and offer you a piece of heaven. Great facilities and amazing staff. You will not run out of things to do from water sports to just lounging around in the bar. The daily dinner buffets offer entertainment for the guests which give off a community vibe to the place.

The breakfast buffet is excellent! You will really look forwsrd to waking up in the morning for it.

Plantation Bay is a MUST to experience.

Stayed August 2013, travelled with friends
Helpful?
Thank JR G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, 30 May 2014
Dear JR G,

Many of our guests are young professionals like yourselves who appreciate our efforts at providing them with an ambience that truly feels "away from it all." Thank you for being a testament to this, and for specifically mentioning that you found our themed dinner and buffet breakfast excellent.

We look forward to welcoming you back to Plantation Bay in the near future.


Sincerely,
Nenette G. Castillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

Stayed for 1 night. (May 18-19, 2014) Booked thru Expedia.

We stayed in a one bedroom suite, its enormous. Very comfortable, feels like home. The 5 of us could actually play and run all over the room with that much space.

The food is great. Its very affordable considering the large serving. Very delicious, I want to try all items in the menu.

Almost all activities are free, every penny is definitely worth it. The archery, wall climbing, biking, kalesa ride, game room games, etc are all free.

Heavenly view, especially in the morning.

The service is phenomenal. All their staff are very kind and friendly. They will assist you in all best ways possible. Plus free wifi all over the place.

The overall experience? Superb. My family plans to stay for 1 week here on December, fingers crossed.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blzrtndg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, 30 May 2014
Dear blzrtndg,

We're glad that you were so satisfied with your spacious room as well as our food and service. And it is nice to know that you and your family got to bond over our various leisure activities and facilities. Next time you come back, try our Stand Up Paddleboards and check out our Dive Shop too!

Thanks for the kind review, especially for sharing your photos.


Sincerely,
Nenette G. Castillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elk Grove, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 May 2014

We stayed 4 nights ( Mar 31 to Apr 4, 2014) Great Hotel, best customer service, best house keeping, best appearance and all staff are very courteous and friendly, no tips allowed (per their policy). We did island hopping, snorkling, jetski and tour around Cebu city. Place is well secured and wifi is all over the resort very strong signal. Food was great (Kilimanjaro and Fiji restaurant). The resort is well maintained and very clean. Our room is well serviced and housekeeping is very trust worthy and our personal belongings feel secured compared to the bad expirienced we had at Discovery Suite Ortigas, my wife stuff got stolen ($150) worth and nothing happen, thief still out there working and Discovery did not compensate our lost, cheap management and poor quality hotel.

Plantation Bay resort is one great expirienced and we higly recommend it.

Room Tip: We recommend for family of 4 or more to get the 2 bedroom suite.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joshua D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, 29 May 2014
Dear Joshua D,

Thank you for the kind comments about our ambience, food, activities, and WiFi connectivity.

At Plantation Bay, we give all our guests the highest standard of service, without their ever having to worry about when, whom, or how much to tip. This is something that sets us apart from other hotels, and we're happy that you highlighted this in your review.


Sincerely,
Nenette G. Castillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
manila
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 18 May 2014 via mobile

I had so much fun! Dad and mom got a room in mangobo spa (only 2 rooms in that area) it is very peaceful there with a nice japanese theme. The garden is so very Zen.
The manicure and pedicure girl knows her job well. We teansferred to sychelles which has two rooms. Again perfect location near everything!

Food is amazing especially they are very cohen friendly!

Stayed May 2014
Helpful?
1 Thank cher2300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, 29 May 2014
Dear cher2300,

We are pleased to hear that your recent visit was enjoyable and that you liked our food. Our chefs will appreciate the compliments.

It's nice to know too that you appreciated our spa's ambience and found it uniquely charming.

And thank you for bringing your whole clan to us, and occupying seven rooms! Happy extended families like yours are among our most satisfied customers.


Sincerely,
Nenette G. Castillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cebu City, Philippines
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 18 May 2014

If you have small kids with you, this hotel is best for you...I like the view and depth of the pools here. The kids can go kayaking for free (but limited only)...a lot of activities to choose from like biking, snorkeling or just simply enjoying the kiddie pool... Love our room with a decent 2 queen sized bed...The kids love the tub inside the bathroom...Upon entrance an electronic jeep will take you to your rooms, kids enjoyed that too... hmm, they should have a staff to check on their shower areas near the pool for some guest not only shower there..my nose could tell. Price is reasonable. Stayed there 2 nights. Best for honeymooners as well.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carboter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, 29 May 2014
Dear carboter,

Thank you for sharing your photos. Plantation Bay offers splendid vistas from almost every room, and we're glad that you found the view from your room and the hotel grounds impressive.

We are happy that your children enjoyed our activities and facilities and that you found our prices reasonable.

Thanks again for the kind review, especially for recommending the resort to our TripAdvisor readers.


Sincerely,
Nenette G. Castillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lapu Lapu, Philippines
1 review
4 of 5 bubbles Reviewed 17 May 2014

My family and I booked for an overnight stay. We arrived 2pm and expected to get in the room by 3pm but to my surprise we were able to get in to the room immediately. The STAFFS ARE VERY ORGANIZE! I love how they attend immediately to any questions and requests we had and they are supper friendly too. We are really planning to go back there when we have time and savings since food and accommodation is a little bit pricey for us but in return the experience is superb! Money is nothing as long as we have great moments to share with my family.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liv B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, 29 May 2014
Dear Liv B,

Thank you for sharing that you enjoyed your initial stay so much that you're already planning your return visit to Plantation Bay. We're heartened by your kind words, and we especially appreciate your compliments about our staff.

And it's good to see a guest who understands that good value doesn't always mean the lowest price.

We look forward to seeing you and your family again soon.


Sincerely,
Nenette G. Castillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Plantation Bay Resort And Spa

Property: Plantation Bay Resort And Spa
Address: | Marigondon, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Lapu Lapu
#2 Luxury Hotel in Lapu Lapu
#2 Top resorts Hotel in Lapu Lapu
#3 Family Hotel in Lapu Lapu
#3 Spa Hotel in Lapu Lapu
#5 Business Hotel in Lapu Lapu
#5 Romantic Hotel in Lapu Lapu
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Plantation Bay Resort And Spa 5*
Number of rooms: 256
Official Description (provided by the hotel):
Discover a resort in a class of its own. Set in 11 hectares of secluded grounds yet only one hour (when traffic is bad) from Cebu City, Plantation Bay offers one of the largest privately-owned waterways in the world, with the clean elegance of colonial-plantation architecture. Decompress from life’s pressures in the healing tranquility of an environment that truly feels “away from it all.” If you have ever spent time at a tropical plantation, you know what we mean. If not, come and discover a refreshingly different Flavor of Life. Whether you’re traveling for a family vacation or romantic getaway, for business or pleasure, this is far and away your best choice in the Philippines. ... more   less 
Reservation Options:
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Also Known As:
Plantation Bay Resort And Hotel Lapu Lapu
Plantation Bay Hotel
Plantation Bay Resort And Spa Cebu Island/Mactan Island

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