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“Memorable, worth it, and great staff!”

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Plantation Bay Resort And Spa
Ranked #3 of 31 Hotels in Lapu Lapu
Certificate of Excellence
Level 4 Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Memorable, worth it, and great staff!”
Reviewed 24 July 2014 via mobile

For people who love water, the place is very enjoy as it has several pools, lagoons, and beach. The rooms are situated beside any of the above mentioned body of water so there's a swimming area wherever you are roomed. There are various types of restaurants to choose from, which have different themes. They also have themed nights, e.g. Filipino Fiesta Night, Brazilian Night, etc. They also have a videoke, game room, gym, spa, kayaks and bikes that are free of use for an hour, and conference rooms. The staff are very efficient. Food is great! The place is paradise whether your here for relaxation or business.

Stayed July 2014, travelled on business
Helpful?
Thank Zola M D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, 25 July 2014
Dear Zola M D,

Thank you for being a testament to how business and leisure seamlessly meet at Plantation Bay.

We are delighted to know that our facilities and activities left a good impression on you and that you found our staff very efficient.

We hope to welcome you again in the near future.


Sincerely,
Nenette G. Castillon
General Manager
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (339)
Date | Rating
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English first
Virginia Beach, Virginia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 July 2014

I do not remember of any hotel or resort where staff ALWAYS wears a smile in their faces. There is not one that would pass you by without greeting you. Their no tip policy rocks! I had wanted to tip their outstanding service and all of them will politely decline. I can tell that they are well-trained and are there to satisfy your every needs. Oh and the resort? Although it was a little off season, the resort was immaculate and ongoing repair work here and there did not bother us. We got the family room and although it was a little pricey, it was well-worth it. There was 6 of us in the family and there was way more than enough room to accommodate all of us. The bathrooms were the best ones in all of the hotels that I have been. We will definitely keep Plantation Bay in our hip pocket whenever we go back to the Philippines.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Romeo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, 21 July 2014
Dear Romeo P,

We're happy to learn that you and your family found Plantation Bay a fully satisfying experience for your entire family. It is a delight to know too that you enjoyed your stay even more because of our staff and no tipping policy. This is something that sets us apart from other hotels, and we're happy that you highlighted this in your review.

The Family Room in which you stayed is especially designed to cater to budget-conscious families which also want to enjoy some of the comforts of home like a dining table, bean bags, video-game console, and complimentary snack foods. And children are 100% unanimous about loving our bunk beds made from recycled old timber.

We look forward to seeing you and your family again soon.


Sincerely,
Nenette G. Castillon
General Manager
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Anaheim, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2014

My family of 7 from California stayed here and had so much fun! Complete R & R. Everything was wonderful. The staff was awesome. Who ever trained their staff did a great job. Clean, Beautiful. Family, couples, The "young crowd" can enjoy staying here. AAWWWEEEESSSOOOMMMEE i tell ya!

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Faith D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, 22 July 2014
Dear Faith D,

It's nice to receive guests from California, where many of our staff have relatives.

We're pleased that you found Plantation Bay ideal for families and couples and that you appreciated our staff's efforts at making your stay an enjoyable one.

Thanks for the enthusiastic comments!


Sincerely,
Nenette G. Castillon
General Manager
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Level 4 Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 July 2014 via mobile

Lovely awsome place.
Honestly the facilities and location are not ideal but the staffs were unforgettably kind and helpful. The food was also very very good. It is one of the expensive resorts in Cebu but thd cost cannot make me hesitate to come back this placd. I love it.

Stayed June 2014, travelled with friends
Helpful?
3 Thank JIN B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, 18 July 2014
Dear JIN B,

At Plantation Bay, it is not unusual to find people who go the extra mile to better serve our guests. We're glad you appreciated our efforts and everyone had a good time.

You mentioned our facilities but did not provide any details. Could I ask you to please write to me at gm@plantationbay.com, with more specific comments? This way we can improve for your next visit.

Thanks for the kind comments about our ambience, food, and service. We're heartened by your positive review, and can't wait to see you again soon.


Sincerely,
Nenette G. Castillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
2 reviews
Reviewed 10 July 2014

I was at Plantation Bay for 5 nights in June with 2 friends. The grounds are beautiful and well kept, their staff is constantly maintaining the resort keeping it perfectly clean and groomed. The staff was really exceptional in all of our interactions. So kind and helpful throughout our stay. I LOVED the spa and my massage therapist, (Maya?) was just wonderful. The grounds at the spa are beautiful! We enjoyed the pools, kayaking, and stand up paddling around the lagoons. We loved the shows at night and the dancing. Such a great vacation. Kei, the duty manager, was helpful during check-out, even following up with an email a few days later.

  • Stayed June 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Adina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, 14 July 2014
Dear Adina S,

A big Thank You! for highlighting our spa in your review. We wish that all our guests took the time to explore it, not just as a place where one can get a massage, but as a haven of calm.

We're happy that, throughout your stay, you and your friends enjoyed our activities and leisure facilities. Moreover, that you appreciated our themed dinner shows.

We have passed on to everyone your kind comments about our service, and our staff, especially those you mentioned, appreciate your compliments.


Sincerely,
Nenette G. Castillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quezon City, Philippines
Level 3 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 July 2014

This is the best place for R&R as everything is excellent from service, food, rooms, & entertainment. Although it is expensive here but it is worth your money that you spend for this resort. I've been here 3 times already and will always go back when I have the time. I stay at Summit Circle on weekdays then I stay here at Plantation Bay on weekends. Really very nice place.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RayT64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, 9 July 2014
Dear RayT64,

Thank you for the kind words about Plantation Bay's service, food, rooms, and entertainment. It is nice to know that though you found our prices expensive, this was understandable because of the quality offered.

We look forward to welcoming you back to Cebu soon.


Sincerely,
Nenette G. Castillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taguig City, Philippines
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 July 2014

Booked 3 nights with the family for a quick vacation and we are there to also attend a wedding. Didn’t really expect a lot, but was pleasantly surprised with the service!
Facilities: Similar to the previous reviews the resort is huge and has a lot of activities in store for their guest. Our room was nice and clean and we love the fact that it's just a couple of steps away from the water. The entire resort is kid friendly so there is really nothing to worry if you're a parent.
Food: Tried their resto and Kilimanjaro seems to price their food reasonably well. Serving is good for two people and food are properly seasoned and cooked well. And the fact that it's open 24 hours a day is already a big plus for us.
Service: Now this is where I think this hotel stood out the most for us. Top notch service with a smile attitude from all of their staff. The staffs are just so warm and always willing to help out. They are also very polite even to the locals. I'm a local so I should know! There is no bias whatever ethnicity you may have which all hotels staff should adhere to.
GM: So last night we met the GM of the resort Nenette Castillion. We didn't know who she was and her family was in the game room. I talked to her and she was very sincere and genuine during the entire conversation about how her group tries to satisfy every guest that steps into the hotel. How they change a lot of things by constantly listening to customer feedback. 15 minutes after we went back to our room someone knocked on our door and she sent us a bottle of bubbly and some pastries with a card that greets us for our 8th wedding anniversary. Now this is what I call outstanding customer service not because we got something, but because of the thought that she demonstrates. We didn't mention to her once that it's our anniversary, but she took time to do it even though they are celebrating her Son’s birthday that night. This simply blew us away!
I'm also working in the customer service industry and I guess it takes one to know one... This is a well-managed resort with a good family feel to it.

Cheers,
Will

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank willylim23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, 7 July 2014
Dear Will,

It was a pleasure meeting you and your family when you visited Plantation Bay.

Our service is founded on providing an enjoyable experience to our guests and we're delighted that you specifically mentioned this in your review.

Thanks for choosing to spend your wedding anniversary at our resort, and for sharing how impressed you were with our rooms, food, activities, and service. Considering that you are also from the industry, we consider it high praise that you found our service excellent.

Please send my regards to Almira and the children.


Sincerely,
Nenette
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Plantation Bay Resort And Spa

Property: Plantation Bay Resort And Spa
Address: | Marigondon, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Lapu Lapu
#2 Luxury Hotel in Lapu Lapu
#2 On the Beach Hotel in Lapu Lapu
#3 Spa Hotel in Lapu Lapu
#3 Family Hotel in Lapu Lapu
#5 Romantic Hotel in Lapu Lapu
#5 Business Hotel in Lapu Lapu
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Plantation Bay Resort And Spa 5*
Number of rooms: 256
Official Description (provided by the hotel):
Discover a resort in a class of its own. Set in 11 hectares of secluded grounds yet only one hour (when traffic is bad) from Cebu City, Plantation Bay offers one of the largest privately-owned waterways in the world, with the clean elegance of colonial-plantation architecture. Decompress from life’s pressures in the healing tranquility of an environment that truly feels “away from it all.” If you have ever spent time at a tropical plantation, you know what we mean. If not, come and discover a refreshingly different Flavor of Life. Whether you’re traveling for a family vacation or romantic getaway, for business or pleasure, this is far and away your best choice in the Philippines. ... more   less 
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Also Known As:
Plantation Bay Resort And Hotel Lapu Lapu
Plantation Bay Hotel
Plantation Bay Resort And Spa Cebu Island/Mactan Island

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