We have just returned from a 5 day family stay. I have mixed reviews to share about the hotel, so here are my honest personal observations and comments.
We stayed in a 2 bedroom suite which was recently and nicely renovated and had a lovely spacious lounge with a small balcony, however for some strange reason they haven't updated the cobalt blue tiled bathrooms - weird?
Having two older children including a teenager, internet and WiFi is critical on our holidays!! This was a big problem during our stay as WiFi is only available in the lobby, not in the restaurants, nor by the pool/beach area and was totally unreliable in the suite. We also had no TV reception for the last day or so of our stay
Overall, we found the food was very average both in terms of variety and taste. The breakfast buffet caters to the very dominant Korean clientele so if you like Kimchi for breakfast, this is your hotel!! The cereals were stale each day, limited fresh fruit and no scrambled eggs, baked beans or grilled tomatoes to be found!!! The hotel doesnt have a kids menu and the food on the main menu didnt appeal to them at all. I think my kids survived on french fries and waffles (which were excellent by the way!) and the hotel's convenience store crisps etc. Weird thing was, we were told by the pool staff we couldnt eat or drink these by the hotel pool? On one occasion I had to send my son's lunch back three times when it continued to arrive covered in garlic.
The (very cold) pool is small with limited number of sun beds. When the hotel is full, it would be impossible to secure a sun bed. The music drives you insane and beware, the pool is in full shade in the afternoon, so the beach is the best option. Whilst we were sitting there, there was continual wafts of what I can only describe as 'rotten egg gas' down by the pool and the garden/beach area. I honestly dont know what it was (I asked the staff a number of times) but I always had to get up and move, it was that offensive.
We took a day trip snorkelling organised by the hotel tour office. The tour guys turned up with snorkelling equipment that should have been thrown out years ago. It was unhygienic and disgusting and we refused to leave until they were replaced. The trip itself was a disappointment too. We were supposed to go snorkelling near a particular island. It turned out that was a small area under the boat wharf that was packed with boats and people. We ended up snorkelling in the open water. Lunch was at a revolting 'seafood restaurant' over stilts. The place was unsanitary and the food awful. ( refer to the photos)We decided to return back to the hotel early.
So what did we like about the Movenpick?
The staff - very friendly and eager to please. They just need more training and experience to handle complaints and take initiative. For example, at one dinner, they served me a glass of red wine that was 'off.' The waiter told me it had been opened for 3 days and asked me if he should serve me a new bottle?!! That being said, when I came up in welts all over my legs after the snorkelling trip, the staff were so kind and came and helped me apply ointment.
The spa is FANTASTIC. I cannot praise the staff highly enough, particularly Gaia and Jenna. They were all professional, competent, skilled and lovely to deal with and all members of our family enjoyed fabulous 'great value' treatments ranging from foot massages to body massages, to facials and floral baths. They were particularly kind to my daughter who had a fantastic time there. Thank you ladies. You made our holiday special.
The entertainment in the evening down at the bar area was fabulous too. We went three nights out of the 5 nights we were there and had a great time.
The gym is also fantastic - large and full of high quality brand new equipment. Situated in a weird location - an 'unused' building across from the main hotel but excellent all the same.
My daughter loved the beach aerobics every afternoon - did feel a little like we were at Club Med but I wonder if thats the style/feel of hotel the Movenpick is aiming for?
The scheduled kids activities were also very well managed, even though there is no kids club as such.
Is the Movenpick a 5 star hotel? -Not yet in my opinion. We have stayed in the Shangri-la in Cebu and the Movenpick is just not at the same standard. Having said that, if we ever visit Cebu again, we would definitely go visit their Spa!!
- Official Description (provided by the hotel):
- This Mediterranean-inspired enclave is set on its own private beach on Mactan Island and offers white sandy beaches, year-round summer weather and exceptional diving and snorkeling. Business is easy with various Executive Floors and an Executive Lounge. All accommodations feature high speed internet access. The resort is just ten minutes from Mactan International Airport and 25 minutes from cosmopolitan Cebu City, offering vibrant nightlife, extensive shopping and 24-hour casinos. For the ultimate dining experience, choose from the hotel's 5 restaurants and bars, featuring the Philippine's first and only Ibiza style Beach Club. Stay active with a visit to the fully equipped health club offering a professional gymnasium, steam room and luxurious garden spa. ... more less
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- Also Known As:
- Movenpick Resort And Spa Cebu
- Movenpick Resort & Spa Cebu Hotel Lapu Lapu
- Hilton Cebu Hotel
- Hilton Mactan Island
- Hilton Lapu Lapu
- Lapu Lapu Hilton
- Movenpick Hotel Mactan Island Cebu Cebu Island