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Movenpick Hotel Mactan Island Cebu
Ranked #5 of 32 Hotels in Lapu Lapu
Certificate of Excellence
Reviewed 23 August 2014 via mobile

I attended a conference in Movenpick and my stay was disappointing to say the least. I selected a 1-bedroom suite that left me wanting as it had a nice view of the Shangri-La. The room was dark, bathroom needs some work as the tiles and bath tub were dirty, water filtering and treatment need to be improved as well. The staff had to be reminded to clean the room. The final straw --- an item that I had them store for me in the freezer was given to another guest and they only informed me hours after the guest had already checked out. Item was properly labeled with my name and room number! Definitely not what I expected from a 5-star international chain. The only thing I liked was their ice cream.

Stayed: August 2014, travelled on business
2  Thank Patricia d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KnuthKiefer, General Manager at Movenpick Hotel Mactan Island Cebu, responded to this reviewResponded 25 August 2014

I sincerely apologize for the negative experience you had in our hotel during your recent visit. While this does not reflect the service standards we generally provide to our guests, I fully understand your disappointment.
I have also investigated the problem with the item that was mishandled and we have internally discussed this problem to avoid any future re-occurrence. I would appreciate if you could contact me directly at my email address: knuth.kiefer@moevenpick.com

Again, my sincere apology.

Knuth Kiefer
General Manager

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1,688 - 1,694 of 2,441 reviews

Reviewed 23 August 2014 via mobile

Buffet Breakfast a must ! Great food, great service , special mention to the staff , namely Kath Gomez who took care of us. The food choices are great to satisfy ones appetite . We shall definitely return to Sails Restaurant soon. Kudos to it's management & staff.

Stayed: August 2014, travelled on business
5  Thank Vincci1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KnuthKiefer, General Manager at Movenpick Hotel Mactan Island Cebu, responded to this reviewResponded 24 August 2014

Thank you very much for the comments and the high rating for our Sails restaurant. I appreciate you pointing out Kath as particularly helpful and I shall certainly share your comment with her.
We look forward to welcoming you back.

Knuth Kiefer
General Manager

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Reviewed 23 August 2014

I have been spending some days on the beach renting an apartment in the residence units of the Hotel and I have to say that the place is nice but you cannot sell a San Pellegrino Water for 780 Pesos per bottle... ok there is service charge and taxes and also we didn't watch the menu... But it is too much anyway.

  • Stayed: July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank mbenigno393
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KnuthKiefer, General Manager at Movenpick Hotel Mactan Island Cebu, responded to this reviewResponded 24 August 2014

I appreciate your comment and certainly can understand that the amount for two bottles of water (750ml) seems high. The price however is very much based on the high cost of importing this kind of water and it is in line with the prices charged in other upscale hotels here in Cebu, but we will re-look at this and see if the prices could be adjusted in the future

Knuth Kiefer
General Manager

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Reviewed 22 August 2014

Although we stayed at Radisson, we still wanted to check-out what reviewers were raving about Moevenpick. We booked the day-use afternoon package so we can try the Churrasco dinner. Here are lists of what we liked and didn't like.

What we liked:
- The package provided everything for a day's use of the beach and pools. It's like you only have to bring a swimsuit, sunblock, a change of clothes for dinner and you're good to go. Staff were more than happy to accommodate our requests and elaborated on their answers which we appreciated.
- The lobby is unlike any other hotel lobby I've been to. I've had, for several occasions, stayed in hotels for work, and the usual hues of beige, gold, brown, gray greeted me. Moevenpick's shades of green, blue and white were truly an exciting delight to the senses. The spacious lobby and comfortable seats and couches also provided a restful refuge for us when it got too hot to stay on the beach. They have great wifi signal too.
- Clean and nice locker and shower rooms. I have a thing for OC-clean, nicely decorated and spacious shower and restrooms and theirs passed my expectations.
- Private beach and pools were clean, not crowded and had more than enough seats and tables that matched the lobby interior. Every angle in the photos we took were beautiful!
- The package included Swiss ice cream. I got the caramel flavor which was absolutely delish! It was like a party of caramel in my mouth!
- The highlight of the day, apart from the picturesque view and interior, was the Churrasco dinner at the Ibiza Beach Club. We started with the salad buffet then a fresh selection of grilled meat and seafood were offered to our table by the chefs themselves. The light engineer also did a great job highlighting the ambiance which gave the beach club a different character at night.

What we didn't like:
- Honestly? NONE.

Needless to say, we will stay here again when we come back to Cebu :)

Room Tip: For Day-Use, you need not avail of the garden cabana because there are resting seats everywhere. But...
See more room tips
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Service
4  Thank Krizia Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KnuthKiefer, General Manager at Movenpick Hotel Mactan Island Cebu, responded to this reviewResponded 22 August 2014

Thank you very much for spending the day here at the Moevenpick and for taking the time to share your experience and comments on this website.
We are glad you had an enjoyable time and appreciated the service and facilities. We do look forward to your next visit to us

Knuth Kiefer
General Manager

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Reviewed 20 August 2014 via mobile

Trendy hotel with beautiful views.

Customer service is good.

Rooms are clean and roomy.

The pool and beach are great.

This is also a nice hotel to stay in with your friends. Lots of lounge areas. They have a tapas restaurant and good music at night. Great place to chill in.

Stayed: August 2014, travelled with family
1  Thank Julph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KnuthKiefer, General Manager at Movenpick Hotel Mactan Island Cebu, responded to this reviewResponded 21 August 2014

Whenever a guest indicates to us that he/she is planning to return to our hotel, it gives us the confidence that we have succeeded in our goal to provide our guests with a memorable experience, and I am glad to read that this seems to be the case for you as well.
I thank you for taking the time to write about your experience.
We look forward to welcoming you back.

Knuth Kiefer
General Manager

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Reviewed 19 August 2014

Fantastic hotel. Highly recommend the Churrasco dinner and the dance/fire show. Great private beach and excellent service overall. Stayed on a high floor with awesome water views. Room was very clean and spacious.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank MatthewSurawski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KnuthKiefer, General Manager at Movenpick Hotel Mactan Island Cebu, responded to this reviewResponded 19 August 2014

Thank you very much for your review, the high marks as well as your recommendation on our Ibiza Beach Club including the Churrasco dinner and our unique entertainment concept.
I am happy that you had such a positive experience and we hope to welcome you back again soon.

Knuth Kiefer
General Manager

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Reviewed 18 August 2014

We went to Cebu on CNY 2014, originally booked another "Resort", which turned out to be awful. Luckily the Moevenpick had a room and we moved to this beautiful place and enjoyed the rest of our weekend in a truly amazing atmosphere. Although very busy at that time, we relaxed at the beach and enjoyed the pool area, too. Staff was amazing - very attentive and always a smile on their face. Lobby, pool and beach area is very nice. Extra plus for the evening entertainment program at the Ibiza beach Club. Food was also very good and prices are reasonable. We will definitely come back. Once again a big thank you to the entire Moevenpick staff and Management team!

  • Stayed: January 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank M_RAK999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KnuthKiefer, General Manager at Movenpick Hotel Mactan Island Cebu, responded to this reviewResponded 19 August 2014

We are always happy to receive reviews such as yours and we are glad you had such an enjoyable stay with us.
I appreciate you taking the time to share your experience on this platform with other travelers.
We look forward to welcoming you back again on a future trip to Cebu.

Knuth Kiefer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Movenpick Hotel Mactan Island Cebu

Address: Punta Engano | Mactan Island, Lapu-Lapu City, Cebu, Philippines, Lapu Lapu 6015, Philippines (Formerly Movenpick Resort & Spa Cebu)
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Lapu Lapu
#4 Luxury Hotel in Lapu Lapu
#5 Spa Hotel in Lapu Lapu
#6 Business Hotel in Lapu Lapu
#7 Family Hotel in Lapu Lapu
#8 Romantic Hotel in Lapu Lapu
Price Range: £62 - £256 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Movenpick Hotel Mactan Island Cebu 4.5*
Number of rooms: 245
Official Description (provided by the hotel):
Sun, sand and sea await you at Mövenpick Hotel Mactan Island Cebu. Home to the hugely popular dining and entertainment venue, Ibiza Beach Club, this 5-star Mediterranean-inspired beachfront hotel is the ultimate hotspot for travelers seeking fun and comfort in a trendy setting. Surrounded by expansive marine life, and a location that is only 6 kilometers from the Mactan International Airport, the hotel is the ideal choice to jumpstart your Cebu journey. Feel the thrill of exciting water sports and adventure, or take a refreshing dip in the swimming pool or Sea. Nights come alive as Ibiza Beach Club commands the rhythm of the Mactan night scene with its showcase of live, world class entertainment accompanied by award-winning cuisine. The hotel is also the perfect choice for all kinds of occasions, from business events to weddings, with venues ranging from intimate spaces, ballrooms or lush tropical grounds, to a luxurious beach side bar and club. ... more   less 
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Also Known As:
Movenpick Resort & Spa Cebu Hotel Lapu Lapu
Movenpick Resort And Spa Cebu
Hilton Cebu Hotel
Hilton Mactan Island
Hilton Lapu Lapu
Lapu Lapu Hilton
Movenpick Hotel Mactan Island Cebu Cebu Island

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