The hotel is old, and it's age is showing. The guest room while clean, was lacking in warmth and cozyness. Bathroom facilities need refurbishing. Breakfast buffet was just okay, nothing to write home about. The housekeeping staff need more training in taking care of guest needs/requests. I asked to borrow scissors and scotch tape from them, because I needed to wrap something. The person who answered the phone said she couldn't provide any because these were with her supervisor, who wasn't in yet. Huh? Shouldn't she find a way to provide service for a simple guest request? That staff encounter really turned me off. Good hotels provide reasonable guest requests promptly, so sorry to say - I cannot consider Sugarland a good hotel. My rating for this hotel is only FAIR!
- Official Description (provided by the hotel):
- The Sugarland Hotel is a Bacolod landmark. It has 83 new rooms and 5 new suites. All rooms are well appointed with individual safes, coffee mixing trays, mini-bar, and 24-hour room service to name a few. Enjoy fantastic food at the new TWIST Cafe or at the poolside bar & grill. Relax; take a dip in the brand new swimming pool. WIFI service is free at the cafe, lobby, and at the poolside. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com and Traveltool, S.L.U. so you can book your The Sugarland Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sugarland Hotel Bacolod